Summary
Overview
Work History
Education
Skills
Interests
Playing Badminton
Certification
Software
Accomplishments
Additional Information
Affiliations
Timeline
Generic
SAMIYAH BINTI OTHMAN

SAMIYAH BINTI OTHMAN

Head Of Corporate Communications Unit

Summary

Dynamic communications leader with a proven track record at Melaka Corporation, excelling in team management and operational efficiency. Recognized for enhancing customer satisfaction and fostering collaboration, while adeptly utilizing Microsoft Office tools. Committed to continuous improvement and delivering exceptional service in fast-paced environments.

Overview

16
16
years of professional experience
1
1
Certification
2
2
Languages

Work History

Head of Corporate Communications Unit

Melaka Corporation
04.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Resolved problems, improved operations and provided exceptional service.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Senior Executive

Mahkota Medical Centre
07.2019 - 03.2023
  • Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
  • Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
  • Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
  • Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
  • Developed high-performing teams by recruiting top talent and fostering an environment conducive to professional development and personal growth.
  • Spearheaded corporate restructuring to streamline operations, significantly enhancing organizational efficiency.
  • Implemented innovative marketing strategies that significantly elevated brand recognition and customer engagement.
  • Optimized supply chain operations, ensuring seamless product availability and customer satisfaction.
  • Improved operational workflows, resulting in noticeable cost reductions while maintaining high-quality standards.

Administrative Officer

Chief Minister's Department of Melaka
01.2014 - 12.2018
  • Event Planning & Management
    Plan, coordinate, and execute official state ceremonies, corporate functions, and departmental events under the Chief Minister's Department.
    Ensure that all events are conducted in accordance with established state protocol and procedures.
  • Protocol Arrangements
    Manage protocol matters involving the Chief Minister, State Exco Members, dignitaries, and visiting foreign delegations.
    Prepare itineraries, seating plans, order of precedence, and briefing notes for all official functions.
  • Liaison & Coordination
    Serve as liaison between the Chief Minister's Department and state/federal agencies, corporate bodies, and external stakeholders for event-related matters.
    Ensure smooth communication and coordination for collaborative programs.
  • Documentation & Reporting
    Draft official speeches, event scripts, invitations, and correspondence related to events and protocol.
    Prepare event reports, including evaluation and recommendations for improvement.
  • Logistics & Operations
    Oversee logistics such as venue preparation, audiovisual equipment, catering, accommodation, transportation, and security arrangements.
    Supervise contractors, vendors, and internal staff involved in event execution.
  • Support & Supervision
    Support the Head of Event Management & Protocol Unit in strategic planning and daily operations.
    Supervise support staff and ensure tasks are completed efficiently.

Administrative Officer

Yayasan Melaka
01.2012 - 10.2013
  • Administrative Support
    Manage and coordinate documentation, correspondence, and filing systems for the IT Department.
    Prepare reports, minutes of meetings, and memos for IT-related matters.
  • Procurement & Asset Management
    Assist in procurement processes for IT equipment, software, and services.
    Maintain an updated inventory of IT assets and ensure proper documentation.
  • Coordination & Liaison
    Act as liaison between the IT Department and vendors, suppliers, and other organizational units.
    Coordinate schedules for system maintenance, training, and IT-related programs.
  • Event & Training Management
    Assist in organizing IT-related workshops, seminars, and training sessions for staff.
    Handle logistics such as venue, attendance, and materials preparation.
  • Customer Service & Support
    Record, track, and forward IT-related complaints or service requests to the technical team.
    Ensure timely communication and follow-up with users regarding issue resolution.
  • Policy & Compliance Support
    Support the implementation of IT governance, data security policies, and compliance requirements.
    Assist in documentation for audits (e.g., ICT policy compliance, ISO, ABMS).
  • General Duties
    Support IT managers in daily administrative tasks.
    Supervise clerical staff or assistants when necessary.

Manager

DMDI Finance House Berhad
01.2010 - 12.2011
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Improved safety procedures to create safe working conditions for workers.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Education

Bachelor of Science - Computer And Information Systems

Universiti Teknikal Malaysia Melaka (UTeM)
Melaka
04.2001 -

Skills

Friendly, positive attitude

Interests

Public speaking and event hosting

Digital marketing and social media strategy

Corporate social responsibility (CSR) initiatives

Reading on leadership, communication, and personal growth

Fitness and wellness activities (eg, running, yoga, badminton)

Mindfulness and personal development

Playing Badminton

One of my interests is playing badminton. It's a sport that requires both strategy and agility. Playing regularly has helped me sharpen my focus, build resilience, and strengthen teamwork — since doubles badminton in particular is about communication and trust with a partner. I find these qualities very valuable and transferable to my professional life.

Certification

CISCO

Software

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) – advanced in document drafting, data management, and professional presentations

Google Workspace (Docs, Sheets, Slides, Forms, Drive) – collaboration, scheduling, and cloud-based productivity

Canva & Adobe Creative Suite (Photoshop, Illustrator, InDesign) – design of corporate posters, social media content, and marketing materials

Video Editing Tools (CapCut, Filmora, Adobe Premiere Pro basics) – short-form digital content creation

Basic IT Tools (Zoom, Google Meet, Webex) – online meetings, webinars, and virtual event hosting

Accomplishments

  • Led Corporate Events Successfully
    Organized and managed high-profile state and corporate events (e.g., ground-breaking ceremonies, CSR programs, Merdeka celebrations), ensuring smooth protocol execution and positive media coverage.
  • Enhanced Brand Visibility
    Spearheaded social media campaigns that boosted engagement across MCORP's Facebook, Instagram, and TikTok platforms, resulting in higher public awareness and stronger community engagement.
  • Strengthened Stakeholder Relations
    Coordinated with government leaders, corporate partners, and media agencies, fostering strong professional relationships that supported successful collaborations and sponsorships.
  • Improved Internal Communication
    Introduced structured memos, announcements, and content calendars that streamlined staff coordination and improved organizational clarity.
  • Creative Content Development
    Designed impactful posters, speeches, emcee scripts, and corporate videos, enhancing the professional image and branding of the organization.
  • Recognition & Trust
    Consistently entrusted with VIP protocol, emceeing, and corporate communication tasks, reflecting strong leadership, trustworthiness, and communication excellence.

Additional Information


  • Fluent in Bahasa Malaysia and English (written and spoken).
  • Experienced in emceeing, public speaking, and protocol coordination for official and corporate events.
  • Strong background in community engagement and corporate social responsibility (CSR) initiatives .
  • Flexible and able to work in fast-paced, high-pressure environments with tight deadlines.
  • Passionate about continuous learning, creativity, and innovation in corporate communications.
  • Active in sports (badminton) and wellness activities, supporting a balanced and energetic lifestyle.

Affiliations


  • Volunteer, Corporate Social Responsibility (CSR) programs under MCORP (e.g., blood donation drives, asnaf support programs).
  • Active participant, Melaka State Government Protocol & Event Management Committees .
  • Alumni, [UTeM] .

Timeline

Head of Corporate Communications Unit

Melaka Corporation
04.2023 - Current

Senior Executive

Mahkota Medical Centre
07.2019 - 03.2023

Administrative Officer

Chief Minister's Department of Melaka
01.2014 - 12.2018

Administrative Officer

Yayasan Melaka
01.2012 - 10.2013

Manager

DMDI Finance House Berhad
01.2010 - 12.2011

CISCO

03-2009

Bachelor of Science - Computer And Information Systems

Universiti Teknikal Malaysia Melaka (UTeM)
04.2001 -

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SAMIYAH BINTI OTHMAN Head Of Corporate Communications Unit