Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sandra Ann Jochaim

Sandra Ann Jochaim

Customer Service Representative
Georgetown

Summary

Dynamic and self-motivated professional with a proven track record in client assistance, eager to embrace new challenges within a forward-thinking organization. Committed to leveraging skills for effective contributions while gaining valuable experience and knowledge. Strong ability to adapt and thrive in fast-paced environments, ensuring client satisfaction and fostering positive relationships. Seeking an opportunity that aligns with personal growth and organizational success.

Overview

13
13
years of professional experience
3
3
Languages

Work History

Customer Service Representative

Teleperformance
05.2021 - Current
  • Understand client inquiries and respond through the appropriate channels: email, chat, and calls.

Customer Service Agent

Sats Ltd
04.2015 - 03.2020
  • Handling passenger inquiries about flight departures and arrivals.
  • Checking in passengers and visa needs.
  • Providing care to adults with special needs and unaccompanied children.

Accounts & Admin Assistant

Sinar Suria Forwarding & Shipping Sdn Bhd
05.2014 - 04.2015
  • To assist in the maintenance of the Purchase Ledger, ensuring supplier accounts are accurate, well maintained and reconciled in a timely manner.
  • Resolve invoice queries with suppliers, clients and the operations department

Accounts Clerk

Ragendran & Co
02.2013 - 04.2015
  • Prepare balance sheets and audit statements
  • Prepare financial documents, monitoring day-to-day bookkeeping for a firm's operations, and repairing and filing tax forms.

Education

Foundation - Business

Multimedia University
Malacca, Melaka, Malaysia
05.2007

SPM - undefined

SMK Convent Green Lane
01.2005

Skills

  • Strong written and verbal communication skills
  • Active listener and strong communicator
  • Detail-oriented and concern for quality
  • Passion to learn, proactive, willing to take up challenges
  • Leadership qualities as well as a team player

Timeline

Customer Service Representative

Teleperformance
05.2021 - Current

Customer Service Agent

Sats Ltd
04.2015 - 03.2020

Accounts & Admin Assistant

Sinar Suria Forwarding & Shipping Sdn Bhd
05.2014 - 04.2015

Accounts Clerk

Ragendran & Co
02.2013 - 04.2015

SPM - undefined

SMK Convent Green Lane

Foundation - Business

Multimedia University
Sandra Ann JochaimCustomer Service Representative