SAMIHAH GHAZALI
QUALITY ASSURANCE
Cheras, Selangor,10
Summary
Precise Quality Assurance proficient in all QA operations, policies and procedures. Experience hiring and developing individual team members. Committed to thoroughly assessing product quality and manufacturing processes to achieve excellent results and customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Quality Assurance position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Methodical Quality Assurance Senior Executive with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation and documentation.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Senior Quality Assurance Executive
Beacon Hospital
12.2022 - Current
- Implemented process improvements based on customer feedback analysis, resulting in increased satisfaction levels among end users.
- Mentored junior team members to support their professional growth and development within the Quality Assurance
- Reviewed technical documentation thoroughly prior to release, guaranteeing accuracy and clarity for customers'' benefit.
- Developed comprehensive test plans to validate product functionality, performance, reliability, stability, and compatibility.
- Conducted effective training sessions for team members to enhance their understanding of quality principles, tools, techniques, and methodologies.
- Promoted a safety-focused work environment by enforcing adherence to safety protocols throughout all stages of product development cycles.
- Optimized QA workflows for efficiency through regular analysis of processes and identification of improvement opportunities.
- Served as subject matter expert on quality assurance matters during external audits, demonstrating commitment to compliance and transparency.
- Implemented new quality assurance and customer service standards.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Monitored staff organization and suggested improvements to daily functionality.
- Recorded, analyzed, and distributed statistical information.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Kept scripts and test cases updated with current requirements.
SENIOR STAFF NURSE
PARK CITY MEDICAL CENTRE
09.2018 - 10.2022
- Provided compassionate end-of-life care, supporting patients and their families during difficult times.
- Streamlined workflow processes, improving overall patient satisfaction and experience.
- Facilitated patient discharges by coordinating with medical teams, social workers, case managers, and other support staff.
- Improved patient outcomes by continuously assessing conditions and adjusting care as necessary.
- Ensured compliance with hospital policies and procedures, mitigating potential risks to patients and staff members.
- Educated patients on managing chronic conditions such as diabetes or hypertension, empowering them to take control of their health.
- Developed individualized care plans for complex patients, addressing unique needs and preferences.
- Prevented infections through diligent adherence to infection control policies, including proper hand hygiene techniques and equipment sterilization procedures.
- Enhanced patient care by implementing evidence-based nursing practices and maintaining up-to-date knowledge on industry advancements.
- Promoted a positive work environment by collaborating with interdisciplinary teams and participating in regular staff meetings.
- Served as a resource for colleagues seeking assistance or advice in specialized areas of nursing practice.
- Managed high-acuity cases, coordinating with physicians to deliver appropriate interventions and treatments.
- Mentored junior nurses, providing guidance on clinical skills and professional development.
- Reduced medication errors through thorough documentation and adherence to medication administration protocols.
- Assessed medical status of patients pre- and post-operation by checking vital parameters and supervising food intake.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Identified areas of training among [Number] nurses by maintaining records of continuous personal development and booking clinical training courses.
- Coordinated with physicians to perform bedside procedures such as intravenous injections, vascular line insertions, and bronchoscopies.
- Assigned patient care to [Number] nurses based on skills and experience, contributing to higher standards of patient care and staff retention.
- Gathered patient health data through interviews and observation, documenting data in electronic records.
- Identified patient care requirements by establishing personal rapport with patients and families.
- Ordered, interpreted, and evaluated diagnostic tests to identify and assess patient condition.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Monitored patient reactions after administering medications and IV therapies.
Staff Nurse, Surgical Intensive Care Unit
King Faisal Specialist Hospital & Research Centre
11.2013 - 06.2017
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Reduced medication errors through meticulous charting and double-checking dosages.
- Collaborated with interdisciplinary team members for comprehensive patient assessments and treatment plans.
- Led initiatives for continuous improvement in quality measures, resulting in better patient outcomes.
- Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.
- Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
- Streamlined workflow processes to increase efficiency in a high-volume clinical setting.
- Participated in regular staff meetings to share best practices, address challenges, and foster collaboration among team members.
- Promoted a culture of safety by strictly adhering to infection control measures and reporting any potential hazards or concerns.
- Provided exceptional pre-and post-operative care, reducing recovery times and complications for surgical patients.
- Evaluated the effectiveness of care plans regularly, making adjustments as needed based on individual patient needs and progress toward goals.
- Managed complex wound care, utilizing advanced techniques to promote healing and prevent infection.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Developed and implemented individualized patient care plans for optimal outcomes.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Intensive Care Staff Nurse
KPJ Selangor Specialist Hospital
07.2012 - 11.2013
- Streamlined documentation processes, increasing efficiency and accuracy of patient records.
- Actively participated in quality improvement initiatives within the ICU department to enhance overall patient care delivery systems.
- Maintained strict adherence to infection control policies, contributing to a safer clinical environment for both patients and staff.
- Conducted thorough ICU rounds with multidisciplinary team members daily, ensuring effective communication regarding each patient''s plan of care.
Staff Nurse, Intensive Care Unit
KPJ KLANG SPECIALIST HOSPITAL
03.2012 - 07.2012
- Led initiatives for continuous improvement in quality measures, resulting in better patient outcomes.
- Mentored new nursing staff, supporting their professional growth and development.
- Educated patients on self-care management, empowering them to take an active role in their overall health and wellbeing.
- Collaborated with interdisciplinary team members for comprehensive patient assessments and treatment plans.
Staff Nurse, Intensive Care Unit
KPJ Selangor Specialist Hospital
08.2010 - 03.2012
- Led initiatives for continuous improvement in quality measures, resulting in better patient outcomes.
- Mentored new nursing staff, supporting their professional growth and development.
- Educated patients on self-care management, empowering them to take an active role in their overall health and wellbeing.
- Collaborated with interdisciplinary team members for comprehensive patient assessments and treatment plans.
- Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
Education
BACHELOR DEGREE IN NURSING - Nursing
LINCOLN UNIVERSITY COLLEGE
Petaling Jaya, Selangor, Malaysia 04.2001 -
POST BASIC IN CRITICAL CARE NURSING - NURSING INTENSIVE CARE
RAMSAY SIMEDARBY HEALTHCARE COLLEGE
SETIA ALAM 04.2001 -
DIPLOMA IN NURSING - NURSING
KPJ INTERNATIONAL COLLEGE OF NURSING
NILAI, Malaysia 04.2001 -
Skills
Quality Management Systems
Documentation Review
Validation Protocols
ISO Standards
Corrective Actions
Environmental Monitoring
Auditing Techniques
Quality Training
Preventive Actions
Internal Audits
Attention to Detail
Audit Coordination
Operation Monitoring
Policy Reinforcement
Process Analysis
Data Collection
Personnel Training
Pre-implementation audits
Audit reporting
Presentation Design
Complaint Investigation
Data Analysis
Quality Control
Quality Assurance Management
[Visio,Excel,Word,PowerPoint] Tool used
Document Control
Decision-Making
Strong Problem Solver
Time management abilities
Cross-Functional Team Collaboration
Timeline
Senior Quality Assurance Executive
Beacon Hospital
12.2022 - Current
SENIOR STAFF NURSE
PARK CITY MEDICAL CENTRE
09.2018 - 10.2022
Staff Nurse, Surgical Intensive Care Unit
King Faisal Specialist Hospital & Research Centre
11.2013 - 06.2017
Intensive Care Staff Nurse
KPJ Selangor Specialist Hospital
07.2012 - 11.2013
Staff Nurse, Intensive Care Unit
KPJ KLANG SPECIALIST HOSPITAL
03.2012 - 07.2012
Staff Nurse, Intensive Care Unit
KPJ Selangor Specialist Hospital
08.2010 - 03.2012
BACHELOR DEGREE IN NURSING - Nursing
LINCOLN UNIVERSITY COLLEGE
04.2001 -
POST BASIC IN CRITICAL CARE NURSING - NURSING INTENSIVE CARE
RAMSAY SIMEDARBY HEALTHCARE COLLEGE
04.2001 -
DIPLOMA IN NURSING - NURSING
KPJ INTERNATIONAL COLLEGE OF NURSING
04.2001 -