Santhara Mohan S/o Sannasy Mohan
F & B Outlets Manager
Port Dickson, Negeri Sembilan,05
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
24
24
years of professional experience
Work History
F&B Outlets Manager
Thistle Resort Hotel Port Dickson
03.2021 - Current
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Cultivated interpersonal skills by building positive relationships with others.
Warehouse Supervisor
Loke Kee Biscuit SDN BHD
03.2017 - 03.2021
- Assisted in designing customized solutions for clients requiring specialized support or unique storage accommodations within the warehouse space.
- Mentored junior staff members to develop their skills in warehousing operations, fostering a supportive work environment for professional growth.
- Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
- Coordinated cross-departmental efforts to ensure seamless communication between sales, procurement, and logistics teams.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Resolved conflicts between team members and addressed complaints or grievances.
- Trained new team members on proper and safe use of tools and equipment.
Bar Manager
Chas Wood Sdn Bhd
04.2016 - 11.2016
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Consulted with managers to organize special events and promotions.
- Motivated staff to perform at peak efficiency and quality.
Assistant Operation Manager
La Risata Good Food Trio
06.2015 - 02.2016
- Contributed to long-term planning efforts by analyzing trends in industry data and suggesting potential strategic shifts.
- Reduced operational costs through the implementation of cost-saving initiatives and process improvements.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services while maintaining quality standards.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Implemented inventory control measures, reducing waste and optimizing stock levels to meet demand.
- Developed and maintain operational guidelines for staff.
- Supervised operations team to support operational excellence and excellent customer service.
- Prepared annual budgets with controls to prevent overages.
Outlet Manager
Big Group T Forty Two/Botanical
07.2013 - 01.2015
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented loss prevention measures to minimize theft incidents while maintaining excellent customer service levels.
- Multiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectives.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
Outlet Manager
Garibaldi Fine Dining Restaurant And Garibar
01.2011 - 01.2013
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented loss prevention measures to minimize theft incidents while maintaining excellent customer service levels.
- Multiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectives.
- Supervised and effectively trained 12 employees to decrease process lags and boost productivity.
- Developed strong relationships with suppliers to negotiate favorable pricing and delivery terms, minimizing costs.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Outlet Manager
La Bodega Pavilion KL
10.2007 - 07.2010
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Provided professional services and support in a dynamic work environment.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in implementing innovative menu items based on customer preferences leading to increased overall sales volume.
- Managed staff scheduling to ensure adequate coverage during peak business hours, resulting in reduced wait times for customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Promoted business strategy by implementing improvements based on guest feedback.
Senior Captain
Raffles Hotel Raffles Grill
07.2004 - 07.2007
- Contributed to menu planning by providing input on trending dishes and customer preferences, helping maintain a competitive edge in the market.
- Supervised waitstaff shifts for smooth operations, leading to increased efficiency and customer satisfaction.
- Managed inventory levels to reduce waste and optimize food costs, contributing to overall profitability.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Prepared salads and desserts in tableside service.
- Maintained cleanliness of overall dining room.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Assisted management in creating promotional strategies, contributing to an increase in repeat business.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Provided professional services and support in a dynamic work environment.
Senior Waiter
Good Wood Park Gordon Grill
01.2000 - 06.2004
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Managed food resources, memorized orders, and coordinated customer service.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked well in a team setting, providing support and guidance.
- Inspected dishes and utensils for cleanliness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
Education
High School Diploma -
Legend Hotel School
Putrajaya, Malaysia 04.2001 -
Skills
- Analytical Thinking
- Workforce Management
- Managing Operations and Efficiency
- Preventive Maintenance
- Staff Training and Development
- Positive Attitude
- Hiring and Training
- Multitasking
Timeline
F&B Outlets Manager
Thistle Resort Hotel Port Dickson
03.2021 - Current
Warehouse Supervisor
Loke Kee Biscuit SDN BHD
03.2017 - 03.2021
Bar Manager
Chas Wood Sdn Bhd
04.2016 - 11.2016
Assistant Operation Manager
La Risata Good Food Trio
06.2015 - 02.2016
Outlet Manager
Big Group T Forty Two/Botanical
07.2013 - 01.2015
Outlet Manager
Garibaldi Fine Dining Restaurant And Garibar
01.2011 - 01.2013
Assistant Outlet Manager
La Bodega Pavilion KL
10.2007 - 07.2010
Senior Captain
Raffles Hotel Raffles Grill
07.2004 - 07.2007
High School Diploma -
Legend Hotel School
04.2001 -
Senior Waiter
Good Wood Park Gordon Grill
01.2000 - 06.2004
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