Sangeetha Rao
Banker
Kuala Lumpur,14
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Admin position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
4
4
Languages
Work History
Telesales Executive
United Overseas Bank, UOB
04.2023 - Current
- Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
- Increased average call duration by refining scripts for better engagement with potential customers.
- Boosted sales revenue by implementing effective telesales strategies and techniques.
- Utilized CRM software effectively for efficient lead tracking, data analysis, and reporting on sales performance metrics.
- Negotiated deals with clients for increased profitability while maintaining long-lasting professional relationships.
- Participated in regular training sessions to stay up-to-date on product knowledge and enhance selling skills.
- Identified potential upselling opportunities by thoroughly understanding client needs during phone conversations.
Supervisor
Maxis Telecommunication
08.2022 - 04.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
Education
High School Diploma -
Politeknik Sultan Azlan Shah
Tanjong Malim, Perak, Malaysia 04.2001 -
Skills
- Sales Strategies
- Cold-calling
- Objection handling
- Persuasion techniques
- CRM Software
- Cross-selling services
- Script Memorization
Timeline
Telesales Executive
United Overseas Bank, UOB
04.2023 - Current
Supervisor
Maxis Telecommunication
08.2022 - 04.2023
High School Diploma -
Politeknik Sultan Azlan Shah
04.2001 -
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