SAMINES NG

Im working this company since 4 year

• Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
• Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Answerig phone calls
• Prepare quotation for client
• Pack parcel / help customer ship all the parcel (logistic)
• prepare paper work
• Halding office task, such as filling ,generation reports
• Handle and excute all staff enquires /request/complaints matter and respond, reply staff enquires/request /complaints
• Handling accountant work

• Entered data into system and updated customer contacts with information to keep records current.
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
• Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
• Input data and processed system change to generate accurate reports.
• Managed daily mail distribution for both internal employees and external customers or clients.
• Undertaking administration and other office duties
• New sales leads
• Managing the correspondence between the sales team and their clients
• Answering phone
• Providing data and reports to help the sales team
• Help customers order the stock & transport

• Recommended specific product options to meet customer needs.
• Serve customer
• Promote the item
• Distributed product samples to potential customers to try offerings before committing to purchasing.
• Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
• Provided coupons, product samples and informational brochures to customers.