
Experienced Optical Retail Manager, Senior Sales Consultant, and Business Partner with over 20 years of expertise in optical retail operations, sales management, customer service excellence, branch leadership, inventory control, and business development.
Proven track record in driving sales growth, improving operational efficiency, leading high-performing teams, and delivering exceptional customer experiences. Extensive experience in eye examinations, optical dispensing, lens edging, contact lens management, and retail business operations.
Recognized for strong leadership, customer relationship management, staff development, and achieving business profitability across multiple retail environments.
Companies Included:
Focus Point
England Optical
Sunglass & Visionworld
Avants Optics
Optimal
A Look Eyewear
Responsibilities:
Eye Examination
Optical Dispensing
Lens Edging
Contact Lens Consultation
Customer Service & Sales
Inventory Management
Staff Supervision
Retail Operations
Career Achievements
Achieved highest personal sales growth in outlets by consistently exceeding targets through strong product knowledge and customer engagement
Successfully trained beginners from basic skills to independently performing complex rimless frame edging with high precision
Efficiently managed and performed edging tasks for 6 outlets, ensuring consistent quality finishing and workmanship across all locations
Technical Expertise
Proficient in operating various edging machines including:Nidek LE9000 Fully Automatic Patternless Edging MachineNidek LE800 and LE1200 modelsSkilled in hand cutting and manual edging techniques for frames and custom jobs
Experienced in handling a wide variety of frame styles, including rimless, semi-rimless, and specialty shapes, ensuring precise fitting and finishing
Effective communication
Team leadership
Strong verbal communication
Calm in challenging environments
Customer engagement
Flexible problem-solving
Team collaboration skills
Quick learner
Expected Salary
Rm 7500