Sandy Lim

• Division planning analyst for New Product Introduction (NPI) covered Internal factories, External Foundries and Outsourced Semiconductor Assembly and Test (OSAT) process.
• As NPI planner, I am responsible on forecast and build plans, coordinate with subcontractors ensuring NPI samples, tested Finish Goods (FG) inventories shipped to Warehouse, Original Design Manufacturer (ODM) within schedules for High Volume Manufacturing (HVM) launch as projects milestones.
• Handled cross regions logistics issue from Wafers shipped, challenges at OSAT until FG pickup as targeted schedules deliver to Warehouse and ODM.
• List of Foundries and Subcontractors as below listed :

Foundries

1) Taiwan Semiconductor Manufacturing Company (TSMC)

2) United Microelectronics Corporation (UMC)

3) Samsung Semiconductor Inc (SF)

OSAT

1) ASE Singapore

2) Amkor Technology at Taiwan and Shanghai Factory

3) King Yuan Electronics Co. Ltd ,Taiwan

4) STATS ChipPAC , South Korea

5) Siliconware Precision Industries Co. Ltd, Taiwan

• Project monthly sales revenue, monitor operation performance to avoid Sales revenue shortfall.
• Prepare service quote and managed full spectrum of order management, Logistic and Shipment arrangement and alert clients if there is any potential delay in schedule for supply reach consignees across Asia (South Korea, Vietnam, Hong Kong, Malaysia, Philippines, Indonesia, India, Bangladesh, Taiwan), Argentina and Australia.
• Negotiate obsolete product unconsumed materials scrap, managed raw materials and tooling divert shipments.

Accomplishment

• Initiate training materials as backup reference for customer service responsibility.

• Maintain Orders and Supply backlog, monitor supply pickup as scheduled for domestic and export shipments to Malaysia and US consignees.
• Review Customer Specification; work with internal customers on products requirements, reports and minimize error at operation floor, alert external customer on materials issues which might not able ship on time and impact on projected sales revenue.
• Response to customer complaints, align with internal teams on improvement plans, proactively update order status until shipment delivered.
• Support ad-hoc Engineering Samples and Qualification orders processing as customer request. Host customers on- site visits, arranged quarterly inventory audits and regular off-sites meeting at clients office.

• Operation process knowledge :

1) Wafer-Bumping

2) Wafer Sort

3) Wafer Level CSP

4 ) Assembly

5 ) Test (Tiger, HP83K, HP93K, IFlex, J750, Catalyst, Advantest )

6 ) Backend

7 ) Warehouse and Drop-Ship support

Accomplishment:

• Initiate automated Work In Progress (WIP) reports and Customers were delighted.
• Gained customer trust and resolved internal crisis, supply shipped as committed.
• Enhanced internal work process flow and system procedures; close partnership with internal and external customers with regular meeting sessions to resolve EDI/B2B issues.

• Monitor revenue forecast and progress, explore alternate solution to minimize impact on shipments and revenue shortfall.
• Managed client enquiries on quotation, provide regular update on reports to clients from Taiwan, China, Japan, Singapore and France.
• Handled order processing, export shipments and managed monthly invoices , engaged in Quarterly Business Review (QBR) meetings, host clients on-site factory audits.
• Reviewed customers demand and requirement, align with internal teams with regular meeting to resolve quality issues.
• Initiate automated reports with IT support to enhance internal tools and shared knowledge within Customer Service team.

Accomplishment:

• System automation projects, setup Standard Operating Procedure (SOP) for various accounts with automated reports.
• Managed to minimize impact to customer line down due to Raw Materials supply issue.

• Coached employees on best practices, providing constructive feedback and mentored new hires, resulting in stronger staff development and increased productivity.
• Worked with IT, Engineers and Customer Service team for the launch of new Engineering products and tools prior release to mass production.
• Create On Job Training programs with training materials for new hires, conduct departmental On Job Training (OJT) and maintained training record.
• Covered department administration tasks which include interviewed and new operators hiring.

Accomplishment:
1) Setup Standard Operating Procedure (SOP) with visual aids.
2) Support new tools launched with on-site training and equipment and tools handling at production floor.

3) Went to inter-company facility at China for new department setup.

• Prepare daily performance reports and update operation activities for incoming shift take over.
• Monitor Work In Progress (WIP) performance and optimize capacity arrangement to meet schedule output as scheduled.

Accomplishment :

1) As one of pioneer staffs, given opportunities with hands on experience to work at various operations, mentored co-workers from Front End, Testers Platform and Backend operations.

2) Proactively alert operation issues, minimize impact on supply delay for Finish Goods (FG) meet schedule shipments.

• Operation support within Visual Mechanical module area.
• Cross trained with various types of equipment handling, handled equipments and cross operation support at production floor.
• Tasked to perform simple machine setup and monitor production performance.

• Accomplishment:
  Handled various process equipments; such as Laser Mark,Visual Mechanical and Tape and Reel machines in new module concept at production floor.

• Assigned to operate and setup equipment at clean-room working environment. Create Wire Bonders Bonding layout as customer specification and buy-offed prior release for mass production.