Summary
Overview
Work History
Education
Skills
Websites
Languages
Awards
Timeline
Generic

Samira Siadatan

Junior Computer Scientist
Kuala Lumpur,14

Summary

Dedicated and enthusiastic computer science student with a passion for continuous learning and skill development. Known for being a fast learner and consistently striving for improvement, actively pursue new skills and embrace challenges. Have a keen interest in the fields of artificial intelligence and machine learning, motivated by their potential to revolutionize various industries. As a team player with excellent interpersonal skills, foster positive relationships and collaborate effectively with colleagues. Committed to leveraging knowledge and abilities to contribute to the success of organizations in the technology sector.

Overview

12
12
years of professional experience
19
19
years of post-secondary education

Work History

Salesperson

Bahmani Group
Kuala Lumpur, Kuala Lumpur
08.2021 - Current
  • Executed customer transactions regarding cash, money orders and money exchange
  • Maintained friendly and professional customer interactions Performed all duties as assigned by supervisor
  • Worked to build relationships with customers and built potential for additional sales.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering supportive work environment.
  • Managed 50 Customer emails per day.
  • Worked to build relationships with customers and built potential for additional sales
  • Attended monthly sales meetings and quarterly sales trainings.

Reservation Manager

Sefidari Tour and Travel Agency
Kuala Lumpur, Kuala Lumpur
  • Handled room booking for a hotel as well as a variety of other tasks
  • Recruit and train new staff, delegate tasks, review schedules, and handle the influx of reservations
  • Responding to emails and phone calls about booking rooms, updating the arrival checklist, reviewing room inventory, applying room blocks, and forecasting reservations.

Senior Customer Service Executive

DGJ International Capital
Kuala Lumpur, Kuala Lumpur
02.2015 - 08.2018
  • Answered multi-line phones and used active listening skills to assess client's issues and challenges.
  • Improved customer satisfaction by addressing and resolving complex customer inquiries promptly and accurately.
  • Implemented quality assurance initiatives that resulted in decreased error rates across all channels of communication.
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Manages over 30 customer reservations every day.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support

Reservations Manager

Sefidari Tour and Travel
Kuala Lumpur, Kuala Lumpur
02.2013 - 03.2015
  • Responding to all manner of customer inquiries
  • Worked at customer information desk for 10+ hour shifts
  • Assist IT department with Digital Marketing and Website Management
  • Personal Assistant to senior staff to provide one-to-one support
  • Responsible for keeping office running smoothly and overseeing administrative support.
  • Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.
  • Consulted with central reservations to discuss new rate plans and promotions.

Education

Bachelor of Science in Computer Science - Computer Science

University of The People
United States
01.2023 - Current

Programming for Everybody (Getting Started with Python) - Computer Science

University of Michigan
United States
01.2023 - 04.2023

IBM Applied AI - Artificial Intelligence

IBM
Online
01.2022 - 04.2023

Digital Marketing and E-commerce Certificate program - Business/Commerce, General

Google
Online
01.2021 - 04.2022

TESOL/TEFL Certificate - ENGLISH LANGUAGE AND LITERATURE/LETTERS

World TESOL Academy
Online
01.2021 - 04.2021

Complete Digital Marketing Course - E-Commerce/Electronic Commerce

Udemy Alumni
Online
01.2020 - 04.2021

IGCSE - Business

INTERNATIONAL ISLAMIC SCHOOL PRIVATE LIMITED
Malaysia
01.2001 - 04.2013

Skills

Administrative support

E-commerce

Email

Inventory management

Management

Market planning

Marketing

Python (Programming Language)

Microsoft Excel

Customer Service

Customer Engagement

Account Management

Customer care

Sales management

Data Entry

Documentation skills

Languages

Persian
Native language
English
Proficient
C2

Awards

Python Project for AI and Application Development - IBM, 04/2023, Badge for Python Project for AI and Application Development, https://www.credly.com/go/BK8xgdAb

Timeline

Bachelor of Science in Computer Science - Computer Science

University of The People
01.2023 - Current

Programming for Everybody (Getting Started with Python) - Computer Science

University of Michigan
01.2023 - 04.2023

IBM Applied AI - Artificial Intelligence

IBM
01.2022 - 04.2023

Salesperson

Bahmani Group
08.2021 - Current

Digital Marketing and E-commerce Certificate program - Business/Commerce, General

Google
01.2021 - 04.2022

TESOL/TEFL Certificate - ENGLISH LANGUAGE AND LITERATURE/LETTERS

World TESOL Academy
01.2021 - 04.2021

Complete Digital Marketing Course - E-Commerce/Electronic Commerce

Udemy Alumni
01.2020 - 04.2021

Senior Customer Service Executive

DGJ International Capital
02.2015 - 08.2018

Reservations Manager

Sefidari Tour and Travel
02.2013 - 03.2015

IGCSE - Business

INTERNATIONAL ISLAMIC SCHOOL PRIVATE LIMITED
01.2001 - 04.2013

Reservation Manager

Sefidari Tour and Travel Agency

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Samira SiadatanJunior Computer Scientist