Sandeep Jain
New Delhi
Summary
Competent Accounts Receivable Specialist bringing 8+ years of experience handling accounts receivable and payable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives.
Overview
11
11
years of professional experience
Work History
Collections Analyst
Navan Inc.
01.2024 - Current
- Manage a diverse customer portfolio of 700 customers spread across the globe.
- Reconciling past due accounts and collecting receivables from churned customers.
- Trained new team members on scripts, company services, and collection strategies.
- Counseled debtors on payment options and arranged installment agreements.
- Create ageing, portfolio and monthly target reports.
- Used skip tracing and other techniques to locate debtors.
Credit Controller
Elsevier, Relx Group
12.2022 - 01.2024
- Efficiently handled portfolio of over 600 accounts, ensuring timely collection and maintained a significant DSO number
- Conducted thorough credit checks and risk assessments for new and existing clients, minimizing company's exposure to bad debt.
- Successfully negotiated payment plans and resolved complex disputes with clients and sales team, recovering an average monthly overdue payment of 5-7 Million USD.
- Trained and mentored junior team members, sharing best practices.
- Devising dunning process for automated collections, significantly reducing the time and effort.
Area Cash Manager
Johnson Controls India
08.2022 - 12.2022
- Managing the cash flow by forecasting upcoming cash needs and identifying any issues that could impact cash flow
- Monitoring and resolving the customer disputes to ensure timely payment processing but excellent customer experience
- Occasional visits to client sites to find and report any possible issues that may lead to delayed account receivables
- Applying payments as per customer remittance to clear the outstanding invoices
- Reviewing accounts receivable and payable records to ensure that accurate records are being kept.
Subject matter expert, Part-time SAP consultant
Accenture India PVT. LTD
04.2019 - 06.2022
- Managing Diebold Nixdorf's Accounts Receivables responsibilities
- Application used while working: customer portals (Field glass, Ariba, B line etc.), Microsoft Office Excel (hlookup, vlookup, pivot table, charts, macro, sumif, countif), Word, PowerPoint, Outlook
- Worked as a B2B collector to collect cash from customers located in Pacific America and various parts of Europe and with project managers to ensure billing requirements are met
- Preparing ageing report, cash projection report, maintenance report, vertical call sheets, and collection report on a daily basis as well as reserve roll forward sheet as a part of month-end activity
- Generate invoices to send to customers as per the proforma invoices
- Working with credit and cash application team to identify and investigate non-payment and invoice dispute and master data team related queries to ensure all the details should be updated correctly
- Following up over calls and emails regarding past due invoices and for daily payments received with their remittance advices
- Preparing SOA for clients and extracting ageing report for all the customers
- Responsible for meeting the collection efficiency of more than 95%
- Worked with American and European clients and customers from different parts of the world to reconcile disputed accounts.
Process Developer
Genpact India Services LLC
10.2015 - 12.2019
- Worked for Synchrony Financial, the leading consumer financial services provider of the United States
- Collecting the past due balances on customer's retail credit cards
- Putting customers on systemic payment plans to ensure hassle-free monthly payments
- Training and mentoring new team members
- Work on preparing collection forecast reports and putting measures to achieve monthly goals.
Accounting Assistant
Profitable Associates
07.2013 - 02.2015
- Working on tax computation and processing
- Reconciling the client account to match as per their Balance sheets
- Advising clients the tailor-made tax saving and investment opportunities
- Day to day working of chartered accountant firm.
Education
Microsoft Excel-Advanced, Content Writing -
LinkdIn
Bachelor of Journalism and Mass Communication - undefined
Guru Gobind Singh Indraprastha University
07.2014
Skills
- Accounting operations processes
- Accounts analysis
- Business Development
- Strategic financial planning
- English- Proficient
- Spanish- Intermediate
Personal Information
Hobbies: Meditation, Reading, Track Running
Timeline
Collections Analyst
Navan Inc.
01.2024 - Current
Credit Controller
Elsevier, Relx Group
12.2022 - 01.2024
Area Cash Manager
Johnson Controls India
08.2022 - 12.2022
Subject matter expert, Part-time SAP consultant
Accenture India PVT. LTD
04.2019 - 06.2022
Process Developer
Genpact India Services LLC
10.2015 - 12.2019
Accounting Assistant
Profitable Associates
07.2013 - 02.2015
Microsoft Excel-Advanced, Content Writing -
LinkdIn
Bachelor of Journalism and Mass Communication - undefined
Guru Gobind Singh Indraprastha University
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