Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to details. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Sandeep Sidhu
Kuala Lumpur
Summary
Overview
9
years of professional experience
5
years of post-secondary education
4
Languages
Work History
SABARUDIN OTHMAN & HOKuala Lumpur
Credit Collections Supervisor
03.2020 - 04.2023
Job overview
- Interviewed and assisted in selection of candidates for collections positions on team of Number.
- Trained collections agents and reviewed work to reach compliance with legal requirements and company policies.
- Identified needs and provided training to clarify expectations of collections agents.
- Trained new team members on scripts, company services, and collection strategies.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used skip tracing and other techniques to locate debtors.
- Negotiated to collect balance in full.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Maintained high volume of calls and met demands of busy and productive group.
- Investigated and reviewed credit risks and collections.
SABARUDIN OTHMAN & HOKuala Lumpur
Collection Team Leader
03.2019 - 03.2020
Job overview
- Supervised staff of collectors, monitoring phone calls and letters.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Established procedures for collection of past due amounts.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
SABARUDIN OTHMAN & HOKuala Lumpur
Debt Collections Officer
02.2018 - 03.2019
Job overview
- Maintained daily, weekly and monthly collection and metric goals.
- Achieved performance goals on consistent basis.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Maintained high volume of calls and met demands of busy and productive group.
- Identified and contacted customers with overdue accounts to address payment status.
SATWIK AND PARTNERSKuala Lumpur
Debt Collection Officer
04.2016 - 01.2018
Job overview
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Worked with customer to create debt repayment plan based on current financial condition.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
CMC MEDICAL CENTER (PERKELILING)Kuala Lumpur
Clinical Nurse, Labor and Delivery
02.2014 - 02.2016
Job overview
- Monitored patients, evaluated results, and recommended further courses of treatment to quickly improve patient outcomes.
- Assessed infant health directly after birth using APGAR and monitored health for specified amount of time for any changes in status.
- Worked closely with doctors and midwives in coaching pregnant women through childbirth and post-natal recovery.
- Responded to emergency situations such as pre-eclampsia, early labor, and fetal distress.
- Assisted physician during delivery, examination and surgical procedures by anticipating needs, encouraging patient, and attending to baby after birth.
- Assisted obstetricians and midwives with deliveries and cared for newborns directly after birth.
- Performed vital signs checks and administered vaccinations to infants following birth.
- Handled patient discharge planning, arranging for follow-up care after leaving healthcare facility.
- Handled patient transfers, following safety protocols to prevent injuries.
- Administered medications and treatments to manage patient's condition.
Education
Baba Farid University of Health And ScienceIndia
Diploma from Nursing Midwifery
09.2009 - 10.2011
University Overview
Baba Farid University of Health And ScienceIndia
from Nursing Education
10.2011 - 12.2014
University Overview
Skills
Collection Law Compliance
Timeline
Credit Collections Supervisor
SABARUDIN OTHMAN & HO
03.2020 - 04.2023
Collection Team Leader
SABARUDIN OTHMAN & HO
03.2019 - 03.2020
Debt Collections Officer
SABARUDIN OTHMAN & HO
02.2018 - 03.2019
Debt Collection Officer
SATWIK AND PARTNERS
04.2016 - 01.2018
Clinical Nurse, Labor and Delivery
CMC MEDICAL CENTER (PERKELILING)
02.2014 - 02.2016
Baba Farid University of Health And Science
from Nursing Education
10.2011 - 12.2014
Baba Farid University of Health And Science
Diploma from Nursing Midwifery
09.2009 - 10.2011
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