Sandhiya Rajendran
Sales And Marketing
Kajang,10
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry- level marketing position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Customer Service Executive
LHN Parking Group Pte Ltd
07.2022 - 02.2024
- Drove process improvements aimed at increasing operational efficiency and reducing wait times for customers.
- Played a pivotal role in successful product launches by effectively communicating features and benefits to potential clients.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Facilitated team meetings and workshops to encourage open communication, sharing of best practices, and the development of new ideas for enhancing customer service delivery.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
Telemarketing Executive
Ace Advisory
12.2019 - 05.2022
- Established rapport with potential clients, leading to long-term business relationships.
- Optimized call routing processes, reducing wait times and improving overall customer experience.
- Analyzed call data to identify patterns and areas for improvement in both individual and team performance metrics.
- Monitored call center metrics, implementing improvements to increase efficiency and productivity.
- Enhanced lead generation through effective cold calling and persuasive sales pitches.
- Increased customer satisfaction by promptly addressing and resolving customer inquiries and concerns.
- Efficiently tracked leads using the company''s CRM system, ensuring accurate and up-to-date information for effective followups.
Telemarketing Sales Representative
Link Edge Asia
06.2017 - 05.2019
- Developed strong client relationships resulting in repeat business through personalized customer service and follow-up calls.
- Served as a mentor for new hires within the telemarketing department by sharing best practices that contributed to their quick integration into the team.
- Implemented time management strategies to maximize daily productivity by prioritizing tasks based on urgency and importance.
- Overcame objections from potential clients through effective negotiation skills, resulting in successful closure of deals.
- Collaborated with team members on joint projects, leading to increased overall team success rates in securing new clients.
Operator
REC Solar
09.2016 - 04.2017
- Contributed to cost reduction efforts by monitoring resource usage and minimizing waste during operations.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Supported management in achieving strategic objectives related to productivity, cost control, quality assurance, compliance with regulatory requirements.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
Education
No Degree - SPM
SMK SETA
JOHOR BAHRU 04.2001 -
Skills
Timeline
Customer Service Executive
LHN Parking Group Pte Ltd
07.2022 - 02.2024
Telemarketing Executive
Ace Advisory
12.2019 - 05.2022
Telemarketing Sales Representative
Link Edge Asia
06.2017 - 05.2019
Operator
REC Solar
09.2016 - 04.2017
No Degree - SPM
SMK SETA
04.2001 -
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