SANJEEVAN A/L SENTHILVALE
Georgetown
Summary
To obtain position in hotel management field mainly as human resource management, marketing and food safety. To fully utilize my knowledge and skills that will contribute towards the advancement of the hotel industry. To prepare and equip myself with working experiences up to hotel needs and expectations.
Overview
3
3
years of professional experience
3
3
Languages
Work History
E-hailing dispatch rider
Lalamove Malaysia Sdn.Bhd
08.2022
- Sending the parcel to its precise location within its given time without delay
- Calling up the customers and reconfirming the order
- Informing the customers if there is any delay on the road immediately
- Calling up the customers once reached their house
- Make sure to take the signature of the customers and picture of item for sent proof
- Don’t let the customers to wait by responding to them before they act upon us
Waiter
Penang Club
06.2022 - 07.2022
- Serves food to the customer and provides an excellent service.
- Serve the food to the customers with a smile and tell them ‘Please enjoy your meal’
- Taking the customer’s order
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons
- Serving the customer’s order on time
- Wiping and sanitizing the table once customers leave the table
Front office reception desk
Hompton Hotel Penang
04.2022 - 05.2022
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Take guests luggage to their respective rooms
- Bring down hotel guests’ luggage from their car and arrange it on the trolley
- Put room number on the luggage tag
- Informing the hotel guests that the parking is at level 2 and ask them to validate their parking ticket when they are going out as the validation period is 15 minutes
- Removing the barricade for the reserved parking for the in-house hotel guests
- Keeping the in-house guests informed that which level is the facilities of the hotel
Delivery boy
Sky net
02.2022 - 03.2022
- Separates the parcel between north and south before sending the parcel
- Arranging the parcel with its docket and right amount of the space inside the lorry
- Sending the parcel to its precise location without any delay
- Calling up the customers and reconfirming the order
- Informing the customers if there is any delay on the road immediately
- Calling up the customers once reached their house
- Make sure to take the signature of the customers and picture of item for sent proof
- Fill up the customer details without fail into the system after sending the parcel
Food And Beverage Associate
G hotel Penang
05.2021 - 01.2022
- Greets guests and answers their questions effectively
- Prepares the food tray for the breakfast order
- Sends the prepared food tray to the in-house guests on time and gives them a welcoming smile while serving it
- Wipes the buffet area and make sure it looks clean for the guests to take their food
- Prepares table setting for buffet breakfast, lunch and dinner
- Prepares the table setting for main set lunch and dinner
- Gives recommendations for the hotel guests
- Prepares mise en place for all the tables before the guests dines in
- Refills the condiments once its finished
- Takes new table cloth from the laundry for the room service
- Wipes the table and sanitize it once the hotel guests finish their meal and before they dine in
- Prepares the napkins for the table setting
- Respond and take control of the situation of the hotel guests wisely
- Being friendly with the hotel guests and not giving them any benefit of doubt
- Keeping the hotel guests informed about the latest promotions of the hotel
- Serving the take away high tea orders to the main entrance of the hotel
- Answering the call from in house guests and responding to them precisely
- Taking reservations from the guests for buffet dinner
Waiter
Red Box
01.2021 - 03.2021
- Serves food to the customer and provides an excellent service.
- Serve the food to the customers with a smile and tell them ‘Please enjoy your meal’
- Taking the customer’s order
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons
- Serving the customer’s order on time
- Mopping all the studio rooms and keeping it clean always
Waiter
McDonalds
05.2020 - 12.2020
- Serves food to the customer and provides an excellent service.
- Make sure the lobby is clean by sweeping and mopping it.
- Serve the food to the customers with a smile and tell them ‘Please enjoy your meal’
- Checking the customers temperature before they enter the outlet. The temperature should be 37 celcious and above and if its below they are restricted from entering the outlet
- Sending the purchased takeaway orders to the customers at the mall
- Learnt how to do sundae cone and serve the customers
Front end cashier
Tesco Sdn.Bhd
02.2019 - 03.2019
- Welcomes and greets customers professionally and being friendly when they enter the store.
- Provides excellent and prompt services to customers.
- Ensures fast financial transactions to minimize long register lines.
- Adhere to store policies and procedures for operational efficiency.
- Performs cash, card and check transactions for customer purchases.
- Puts back the customers item which they return back to their respective departments.
- Scans the customers purchased items before collecting the cash from the customers.
- Handling customer complaints.
- Able to respond the customers efficiently and help when it is needed.
Education
Diploma - Hotel Management
MSU Penang
01.2015
Sijil Pelajaran - Account
Sekolah Menengah Kebangsaan Georgetown
01.2011
Skills
A very fluent verbal skill in English, Bahasa Malaysia and French
Accomplishments
- Basic software and productivity:
- Microsoft Office Suite
- Word, Excel
- PowerPoint
- Outlook
- Access
Google Workspace (Docs, Sheets, Slides, Gmail, Drive, Meet)
Operating systems (Windows, macOS)
Video conferencing and communication tools (Zoom, Slack)
Data analysis and science tools
Database management
Project management software
Content management systems (CMS) - Digital marketing and media: Email marketing
Social media management,Website analytics,SEO (Search Engine Optimization) - Hardware and technical:Technical support and troubleshooting
Network configuration and security
System administration
References
DR.Kenneth Varmen
Doctorate in Social Works
0182971582
EXTRA CURRICULAR ACTIVITIES
Creative and artistic
- Writing (including blogging)
- Painting, drawing, or graphic design
- Playing a musical instrument
- Photography
- DIY or woodworking projects
Physical and athletic
- Team sports (e.g., football, basketball)
- Endurance sports (e.g., running, swimming)
- Yoga or martial arts
- Outdoor activities like hiking or cycling
Timeline
E-hailing dispatch rider
Lalamove Malaysia Sdn.Bhd
08.2022
Waiter
Penang Club
06.2022 - 07.2022
Front office reception desk
Hompton Hotel Penang
04.2022 - 05.2022
Delivery boy
Sky net
02.2022 - 03.2022
Food And Beverage Associate
G hotel Penang
05.2021 - 01.2022
Waiter
Red Box
01.2021 - 03.2021
Waiter
McDonalds
05.2020 - 12.2020
Front end cashier
Tesco Sdn.Bhd
02.2019 - 03.2019
Sijil Pelajaran - Account
Sekolah Menengah Kebangsaan Georgetown
Diploma - Hotel Management
MSU Penang