MS Office (Word, Excel, Outlook, PowerPoint, OneNote, Access)
Sandra Lazola
Selangor
Summary
To obtain a challenging career opportunity position applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximum profits.
Overview
3
3
Languages
5
5
years of post-secondary education
9
9
years of professional experience
Work History
Site Administrator
BASIC CONCRETE & CONSTRUCTION SDN BHD
SG RASAU,KLANG, SELANGOR
01.2020 - 08.2020
Ecommerce Customer Service Representative - LAZADA
DAYTHREE
SHAH ALAM, SELANGOR
08.2020 - 03.2021
- Maintained energy and enthusiasm in fast-paced environment.
- Developed team communications and information for meetings.
- Increased customer satisfaction by resolving customer issues.
- Carried out day-day-day duties accurately and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Led projects and analyzed data to identify opportunities for improvement.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved conflicts and negotiated mutually beneficial agreements between parties and escalated heavy cases to the relevant department if needed.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Site Administrator
Basic Concrete & Construction Sdn Bhd
Sungai Rasau,Klang, Selangor
01.2020 - 08.2020
- Interpreted job site supervisor's orders and technical documentation to complete accurate work.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Supported with team works for performing routine and complex construction work.
- Handled construction tools and machinery to effectively complete Task.
- Interacted daily with various project managers, subcontractors and municipal inspectors to complete construction projects.
- Prepared and cleaned surfaces for rebuilding purposes by mask sure removing damaged tiles, bricks and mortar.
- Recognized and reported potential project challenges and assisted with solutions.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Collected measurements and marked locations as part of project preparations.
- Responded to and resolved warranty claims, performed homeowner orientations and maintained inventory homes.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Assisted with smooth completion type of work by transporting and organizing materials needs.
- Communicated with equipment operators to effectively assign equipment and manage smooth materials movements.
- Learned how to complete task with minimal supervision, contributing to successful result.
- Attended safety trainings and workshops offered by employer, bolstering overall knowledge of appropriate measures and determining areas requiring improvement.
Senior Sales Advisor
Measat Broadcast Network System ( ASTRO )
Petaling Jaya, Selangor
02.2018 - 12.2019
- Led team of numbers salespeople to exceed quarterly sales goals 100%.
- Reported sales data to upper management as directed.
- Achieved KPI and target in upgrading customer package within the timeframe.
- Implemented new marketing initiatives to drive sales and improve overall performance.
- Kept detailed track of sales and customer information using software, continuously updating data to maintain accuracy.
- Promoted brand awareness and utilized networking to increase brand development.
- Monitored sales team performance and provided constructive feedback.
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
- Conducted surveys of customers to understand successful sales tactics and strategize improvements in processes.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Communicated with customers to understand needs and recommend appropriate solutions.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
General Administrator
Vianz & Shan Music Industry
Jenjarom, Selangor
01.2016 - 01.2018
- Received and processed stock into inventory management system.
- Carried out day-day-day duties accurately and efficiently.
- Completed task to ensure compliance with relevant regulations.
- Worked flexible hours; night, weekend, and holiday shifts.
- Worked with variety customers to understand needs and provide excellent service.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Completed minor preventative maintenance and mechanical repairs on equipment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
- Conducted research, gathered information from multiple sources and presented results.
Inventory Management Clerk
The Good Store Trading Sdn Bhd
Jenjarom, Selangor
12.2013 - 12.2016
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Completed timeframe logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Completed physical inventory counts each month.
- Coordinated, collected and maintained vendor and organizational records.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
- Reduced costs by number of mitigating financial discrepancies and coordinating inventory requirements.
- Drafted concise and accurate reports detailing inventory, trends and sales for distribution to upper management and use in strategic planning.
- Increased traceability of cargo through documentation and use of remote tracking systems.
- Maintained and organized inventory receipts and efficiently processed changes to reduce process lags.
- Performed data entry and completed proper paperwork.
- Worked with warehouse staff to supervisors team members to understand supply needs and bring levels within desired tolerances.
- Verified contents of inventory loads against shipping papers.
- Supervised inventory cycle counting processes, including accounting and surplus records, product damages and product returns.
- Worked with store employees to develop engaging and aesthetically appealing merchandise displays that drove store traffic.
- Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
Education
Malaysian Certificate of Education ( SPM )
SEKOLAH MENENGAH KEBANGSAAN JENJAROM
JENJAROM 01.2010 - 11.2014
Skills
Communication skills
Software
Google Drive (Docs, Sheets, Slides, Forms)
Spreadsheets (Excel, Google Sheets, OpenOffice Calc)
Email (mail merge, filters, folders, rules)
Presentations/Slideshows (Powerpoint, Google Slides, OpenOffice Impress, Tableu)
Timeline
Ecommerce Customer Service Representative - LAZADA
DAYTHREE
08.2020 - 03.2021
Site Administrator
BASIC CONCRETE & CONSTRUCTION SDN BHD
01.2020 - 08.2020
Site Administrator
Basic Concrete & Construction Sdn Bhd
01.2020 - 08.2020
Senior Sales Advisor
Measat Broadcast Network System ( ASTRO )
02.2018 - 12.2019
General Administrator
Vianz & Shan Music Industry
01.2016 - 01.2018
Inventory Management Clerk
The Good Store Trading Sdn Bhd
12.2013 - 12.2016
Malaysian Certificate of Education ( SPM )
SEKOLAH MENENGAH KEBANGSAAN JENJAROM
01.2010 - 11.2014
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