Samina Chowdhury
Customer Back End Support
Kuala Lumpur,14
Summary
An organized professional with proven teaching, guidance, and counseling skills. Possess a strong track record in improving test scores and teaching effectively. Ability to be a team player and resolve problems and conflicts professionally. Have the ability to communicate complex information in a simple and entertaining manner. Looking to contribute my knowledge and skills in an educational institute that offers a genuine opportunity for career progression.
Overview
11
11
years of professional experience
Work History
BACK END SUPPORT
TRANSCOSMOS MALAYSIA SDN. BHD.
2023.12 - Current
- Job Description
To handle all customer inquiries coming from multichannel, including calls Outbound. - To handle all customer inquiries based on Standard Procedure and Guideline defined by the Company and Client.
ACADEMIC COUNSELOR
Kangaroo Global
7 2019 - 2023.11
- Counsel students regarding educational issues such as course and program selection
- Counsel students regarding career or vocational issues including career exploration and planning
- Consult with teachers and parents or faculty and other professionals such on various issues and concerns, and with administrators regarding programs and referrals.
PRIMARY SCHOOL CLASS TEACHER
Morning Bell Preparatory School
2014.02 - 2015.06
- Prepare courses for presentation to students according to approved curriculum
- Assign and correct homework
- Prepare, administer and correct tests
- Teach students using a systematic plan of lessons, discussions, audio-visual presentations and field trips
- Lead students in activities to promote their physical, mental and social development and their school readiness
- Evaluate the progress of students and discuss results with students, parents and school officials
- Identify children's individual learning needs
- Prepare and implement remedial programs for students requiring extra help
- Participate in staff meetings, educational conferences and teacher training workshops
- May supervise teachers' aides and student teachers.
Education
Master of Arts - English Literature
Southern University Bangladesh
Bangladesh 2016.04 - 2018.04
Bachelor of Arts - Bachelor of Education
National University Bangladesh
Bangladesh 2017.04 - 2017.05
Skills
Communication
Idnumber
461 785 3942
Street
Pantai Panorama Condominium, 2-7-6, Bangsar South, 59200 Kuala Lumpur
Personal Information
- Date of Birth: 12/08/1983
- Nationality: Bangladeshi
Languages
Bengali
Native language
English
Proficient
C2
Bengali
Proficient
C2
Interests
Reading Books
Music
ACHIEVEMENT
As a back-end support specialist at Transcosmos Malaysia Sdn. Bhd., I consistently achieve my KPI every month by efficiently managing tasks, ensuring accuracy, and maintaining a high standard of service. My dedication to meeting these targets contributes to the overall success and operational excellence of the team.
Timeline
BACK END SUPPORT
TRANSCOSMOS MALAYSIA SDN. BHD.
2023.12 - Current
Bachelor of Arts - Bachelor of Education
National University Bangladesh
2017.04 - 2017.05
Master of Arts - English Literature
Southern University Bangladesh
2016.04 - 2018.04
PRIMARY SCHOOL CLASS TEACHER
Morning Bell Preparatory School
2014.02 - 2015.06
ACADEMIC COUNSELOR
Kangaroo Global
7 2019 - 2023.11
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