SAMUEL LOH

As part of a 4 member Leadership Team, comprising of the Tribe Lead, Engineering Lead, Business Lead and myself, I guided and coached the entire tribe to improve its agile maturity, helping them adopt and sustain agile ways of working to achieve business goals.

1. Improved delivery velocity by 15% across 4 functional Hubs by working through my team of 4 Agile coaches to limit work in progress, address technical debt, proper facilitation of agile ceremonies and backlog refinement practices, reducing average story cycle time from 8 days to 6 days within 6 months.

2. Established a cross-squad collaboration framework for the Community Hub, including shared retrospectives and restarted Chapter up-skilling sessions, thereby eliminating workflow bottlenecks by instilling transparency of critical milestones and reducing inter-team dependencies within the Hub.

3. Enhanced Tribe-wide Epic Predictability from 45% to 85% by ensuring work related to strategic tribe initiatives were committed and delivered within targeted end dates.

4. Heightened work satisfaction of tribe members by conducting workshops related to agile practices and leadership and refreshing tribe ceremonies, contributing to improvement in eNPS scores from quarterly surveys.

5. Developed and mentored a chapter of 4 agile coaches through bi-weekly coaching circles, skills development programs and 1:1 coaching, resulting in 20% improvement in coaching effectiveness ratings and 1 coach exiting a PIP (Performance Improvement Program) stage.

• Orchestrate leadership and team coaching, employing SF (Solutions Focused) techniques.
• Guides agile transformations, setting strategic OKRs, and implementing relevant frameworks.
• Advocates agile project inception and continuous improvement practices.
• Delivers tailored agile training and coaching, contributing to client success stories at global firms
• Agile Change Management practitioner, using agile team practices and techniques to catalyze change initiatives, identifying potential risks and resistance, and creating plans to mitigate those risks.
• Develop and lead comprehensive agile upskilling programs for clients, including designing overall training and coaching interventions.
• Specialization: Agile Coaching & Improvement Specialist
• Role: Guiding leaders and teams through complex, dynamic environments
• Industry: Training, Coaching & Consulting

• Providing Agile coaching to numerous scrum teams from 3 transformation waves with various experience and Agile maturity levels
• Agile Coach for 6 teams consisting of 8-10 members running scrum, and 4 other teams running ‘Agile-lite’ operating models
• Implement team collaboration through effective discussions in the positives, negatives and potential improvement opportunities of every iterative sprint to improve on future delivery of increment.
• Work closely with Agile teams to maintain checks and balances between getting more done and ensuring high quality and efficiency in the working output.
• Senior Executive Coaching: Currently personal Agile coach to 1 Tribe lead and 1 Service Partner Lead, promoting and advising them on aspects of servant leadership and how to be an Enabler. Also assisting the Tribe Lead and Service Partner lead in developing a Design Thinking oriented culture in their respective areas.
• Pre-kick off and ongoing Agile Coaching Academy Trainer: Conduct pre-Agile kick off training to groups of 50-200 on RHB Agile Way of Working
• Module trainer for Agile Coaching Academy for newly recruited coaches
• Provide customer journey oriented design thinking workshop and ongoing guidance to coachees.
• Kick-Off and Ongoing Coaching: Coached new Agile teams on establishing Agile cadences, ceremonies and proper use of artefacts
• Coached Agile teams on obstacle removal and workarounds
• Empowered teams by guiding and educating them on how to sort through cross-team dependencies, inter-team coordination, including facilitation of frequent collaboration between business and internal IT support teams
• Guided product owners to shift their resources towards planning based on prioritization of critical mid and long term business goals
• Handholding of Chapter Lead Communities Across Multiple Tribes: Established importance of Chapter Leads within their Tribes, as part of Tribe Leadership
• Helped kick-start activities of multiple Chapters (Analytics Chapter, Marketing Chapter, SME Lending Product Chapter, SME Sales Chapter, etc)
• Mentoring junior coaches/ new recruits: Providing mentoring and experience sharing to newly onboarded coaches
• Shadow new coaches during orientation/learning phase
• Provide feedback, observation and actionable pointers to new coaches
• Driving & Sustaining Agile Values as COE Member: Coached successful adoption of Scrum within the bank’s Group Retail Distribution, Group Customer Experience and Group Technology Services Tribes concurrently with other work associated with rolling out Agile transformation
• Observed team dynamics with focus on Scrum Masters and Product Owners to ensure Agile values and principles are respected and followed.
• Champion COE led initiatives to inculcate Design Thinking and growth mindset among RHB Agile squads
• Additional Projects/ Initiatives Led: Agile coach to multi-tribe team, sponsored by Head of Consumer bank, for multi currency account and related sub-products.
• Specialization: Agile & Scrum Team Coaching
• Role: Coaching scrum teams and other agile squads
• Industry: Banking / Financial Services

• Ensure the smooth running of the day to day operations of the branch, including the overall management, development of the business segments. To manage the sales, profitability and business growth of the branch.
• Formulate and develop marketing strategies and plans to promote Bank’s products and services effectively and efficiently
• Identify business opportunities from retail, high net worth and institutional clients.
• Ensure compliance with relevant Acts, Laws, and the Bank’s internal policies and procedures.
• Provide training, coaching, guidance and feedback to staff in view of their work performance to develop a team of competent staff force
• Specialization: Banking/Financial Services
• Role: Financial Planning/Wealth Management/Asset Sales
• Industry: Banking / Financial Services

• Managing the Branch Sales & Service Managers and banking hall of Petaling Jaya branch, consisting staff strength of 7 employees.
• Role is to drive sales, maximize new business opportunities with the different individuals in the team while delivering quality in the service delivery space by ensuring that Personal and Priority customer’s needs are taken care of.
• Products in charged of include wealth products (RB/UT/SI), bancassurance, mortgage, credit cards, personal loans, deposits, SME CASA etc
• Specialization: Banking/Financial Services
• Role: Financial Planning/Wealth Management/Asset Sales
• Industry: Banking / Financial Services

• Develop and execute business plan and strategy in line with achieving the branch contribution to profitability and growth
• Increased branch’s bottom line and contributed to business Total Operating Income (TOI) by expanding the Premier centre sales team from 3 to 5 Full Time Employees.
• Establish business contacts and manage relationships for expansion of business opportunities
• Coached 1 branch PRB to qualify for Sales Convention and 1 PB to qualify for Banca Elite Club.
• Lead and manage the Premier and Advance Sales team effectively to achieve Wealth Management (WEM ) targets as well as asset targets, and to enhance sales staff performance and productivity.
• Specialization: Banking/Financial Services
• Role: Financial Planning/Wealth Management/Asset Sales
• Industry: Banking / Financial Services

• Successfully achieved monthly average revenue performance of RM 40,000 to help the bank achieve the branch goals, by utilizing my local network and experience from my sales background.
• Initiated client quarterly face to face sessions to rebalance and measure performance of AUM growth.
• Joined as the 7th Relationship Manager in Subang branch in 2008 and improved performance to become second best achiever in the branch by 2010.
• Specialization: Sales - Financial Services (Insurance, Unit Trust, etc)
• Role: Financial Services Consultant
• Industry: Banking / Financial Services

• Responsibilities include actively promoting the bank’s wealth and risk management products, at the same time building a relationship with the bank’s Privilege Banking customers with the objective of assisting them in their financial needs.
• Specialization: Sales - Financial Services (Insurance, Unit Trust, etc)
• Role: Financial Services Consultant
• Industry: Banking / Financial Services

• Proactively sourced, acquired, expanded and retained Citigold and Citibanking relationships by maximizing sales opportunities. Acquired an average of 8 Citigold customers and carried a revenue target of RM 15,000 monthly.
• Specialization: Sales - Financial Services (Insurance, Unit Trust, etc)
• Role: Citigold/Citibanking Personal Banker
• Industry: Banking / Financial Services