Samuel Tong
SENIOR SALES
Kuala Lumpur,14
Summary
Dedicated and passionate professional committed to delivering exceptional quality and service. With years of industry experience and a proven track record of performance excellence, numerous recognitions have been achieved. Expertise in fostering strong client relationships and driving operational efficiency ensures a positive impact on organizational success. Eager to leverage skills and experience to contribute to a dynamic team focused on achieving outstanding results.
Overview
25
25
years of professional experience
6
6
years of post-secondary education
Work History
Senior Sales Consultant
Spectaclex (M) Sdn Bhd
Kuala Lumpur, Kuala Lumpur
10.2024 - Current
- Consistently work toward achieving daily and monthly sales targets, actively contributing to business growth and overall branch performance.
- Perform essential administrative tasks, including accurate paperwork, invoicing, and reporting, to support smooth and efficient store operations.
- Manage inventory control, overseeing stock replenishment and ordering of contact lenses, edging supplies, and optical products to maintain optimal stock levels and service flow.
- Provide expert optical support, including product recommendations based on prescriptions, lens options, and frame selection to meet individual customer needs.
- Maintain strong product knowledge and operational awareness to effectively assist the team and enhance the overall customer experience.
- Ensure all dispensing and optician-related duties comply with industry standards and company policies.
Senior Sales Consultant
Optique Eyework
Kuala Lumpur, Kuala Lumpur
03.2024 - 08.2024
- Drive sales performance by working toward and achieving both daily and monthly sales targets.
- Handle routine administrative duties, including paperwork and daily reporting, to ensure smooth store operations.
- Oversee stock replenishment to maintain optimal product availability on the sales floor.
- Manage the ordering of contact lenses, edging supplies, and other related inventory items to support continuous service delivery.
Branch Manager / Share Holder
Spectacles Station Sdn Bhd
Sri Petaling, Selangor
11.2022 - 01.2024
- Manage and drive sales performance, achieving both monthly and daily sales targets through strategic planning and team leadership.
- Take full accountability for the outlet’s Profit & Loss (P&L), including stock inventory control and resource management to optimize profitability.
- Perform and supervise eye examinations and edging services, ensuring accuracy, professionalism, and adherence to clinical standards.
- Mentor and guide fresh graduates, while leading and developing junior and senior sales staff to build a high-performing, customer-focused team.
- Foster a results-driven and supportive work environment to maintain high service standards and continuous improvement.
Branch Manager
Mirage Optics Publika
Kuala Lumpur, Kuala Lumpur
08.2021 - 07.2022
- Oversee and drive team performance to consistently achieve daily and monthly sales targets.
- Manage administrative responsibilities, including paperwork, invoicing, and daily operational reporting.
- Supervise inventory control, including stock replenishment and ordering of contact lenses, edging supplies, and other essential optical products to ensure optimal stock levels and seamless service.
- Ensure smooth branch operations through effective planning, team coordination, and process oversight.
Real Estate Negotiator
The Roof Realty Property
Kuchai Lama, Kuala Lumpur
08.2019 - 07.2021
- Maintained and updated property listings, ensuring accurate and appealing presentations across all platforms.
- Handled all client correspondence, providing timely and professional communication throughout the buying or selling process.
- Represented clients’ best interests during property purchase and sale negotiations, ensuring favorable outcomes.
- Worked as part of a collaborative and results-driven team, contributing to overall sales performance and client satisfaction.
- Conducted complimentary tours of neighborhoods and properties, offering valuable insights to help clients make informed decisions.
Branch Manager
MOG
Sunway, Selangor
04.2018 - 07.2019
- Lead the team in achieving both daily and monthly sales targets, with a strong focus on high-involvement selling strategies and customer engagement.
- Oversee essential administrative tasks, including accurate paperwork, invoicing, and daily reporting to ensure smooth branch operations.
- Manage inventory control, including stock replenishment and ordering of contact lenses, ophthalmic lenses, and edging supplies to maintain optimal stock levels and service efficiency.
- Ensure a high standard of operational excellence and team productivity through proactive leadership and strategic planning.
Assistant Manager
MOG
Subang Jaya, Selangor
05.2015 - 04.2018
- Support the branch in achieving both daily and monthly sales targets by driving team performance and ensuring excellent customer service.
- Handle administrative tasks, including paperwork, invoicing, and assisting with operational reporting to maintain smooth day-to-day operations.
- Oversee inventory management, including stock replenishment and ordering of contact lenses, ophthalmic lenses, and edging supplies, ensuring consistent product availability.
- Assist the Branch Manager in coordinating staff, maintaining service standards, and implementing company policies and procedures.
Senior Cum Optician
Sunglass & Visionworld
One Utama, Selangor
01.2013 - 05.2015
- Consistently work toward achieving daily and monthly sales targets, actively contributing to business growth and overall branch performance.
- Perform essential administrative tasks, including accurate paperwork, invoicing, and reporting, to support smooth and efficient store operations.
- Manage inventory control, overseeing stock replenishment and ordering of contact lenses, edging supplies, and optical products to maintain optimal stock levels and service flow.
- Provide expert optical support, including product recommendations based on prescriptions, lens options, and frame selection to meet individual customer needs.
- Maintain strong product knowledge and operational awareness to effectively assist the team and enhance the overall customer experience.
- Ensure all dispensing and optician-related duties comply with industry standards and company policies.
Manager/Director
Avants Optics
Setia Alam, Selangor
01.2011 - 12.2012
- Manage and drive sales performance, achieving both monthly and daily sales targets through strategic planning and team leadership.
- Take full accountability for the outlet’s Profit & Loss (P&L), including stock inventory control and resource management to optimize profitability.
- Perform and supervise eye examinations and edging services, ensuring accuracy, professionalism, and adherence to clinical standards.
- Mentor and guide fresh graduates, while leading and developing junior and senior sales staff to build a high-performing, customer-focused team.
- Foster a results-driven and supportive work environment to maintain high service standards and continuous improvement.
Manager
Optimal
Bandar Kinrara, Selangor
01.2009 - 01.2011
- Lead the team in achieving both daily and monthly sales targets, with a strong focus on high-involvement selling strategies and customer engagement.
- Oversee essential administrative tasks, including accurate paperwork, invoicing, and daily reporting to ensure smooth branch operations.
- Manage inventory control, including stock replenishment and ordering of contact lenses, ophthalmic lenses, and edging supplies to maintain optimal stock levels and service efficiency.
- Ensure a high standard of operational excellence and team productivity through proactive leadership and strategic planning.
Supervisor Cum Technician
A Look Eyewear
Sunway, Selangor
07.2005 - 12.2008
- Assist the Branch Manager in daily branch operations, ensuring smooth workflow and adherence to company standards.
- Drive and support sales performance, actively working toward achieving both monthly and daily sales targets.
- Conduct eye tests and provide professional optical consultations to ensure accurate prescriptions and excellent customer care.
- Perform edging tasks and deliver training on edger machine usage to junior staff, maintaining technical accuracy and efficiency.
- Oversee stock replenishment and assist in inventory control to ensure product availability and operational readiness.
- Support team development by offering guidance and sharing product knowledge to enhance overall team performance.
Supervisor Cum Technician
Focus Point
Kuala Lumpur, Kuala Lumpur
01.2003 - 07.2005
- Assist the Branch Manager in daily branch operations to ensure smooth and efficient functioning.
- Support sales activities by contributing to achieving sales targets and delivering excellent customer service.
- Conduct eye tests with precision and provide technical expertise in optical services.
- Provide training and supervision on the operation and maintenance of edging equipment to ensure quality and safety standards are met.
- Collaborate with the team to maintain high operational standards and support continuous improvement.
Sales Assistant
England Optical
Puchong, Selangor
06.2000 - 12.2002
- Assist customers with product selection and provide excellent sales support to help achieve sales targets.
- Operate edging equipment accurately to prepare lenses and frames as needed.
- Handle daily paperwork including invoicing, receipts, and sales documentation to support store operations.
Education
SPM - SPM
SEKOLAH MENENGAH SUNGAI UDANG
MELAKA 04.1993 - 11.1998
UPSR - UPSR
S.R.J.K.(C) SUNGAI UDANG
MELAKA11-1993
Skills
Career Achievements
- Achieved highest personal sales growth in outlets by consistently exceeding targets through strong product knowledge and customer engagement
- Successfully trained beginners from basic skills to independently performing complex rimless frame edging with high precision
- Efficiently managed and performed edging tasks for 6 outlets, ensuring consistent quality finishing and workmanship across all locations
Technical Expertise
- Proficient in operating various edging machines including:Nidek LE9000 Fully Automatic Patternless Edging MachineNidek LE800 and LE1200 modelsSkilled in hand cutting and manual edging techniques for frames and custom jobs
- Experienced in handling a wide variety of frame styles, including rimless, semi-rimless, and specialty shapes, ensuring precise fitting and finishing
- Effective communication
- Team leadership
- Strong verbal communication
- Calm in challenging environments
- Customer engagement
- Flexible problem-solving
- Team collaboration skills
- Quick learner
Expected Salary
Rm 7500
Timeline
Senior Sales Consultant
Spectaclex (M) Sdn Bhd
10.2024 - Current
Senior Sales Consultant
Optique Eyework
03.2024 - 08.2024
Branch Manager / Share Holder
Spectacles Station Sdn Bhd
11.2022 - 01.2024
Branch Manager
Mirage Optics Publika
08.2021 - 07.2022
Real Estate Negotiator
The Roof Realty Property
08.2019 - 07.2021
Branch Manager
MOG
04.2018 - 07.2019
Assistant Manager
MOG
05.2015 - 04.2018
Senior Cum Optician
Sunglass & Visionworld
01.2013 - 05.2015
Manager/Director
Avants Optics
01.2011 - 12.2012
Manager
Optimal
01.2009 - 01.2011
Supervisor Cum Technician
A Look Eyewear
07.2005 - 12.2008
Supervisor Cum Technician
Focus Point
01.2003 - 07.2005
Sales Assistant
England Optical
06.2000 - 12.2002
SPM - SPM
SEKOLAH MENENGAH SUNGAI UDANG
04.1993 - 11.1998
UPSR - UPSR
S.R.J.K.(C) SUNGAI UDANG
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