Sameer Sami Saeed Farea
Interpreter & Customer Experience Associate
Seri Kembangan, Selangor
Summary
Dynamic Business Management graduate with a strong foundation in customer service, adept at managing client inquiries and resolving concerns to ensure exceptional satisfaction. Recognized for excellent communication skills and a commitment to delivering quality service. Ready to make a meaningful impact as a Customer Service Representative by fostering client relationships, enhancing experiences, and driving results in fast-paced environments.
Overview
4
4
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Arabic Interpreter
HR TAG SDN BHD
Seri Kembangan, Selangor
08.2024 - Current
- Provide consecutive and/or simultaneous interpretation in medical, banking, insurance, and business settings.
- Ensure accurate, clear, and context-appropriate communication between parties.
- Maintain strict confidentiality of all client and organizational information.
- Adapt language use to match the industry context and client needs.
Sales Development Representative
Jibble Group
Subang Jaya, Selangor
12.2021 - 03.2022
Sales development intern
- Generated leads and identified potential clients through outreach and research.
- Scheduled and coordinated 8 - 12 meetings per week , ensuring client attendance and engagement.
- Introduced company services to prospects and arranged interviews for detailed presentations.
Education
Bachelor's of Science (Hons.) - Business Management
Sunway University / Lancaster University
Bandar Sunway07.2022
Canadian International Matriculation Programme -
Sunway College
Bandar Sunway12.2018
O-Level -
Maz International School
Shah Alam06.2017
Skills
- Customer service skills
- Communication skills
Interpersonal skills
- Lifelong-learning skills
- Stress tolerance and able to work under pressured environment
- Teamwork skills
- Critical thinking & Problem-solving
- Leadership skills
- PowerPoint and Microsoft word
Certification
Udemy - Lean Six Sigma - Green Belt - 2021-02-06
References
Daniel, Bhagad, Lecturer, +60 16-606 2777, Sunway University.
Accomplishments
- Student of the Month - 2018.
- Gold Medalist for 100 Meter Marathon on Sports Day - 2017.
EXTRA-CURRICULAR ACTIVITIES
Participated in the SEA. DEC Conference - 2018. Involved in enhancing knowledge and skills for a successful career in marketing, finance, hospitality and management.
Timeline
Arabic Interpreter
HR TAG SDN BHD
08.2024 - Current
Sales Development Representative
Jibble Group
12.2021 - 03.2022
Bachelor's of Science (Hons.) - Business Management
Sunway University / Lancaster University
Canadian International Matriculation Programme -
Sunway College
O-Level -
Maz International School
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