Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic
SAMINES NG

SAMINES NG

ACCOUNTANT
Ipoh

Summary

I'm easy-going with a strong sense of responsibility and good team. I am strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.

Overview

8
8
years of professional experience
10
10
years of post-secondary education
6
6
Certifications
1
1
Language

Work History

Customer Service Manager

YUNDA EXPRESS (IPOH) SDN BHD
Ipoh
03.2019 - 12.2021

Im working this company since 4 year

  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Answerig phone calls
  • Prepare quotation for client
  • Pack parcel / help customer ship all the parcel (logistic)
  • prepare paper work
  • Halding office task, such as filling ,generation reports
  • Handle and excute all staff enquires /request/complaints matter and respond, reply staff enquires/request /complaints
  • Handling accountant work

ADMIN CLERK

STONECHEM MINERALS MARKETING SDN BHD
05.2016 - 11.2018
  • Entered data into system and updated customer contacts with information to keep records current.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Input data and processed system change to generate accurate reports.
  • Managed daily mail distribution for both internal employees and external customers or clients.
  • Undertaking administration and other office duties
  • New sales leads
  • Managing the correspondence between the sales team and their clients
  • Answering phone
  • Providing data and reports to help the sales team
  • Help customers order the stock & transport

Sales Promoter

AEON KINTA CITY
Ipoh, Perak
01.2014 - 08.2015
  • Recommended specific product options to meet customer needs.
  • Serve customer
  • Promote the item
  • Distributed product samples to potential customers to try offerings before committing to purchasing.
  • Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
  • Provided coupons, product samples and informational brochures to customers.

Education

High School Diploma -

SHEN JAI SCHOOL OF COMMERCE
Ipoh, Perak, Malaysia
01.2015 - 12.2015

SPM -

SMK PERAK GIRLS SCHOOL
Ipoh, Perak, Malaysia
01.2005 - 12.2013

Skills

Customer service

Customer relationship management (CRM)

Complaint resolution

Problem-solving

Account management

Sales promotion

Team building

Microsoft outlook, word, and Excel

Creative design

Software

EXCEL

MISCROFT

UBS

AUTO COUNT

CANVA DESIGN

EDIT ONLINE SHOP (IG / FB /XHS)

Certification

ACCOUNTING

Timeline

Customer Service Manager

YUNDA EXPRESS (IPOH) SDN BHD
03.2019 - 12.2021

ADMIN CLERK

STONECHEM MINERALS MARKETING SDN BHD
05.2016 - 11.2018

ACCOUNTING

10-2015

COST ACCOUNTING

10-2015

ADV BUSINESS CALCULATION

10-2015

ENGLISH

10-2015

High School Diploma -

SHEN JAI SCHOOL OF COMMERCE
01.2015 - 12.2015

MYOB- COMPUTERISED ACCOUNTING-LEVEL 2

01-2015

SAGE UBS CERTIFICATE

09-2014

Sales Promoter

AEON KINTA CITY
01.2014 - 08.2015

SPM -

SMK PERAK GIRLS SCHOOL
01.2005 - 12.2013
SAMINES NGACCOUNTANT