Summary
Overview
Work History
Education
Skills
Timeline
SAMMI CHONG

SAMMI CHONG

Ipoh ,Perak

Summary

Proven in enhancing customer relations and increasing sales revenue, I leveraged key relationship management at Usana Health Sciences Inc. to exceed sales targets. My expertise in client analysis and a knack for maintaining high-quality service standards, as demonstrated at 31days Beauty Diary, underscore my ability to drive success and foster strong client trust.

Overview

12
12
years of professional experience
4
4
Languages

Work History

Administration Clerk

3M PANA G
01.2013 - 12.2014
  • Handled incoming phone calls and answered questions from callers.
  • Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
  • Answered over Number calls each day on multi-line telephone systems, supporting communication needs of Number staff members.
  • Documented all Type contract paperwork, expenses, and resource utilization for accurate and compliant recordkeeping.

Telesales Executive

SOE MOBILE SDN BHD
03.2016 - 09.2018
  • Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
  • Increased average call duration by refining scripts for better engagement with potential customers.

Manicurist and Pedicurist

Secret Nails
11.2018 - 05.2019
  • Mentored new staff, sharing knowledge of nail techniques and products to enhance their skills.
  • Maintained a clean and sanitary work environment, ensuring the health and safety of clients.
  • Increased repeat business by building strong relationships with clients and consistently delivering exceptional service.
  • Provided excellent customer service, addressing concerns promptly and professionally to maintain client trust.

Managing Manicurist

31days Beauty Diary
06.2018 - 02.2021
  • Organized training sessions for team members on new products or techniques to ensure consistent delivery of high-quality services across the board.
  • Implemented health and safety protocols, ensuring cleanliness of workstations and reducing risks associated with improper hygiene practices.
  • Developed efficient inventory management processes, maintaining optimal stock levels while minimizing waste from expired or unused products.
  • Managed salon operations during peak hours, ensuring smooth workflow and timely completion of tasks by all staff members.

Sales Agent

Usana Health Sciences Inc.
10.2022 - Current
  • Assisted call-in customers with questions and orders.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Enhanced product knowledge through continuous training and professional development

  • Managed a team of direct sales representatives, ensuring consistent achievement of individual and team goals.

Education

PMR -

SMK MENGLEMBU, Menglembu
12.2012

Skills

Key relationship management

Timeline

Sales Agent - Usana Health Sciences Inc.
10.2022 - Current
Manicurist and Pedicurist - Secret Nails
11.2018 - 05.2019
Managing Manicurist - 31days Beauty Diary
06.2018 - 02.2021
Telesales Executive - SOE MOBILE SDN BHD
03.2016 - 09.2018
Administration Clerk - 3M PANA G
01.2013 - 12.2014
SMK MENGLEMBU - PMR,

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SAMMI CHONG