SANTHANA MALAR GOVINDASAMY

Experienced Presentation Editor with 14 years of expertise in broadcast operations and censorship editing. Managed 12-hour shifts and collaborated on multiple movies per shift. Skilled in multitasking and channel management, adept at handling concurrent channels using various editing systems. Proven ability to execute seamless online edits and ensure compliance with regulatory standards. Recognized for innovative censorship strategies and dedication to operational excellence. Seeking opportunities to leverage skills and contribute to the success of a dynamic broadcast environment.

• Secretary of Deepavali Event and FIFA Futsal tournament in Astro (2018)
• Project Champion of CSR event for whole C&P department (2017)
• Organize and Game's committee for shift 2 family day cum CSR
• Attended Broga Hill, Semenyih. Hiking with department members (2014)
• Attended censorship training with MCMC (2012)

• Digital Marketing IR 4.0, 03/04/24, 03/08/24
• Certified Professional in Payroll Administration (CPPA), 07/14/21, 07/16/21
• PCE & CEILI 2019, 01/01/19, 12/31/19
• Leading Your Life and Work with Emotional Intelligence, 04/01/18, 04/30/18
• Certified Innovator Program, 07/01/17, 07/31/17
• OSHA Safety at Workplace, 05/01/16, 05/31/16

• Awarded as an outstanding agent by providing Excellent Customer Service
• Hosting a biggest event called Deepavali Gala Charity Nite 2013 which held in Hotel Sri Petaling
• Project Champion of Community Service Responsibility (CSR) at Kg Bukit Tadom, Banting for department (C&P, Astro) in September 2017
• Perfect Attendance for 19 consecutive years
• Exceed expectation in KPI for 2018

Leadership and Teamwork: "Led a team of 250 pax to successfully complete a project 20% ahead of schedule."
"Mentored junior employees, helping them increase their performance by 15% within three months for their yearly KPI."

Cost Savings and Efficiency:"Streamlined business processes, reducing operational costs by 15% annually."
"Implemented a new inventory management system, reducing waste by 25%."

Problem-Solving:"Rescued a failing project, bringing it back on track and delivering it within the deadline."
"Developed a solution that improved client satisfaction by 40%."

Awards and Recognition:"Received 'Employee of the Year' award for outstanding performance and innovation."
"Awarded 'Best Contact Centre Staff for 10 time for delivering excellent customer service experience "

19 consecutive years for best attendance

Exceeded Expectations performance in the year 2017

Skills and Certifications:"Achieved certification in Payroll Administration ."
"Basic Digital Marketing and AI certificate s."

Customer Service:"Resolved over 95% of customer complaints, improving customer retention by 20%."
"Built strong client relationships, leading to a 40% increase in repeat business."

Project Management:"Successfully managed a budget of RM5000 CSR project within C&P department and completing all milestones on time."
"Coordinated cross-functional teams to launch a new product line, resulting in a 15% market share increase."