Microsoft Word
SANJAY PRAKESH
Contact Me At
Zenith Residences, SS7, 47301 Petaling Jaya, Selangor
Summary
An interpersonal skilled person who look for only positive thoughts which can quickly pinpoint problems, come up with solutions, and get the action going fulfill a place of pivotal importance in the organization . An enthusiastic and motivated individual seeking challenging leadership role to implement creative problem solving and management skills to reach the optimum practical of company resources.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Senior Process Executive
COGNIZANT
07.2021 - Current
- Responsible to review content posted on YouTube (Videos, Comments & Live Chats), ensuring content complies with Google's policies.
- Handling internal and external calibration calls with admins & clientele, to achieve and provide the best decision for each content moderated across the workflow.
- Promoted from Tier 1 to Tier 2 for assist admins grey area content and closely working with Quality Team to get more updates, clarification and urgent guidance.
- Conducting daily Spot Checks and Shadowing of peers (mentoring) to ensure highest quality achieved as well as ensuring review process of content meets with the standards set by the clientele & the organization.
- In charge of assisting Team Lead's by cascading information as well as instructing the team (admins), on necessary daily task/ad-hoc task and KPl's required by the management.
- Responsible in handling internal audits provided by the clientele, and performing root cause analysis on the teams overall performance.
- Remaining knowledgeable in current and past events around the world, to meet quality and community standards.
- Recommend policy changes based on current events and to ensure policies are applied across the organization.
- Successfully achieved Support Team Recognition Award, by assisting the management (Team Lead's & Managers) in day to day execution of required task.
Financial service consultant
CIMB BERHAD
5 2020 - 10.2020
- Assesses clients financial situation by gathering information regarding investments, asset allocation, savings, and retirement planning
- Assist with help desk, advise customers on bank services for their needs
- Resolve issues with banking services and accounts
- Act promptly on all leads and follow up activities by fix up appointment with preferred customers and prime customers.
Agent
AXA INSURANCE
03.2019 - 02.2020
- Providing quality customer service, Answer customer phone calls answering questions and offering services, meet with potential customers to explain all insurance options and collect and update customer information to ensure coverage is correct.
Assistant supervisor ( Internship )
Boozeat
09.2019 - 12.2019
- Responsible maintaining business operation in the absence of the operation supervisior
- Prepare daily activities such as staffing, scheduling, and customer relations
- Responsible in audit and manage order placement for equipment or supplies needed by the business
- Tracking and report on budget, cost and income
- Responsible for supervision, training, and development of new intern staff.
Customer Service Agent
Media Shop
01.2016 - 12.2016
- Manage large amount of incoming calls, Build sustainable relationships of trust through open and interactive communication, keep records of customer interactions, process customer accounts and file documents and resolve customer complaints via phone.
Education
Bachelor Of Management (Hons) -
UNITAR INTERNATIONAL UNIVERSITY
01.2016 - 04.2019
Diploma In Management - undefined
UNITAR INTERNATIONAL UNIVERSITY
01.2013 - 04.2016
Malaysia Education Certificate (SPM) - undefined
SMK SULTAN ABDUL JALIL, KLUANG, JOHOR
01.2008 - 04.2012
Skills
Problem Solving
undefinedReferences
To be provided upon request
Software
Microsoft PowerPoint
Microsoft Excel
Certification
Gen AI Tools (Cognizant)
Timeline
Senior Process Executive
COGNIZANT
07.2021 - Current
Assistant supervisor ( Internship )
Boozeat
09.2019 - 12.2019
Agent
AXA INSURANCE
03.2019 - 02.2020
Customer Service Agent
Media Shop
01.2016 - 12.2016
Bachelor Of Management (Hons) -
UNITAR INTERNATIONAL UNIVERSITY
01.2016 - 04.2019
Diploma In Management - undefined
UNITAR INTERNATIONAL UNIVERSITY
01.2013 - 04.2016
Malaysia Education Certificate (SPM) - undefined
SMK SULTAN ABDUL JALIL, KLUANG, JOHOR
01.2008 - 04.2012
Financial service consultant
CIMB BERHAD
5 2020 - 10.2020
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