Sandra Frances

Salary : RM 6,500

• Caretaker of V-BSC & HOD Summit arrangements.
• Updating all KPI progress to CEO & organize meetings.
• Ensure datelines are met & prepare meeting minutes.
• Represent CEO Office at various internal & external meetings.
• Developed strong working relationships with external partners, strengthening collaboration on joint initiatives.
• Handle CEO's Travel Requisition claims & personal errands.
• Compile monthly departmental report submission to CEO Office & VP's office within the deadline.
• Supported organizational goals by facilitating the exchange of information among team members and departments.
• Handling pricing, quotations, negotiations, payments with suppliers/vendors for V-Convention event.
• Manage budget, costing & fund onsite including the event liquidation.
• Manage logistics errands during the event to run the operation smoothly.
• Manage internal transportation arrangements, loading-unloading good arrangements & goods distribution to all departments during the event on timely manner.
• Event caretaker of Wellness, Hospitality, F&B and setup team during the international V-convention event held at stadium which accommodates 20,000 pax twice a year.
• Check monthly reports submitted by HODs & submit it as quarterly report to the board of directors.
• Generating/Checking/Editing/Drafting/Printing/Filing -Reports, Presentations, Documents, Letters, Memos, Air tickets, and Correspondence on behalf of CEO's Office.
• Complete 16 hours of ECI (Employee Corporate Initiative) as part of KPI.
• Developing business strategies that meets market & client needs.

Salary: RM 6,180

• Managed executive calendars, scheduling and attending meetings and appointments physically or virtually.
• Directed paper works, filings, meeting invites and coordinating travel arrangements to optimize time.
• Handled confidential and sensitive information with discretion and tact.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Preparing slides presentation in Power Point whenever it's needed.
• Facilitated the MetLife organization Social GTO club with Birthday wishes according to the birthday month via email / MetLife social WhatsApp group.
• Conduct Birthday functions ( cakes, foods, snacks, drinks, birthday songs- slides arrangement ) on monthly basis.
• Facilitated on Year End Engagement activities like team buildings-annual dinner.
• Facilitated on travel arrangements such as flight tickets, visa application, employment pass renewal, income tax, bank statements, company letter, request invitation letter, notarial certificate ,letter of guarantee from other company, tax clearance certificate, arranging hotels, checking hotel invoices, arranging pick up & drop from the airport -hotel lobby.
• Preparing employee expenses claim, collect original receipts, seek approval and do the necessary reports & filings.

Salary: RM 5,500

• Prepared detailed itineraries for international trips, ensuring seamless travel experiences that met security protocols while accommodating cultural considerations
• Coordinated special projects as assigned by the President, managing deadlines effectively and ensuring timely completion
• Maintained appropriate filing of personal and professional documentation
• Generate monthly reports, drafting letters, administration paperwork, doing research on websites for President pertaining to real estates & properties
• Handling calls, appointments, enquiries and travel arrangements
• Travel with President for important assignments within short period notice
• Preparing and presenting slides for clients / stakeholders
• Conduct Digital interviews and screen through for hiring together with insurance arrangements

Salary: RM 4,800

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Credit Card & Banking Live Alerts- analyze and detect all the live alerts within 30 minutes TAT.
• For suspicious transactions -contact customer for confirmation or block the card immediately due to fraud/compromise cases followed by card replacement with necessary verification together with letter notification to the cardholder and advice card replacement delivery time within 5-7w/days.
• Graveyard shift card blocks-handled by the morning shifters due to no callout/verification will take place after 10pm by GY shift.
• Morning shifters to call the cardholders to clear the GY pending for transactions verification.
• Credit cards which has been possibly compromised need to be contacted to inform cardholders card's needs to be replaced to prevent from fraudulent activity.
• Control inbound calls from Citi phone to confirm cardholder's status, override cases upon verification, lifting blocks & blocking cards and other inquiries.
• Analyze on Disaster / Misjudgment cases.
• Provide 'Daily Productivity Report' through email on hourly basis.
• Manage the call queue & schedule within the team.
• Block/replace the credit card whenever it's required to prevent from lost for the company and to protect the security of the cardholder's account.
• Average cases being handled is from 200-300 cases on daily basis.

Salary: RM 4,000

• Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decision making
• Boosted CRM adoption by streamlining processes and providing comprehensive training to team members
• Company sponsored the trip to Korea for 2months to learn about the products and workflow after passing through the exam
• Handle passenger's inquiries, make reservations & take escalations from all over the places throughout the world
• Handled complains, escalations, ticketing, rescheduling tickets, special request, responding emails from passenger together with internal & follow up whenever it requires from passengers
• Conduct Digital interviews and screen through for hiring together with insurance arrangements

Salary: RM 3,000

• Assisted call-in customers with inquiries and request.
• Manage large volume of customers every day with positive attitude and focus on customer satisfaction.
• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Handle Singaporeans & Foreigners accounts.
• Resolve and facilitate customers enquiries especially with payment details such as annual fees, late payment fees, interest, refund, balance transfer,fraud cases and banquet loan requests.
• Some queries needs to be escalated to respective departments depending on the cases which will take weeks to resolve and update customers on the case status.
• Minimum targets to achieve: 60calls per day & 8 sales per day
• Above targets must be done to ensure the SLA (Service Level Agreement) of the call center & score card.
• Facilitated my Team Leader by clearing the team "Service Request" from customers and monitor team's attendance according to the roster & submit the report to Operation Manager.
• Check my team's overtime, allowances & time sheet for those who are under contract basis and managed some admin related work as well.