Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to details. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Sandeep Sidhu
Kuala Lumpur
Summary
Overview
9
years of professional experience
5
years of post-secondary education
4
Languages
Work History
SABARUDIN OTHMAN & HOKuala Lumpur
Credit Collections Supervisor
03.2020 - 04.2023
Job overview
- Interviewed and assisted in selection of candidates for collections positions on team of Number.
- Trained collections agents and reviewed work to reach compliance with legal requirements and company policies.
- Identified needs and provided training to clarify expectations of collections agents.
- Trained new team members on scripts, company services, and collection strategies.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used skip tracing and other techniques to locate debtors.
- Negotiated to collect balance in full.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Maintained high volume of calls and met demands of busy and productive group.
- Investigated and reviewed credit risks and collections.
SABARUDIN OTHMAN & HOKuala Lumpur
Collection Team Leader
03.2019 - 03.2020
Job overview
- Supervised staff of collectors, monitoring phone calls and letters.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Established procedures for collection of past due amounts.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
SABARUDIN OTHMAN & HOKuala Lumpur
Debt Collections Officer
02.2018 - 03.2019
Job overview
- Maintained daily, weekly and monthly collection and metric goals.
- Achieved performance goals on consistent basis.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Maintained high volume of calls and met demands of busy and productive group.
- Identified and contacted customers with overdue accounts to address payment status.
SATWIK AND PARTNERSKuala Lumpur
Debt Collection Officer
04.2016 - 01.2018
Job overview
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Worked with customer to create debt repayment plan based on current financial condition.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
CMC MEDICAL CENTER (PERKELILING)Kuala Lumpur
Clinical Nurse, Labor and Delivery
02.2014 - 02.2016
Job overview
- Monitored patients, evaluated results, and recommended further courses of treatment to quickly improve patient outcomes.
- Assessed infant health directly after birth using APGAR and monitored health for specified amount of time for any changes in status.
- Worked closely with doctors and midwives in coaching pregnant women through childbirth and post-natal recovery.
- Responded to emergency situations such as pre-eclampsia, early labor, and fetal distress.
- Assisted physician during delivery, examination and surgical procedures by anticipating needs, encouraging patient, and attending to baby after birth.
- Assisted obstetricians and midwives with deliveries and cared for newborns directly after birth.
- Performed vital signs checks and administered vaccinations to infants following birth.
- Handled patient discharge planning, arranging for follow-up care after leaving healthcare facility.
- Handled patient transfers, following safety protocols to prevent injuries.
- Administered medications and treatments to manage patient's condition.
Education
Baba Farid University of Health And ScienceIndia
Diploma from Nursing Midwifery
09.2009 - 10.2011
University Overview
Baba Farid University of Health And ScienceIndia
from Nursing Education
10.2011 - 12.2014
University Overview
Skills
Collection Law Compliance
Team Supervision
Healthcare Collections
Collections Procedures
Staff Coaching
Call Management Systems
New hire training
Goals and performance
Collections
Call center experience
Issue investigation
History research
Credit Reporting
Payment Negotiation
Interpersonal Communication
Verbal communication
Timeline
Credit Collections Supervisor
SABARUDIN OTHMAN & HO
03.2020 - 04.2023
Collection Team Leader
SABARUDIN OTHMAN & HO
03.2019 - 03.2020
Debt Collections Officer
SABARUDIN OTHMAN & HO
02.2018 - 03.2019
Debt Collection Officer
SATWIK AND PARTNERS
04.2016 - 01.2018
Clinical Nurse, Labor and Delivery
CMC MEDICAL CENTER (PERKELILING)
02.2014 - 02.2016
Baba Farid University of Health And Science
from Nursing Education
10.2011 - 12.2014
Baba Farid University of Health And Science
Diploma from Nursing Midwifery
09.2009 - 10.2011