BY WMS SaaS and On Prem
Santa Devi K P Bhaskaran
Senior Project Manager
Penang
Summary
Talented Senior Project Manager with excellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning.
Overview
22
22
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Senior Project Manager
Toll Global Logistics
09.2021 - Current
- Guided Project Managers to establish standard processes, tools, and templates to support project management and continuous improvement across Global Logistics enriched Delivery services performance from 70% to 97%.
- Embedded appropriate processes for visibility and prioritization of demand which reduced waiting time of 3 months to 2 weeks.
- Spearheaded legacy application migration for both WMS and TMS for country Thailand
- Program managed WMS migration from On Prem to SaaS.
- Secured successful delivery of assigned projects with base lined project plans, approved budgets, estimates to complete, and determined deliverable with success criteria minimized project's timeline extension by 40%.
- Managed, forecasted, perceived, controlled and reported on program/project financials enabling close management of expenditure and appropriate capture of benefits.
- Identified and documented potential risks to projects and change requests and designed effective control strategies to minimize risks while maximizing program and project value through appropriate planning and delivery methodology.
Project Manager II
Celcom Malaysia
09.2016 - 09.2021
- Pioneered cross functional Agile projects and achieved project objectives within the allocated budget and timeline meeting Company’s KPI.
- Analyzed and endorsed project management plan (scope, work plan, timeline, stakeholder and communication plan).
- Supervised and sustained overall repository of project deliverable, measured success against the timeline.
- Leveraged issues discussion, mitigated risk, resolution and escalated pertinent issues to stakeholder levels including Project customer in Penang with 5% more additional growth to pipeline revenue.
- Substantiated transfer of new product from US to Malaysia for facility in Kulim-Celestica within 5 months earlier than target of 6 months.
- Redesigned site selection methodology via 4Quadrant dashboard together with Sales and Network team for new and upgrade site selection and realigned sales activity prioritization by 40% at targeted location.
- Enforced project governance following PMI/professional project management standards and spearheaded project closure and project postmortem to officially close out a project.
- Facilitated meetings with senior management team for additional budget approval needed for new sites based on Sales prioritization and strategy change.
- Mediated network support to schedule walks tests and drive test for sites to collect sufficient data as part of justification for new site or decommissioning of sites at specific locations.
- Liaised with finance to identify payback period for each new site based on the projected revenue targets, CAPEX and OPEX.
Senior Project Manager
DHL Express
05.2008 - 08.2016
- Senior Project Manager accountable for supervising 5 subordinates, 40 executives and 2 supervisors.
- Primary advisor to the Director of Operations on all Dangerous Goods which influenced country Dangerous Goods Audits.
- Advanced and maintained relationships with key customers to ensure comprehensive understanding of the business needs.
- Catalogued service performance reporting for specific customers within the Country.
- Maneuvered implementation of service solutions, including coordination required from outside of the country, for defined customers such as with DHL Germany team.
- Accelerated specialist operations expertise to assist sales, industry and segment management reaped advantage customers (with Revenue of above USD$500k per month) and targeted industry sectors.
- Reinforced compliance to DHL security policies and procedures that assisted line managers to pass all internal audits.
- Projected forecast for country operations budget that supported operations on renovations necessary for storage of Dangerous Goods.
- Steered communication and work flow channels with Sales and segment management in the country especially with Strategic and Relationship Business Unit Managers and team.
- Interfaced between Strategic Business Unit and Operations functions within the country and between countries and within Regional and Global Customer Operations function.
- Streamlined organization structure, key tasks and performance targets for project management function and structured
Customer Program Manager
Celestica Kulim
01.2004 - 04.2008
- Communicated with operational and engineering teams, to ensure that product implementation and obtained more than 98% planned scheduled dates.
- Controlled dedicated set of continuous improvement project related to specific customer production line.
- Engaged quarterly RFQ with global customers from United States, Great Britain, India, Australia and Singapore.
- Signed off specific customer engineering change orders as part of continuous improvement leading to increase in efficiency and productivity to 98%.
- Led a team of planners to create 20 material supply demand analysis and status reports vital for customers.
- Synchronized with Buyers for materials expediting from supplier that increased on time delivery by 99%.
- Advised Customers / Programs for consigned or modified turnkey materials support.
- Generated monthly service reports as essential by the customer on periodic basis and presented the same.
- Reviewed entrusted customer P&L and attained revenue of RM4.5mil per month.
- Analyzed product supply and demand of the entire supply chain alleviated customer requirement and optimization of inventory.
- Guided team for new project/programs & New Product Introduction (NPI) activities to support customer's requirement and participated in quarterly inventory cycle count to maintain inventory accuracy and reduce scrap cost.
Education
Bachelors Degree - Social Science (Economics/Management)
Universiti Science Malaysia
Skills
Project management
Change Management
Integration
Agile Methodologies
Microsoft Project
Planning and organizing
Requirement gathering
Program Management
Software Development Life Cycle
Blue Yonder WMS
Blujay TMS (E2Open)
Vendor management
IC Agile Professional
DMAIC Certified
GEMBA, 5S, KAIZEN, PDCA and Lean Manufacturing
Accomplishments
- Delivered 2 medium scale project (less than AUD$250K and 1 major project (AUD$2.5Mil and above) on time and within the proposed budget and timeline for 3 customers.
- Successfully implemented Regionalization Project (estimated project value ofRM3mil) in collaboration with Consultant BCG to achieve Celcom’s planned strategic goal.
- Implemented first country wide routine mini audits for dangerous good which strengthened systematic handling of DG goods.
- Prepared local auditing prerequisites for internal audits at all gateways in Malaysia as part of pre-audit preparation which helped speed up completion of actual audit.
- Operated successful implementation of new
Software
Bluejay TMS
Oracle
SAP
Planview
Tableu
Power BI
Certification
PMP Certified
Timeline
Senior Project Manager
Toll Global Logistics
09.2021 - Current
Project Manager II
Celcom Malaysia
09.2016 - 09.2021
Senior Project Manager
DHL Express
05.2008 - 08.2016
Customer Program Manager
Celestica Kulim
01.2004 - 04.2008
Bachelors Degree - Social Science (Economics/Management)
Universiti Science Malaysia
PREFERENCE
- Availability:2 months
- Expected Salary: MYR20000