Sam Thim Chan
Butterworth, Penang
Summary
Dynamic E-Commerce Customer Service Assistant at GreenSea GardenMart, recognized for achieving a 95% response rate in high-volume inquiries. Leveraged empathy and problem-solving skills to resolve post-purchase issues, enhancing customer retention and trust. Streamlined order tracking processes, significantly boosting departmental efficiency during peak seasons.
Overview
3
3
Languages
Work History
E-Commerce Customer Service Assistant
GreenSea GardenMart
03.2024 - 06.2024
- Managed high-volume customer inquiries via Shopee Chat, maintaining a response rate of 95% and ensuring high store ratings.
- Resolved post-purchase issues, including order tracking, returns, and refunds, improving customer retention and brand trust.
- Streamlined processes for order tracking and shipping updates, improving overall efficiency in the e-commerce department.
- Provided assistance during peak holiday seasons, ensuring timely processing and delivery of orders for satisfied customers.
Education
Bachelor of Science - Nutrition
University of Nottingham Malaysia
Semenyih, Selangor, Malaysia 04.2001 -
Skills
Empathy and patience
Complaint handling
Returns processing
Live chat support
File maintenance
Record preparation
Teamwork
Problem-solving skills
Customer service
Microsoft office
Adaptability and flexibility
Active listening
E-commerce platforms
Timeline
E-Commerce Customer Service Assistant
GreenSea GardenMart
03.2024 - 06.2024
Bachelor of Science - Nutrition
University of Nottingham Malaysia
04.2001 -