Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

SANDRA LEE PEI PEI

Summary

An experienced and knowledgeable individual with over 20 years of experience in handling various systems in Construction, Energy (Renewable), Oil & Gas, Hospitality Management, Pharmaceutical and Manufacturing.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.




Overview

21
21
years of professional experience
1
1
Certification

Work History

Customer Success Manager

Rams Solutions
09.2022 - Current
  • Leading process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Monitoring metrics and developing actionable insights to improve efficiency and performance.
  • Managing successful negotiation of long-term contract renewals with franchise owners and sales affiliates.
  • Conducting training and mentoring team members to promote productivity, accuracy and commitment to friendly service.
  • Instrumental role in client satisfaction by working with operational teams for proper resolution of service issues and complaints.

Marketing Manager

Plus Three Consultants (M) Sdn Bhd
03.2020 - 08.2022
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Work closely with Directors and Consultants to formulate and implement marketing and business development strategies.
  • Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
  • Managed workflow between staff, coordinating documents, planning and creative material distribution.
  • Implemented successful marketing and promotional strategies worth over RM1 mil in yearly revenue.

Business Development Manager

Ong Brothers Petroleum Sdn Bhd
09.2017 - 09.2019
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Researched and identified opportunities for account growth, account penetration and market expansion.
  • Reached out to potential customers via telephone, email and in-person inquiries.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Represented company and promoted products at conferences and trade association meetings.

System Specialist

International Oil and Gas Training
01.2013 - 12.2016
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
  • Building positive relationships and rapport with clients in various regions (example, Asia - Europe Middle East & Africa (EMEA) - Americas & Pacific) and ensure resolving critical as well as challenging issues raised by international clients.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.

IT Assistant Manager

Kotra Pharma Sdn. Bhd
03.2000 - 12.2012
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
  • Involved in supporting ERP system known as Syteline ERP system (version 7.04.20) by collecting user requirements, analyze businesses and train end users in specific modules of ERP application.
  • Interviewed, hired, trained and mentored 12 staff by coaching daily, leading performance reviews and offering constructive feedback.
  • Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
  • Use SAP Data Archiving toolsets (i.e. DART} to archive SAP data from various SAP application areas such as P03 and PIF modules.
  • Manage SAP content repositories via the interface between SAPERION and SAP System which can be easily customized to customers‘ specific needs and growing demands.

Education

Bachelor of Science - Bachelor of Computer Science (Hons)

University Science Malaysia
George Town, Malaysia
01.2000

Skills

  • Customer Service and Assistance
  • Promotions and Marketing Strategies
  • Client Interactions
  • Satisfaction Surveys
  • Adobe Photoshop
  • Zendesk
  • BMC Remedy User
  • Microsoft Office
  • Selling Skills
  • Product Management and Branding

Certification

  • Microsoft Visual .Net Technology
  • Linux Shell Scripting
  • Poka-Yoke
  • CPM - Certified Professional Manager
  • Oil & Gas Overview
  • Microsoft Office
  • Emotional Intelligence

Languages

English
Native language
Malay
Proficient
C2
Chinese (Mandarin)
Proficient
C2

Timeline

Customer Success Manager

Rams Solutions
09.2022 - Current

Marketing Manager

Plus Three Consultants (M) Sdn Bhd
03.2020 - 08.2022

Business Development Manager

Ong Brothers Petroleum Sdn Bhd
09.2017 - 09.2019

System Specialist

International Oil and Gas Training
01.2013 - 12.2016

IT Assistant Manager

Kotra Pharma Sdn. Bhd
03.2000 - 12.2012

Bachelor of Science - Bachelor of Computer Science (Hons)

University Science Malaysia

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SANDRA LEE PEI PEI