SAMANTHA FUNG
Kota Kinabalu
Summary
Dynamic sales advisor with extensive vehicle knowledge and a strong focus on customer relationship management. Proven ability to enhance customer experiences through effective communication and product presentation.
Overview
14
14
years of professional experience
Work History
Sales Advisor
ANAK SABAH MOTOR
KOTA KINABALU SABAH , MALAYSIA
10.2021 - Current
- Assisted customers in selecting vehicles that matched their needs and preferences.
- Provided product knowledge to enhance customer understanding of vehicle features.
- Conducted test drives to demonstrate vehicle performance and features.
- Handled customer inquiries and resolved issues efficiently and professionally.
Sales Advisor
UNIVERSAL MOTOR
KOTA KINABALU SABAH , MALAYSIA
08.2018 - 10.2021
- Assisted customers in selecting vehicles that matched their needs and preferences.
- Provided product knowledge to enhance customer understanding of vehicle features.
- Conducted test drives to demonstrate vehicle performance and features.
- Processed sales transactions accurately using dealership software systems.
- Answered requests and concerns with friendly and knowledgeable service.
- Identified customer needs and tailored solutions accordingly.
Customer Service Officer
KINABALU DAYA HOTEL
KOTA KINABALU SABAH , MALAYSIA
02.2016 - 07.2018
- Assisted guests with check-in and check-out procedures efficiently.
- Collaborated with housekeeping to ensure room readiness for guests.
- Processed payments and managed billing inquiries effectively.
- Coordinated special requests to enhance guest experiences seamlessly.
- Monitored feedback to improve service quality and guest satisfaction consistently.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Answered phone with positive attitude and asked questions to better understand customer needs.
Receptionist
KINABALU DAYA HOTEL
KOTA KINABALU SABAH , MALAYSIA
01.2012 - 02.2016
- Managed front desk operations and greeted visitors warmly.
- Answered phone calls and directed inquiries to appropriate departments.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
Education
Associate of Arts -
ASIAN TOURISM COLLEGE
KOTA KINABALU SABAH 11-2012
High School Diploma -
SMK TENOM
TENOM SABAH 01-2008
Skills
- Vehicle knowledge / Product knowledge
- Sales transactions
- Customer inquiries
- Product presentation
- Test drives
- Customer relationship management
Languages
English
Intermediate (B1)
B1
Chinese (Mandarin)
Elementary (A2)
A2
Native languages
Advanced (C1)
C1
Malay
Advanced (C1)
C1
Timeline
Sales Advisor
ANAK SABAH MOTOR
10.2021 - Current
Sales Advisor
UNIVERSAL MOTOR
08.2018 - 10.2021
Customer Service Officer
KINABALU DAYA HOTEL
02.2016 - 07.2018
Receptionist
KINABALU DAYA HOTEL
01.2012 - 02.2016
Associate of Arts -
ASIAN TOURISM COLLEGE
High School Diploma -
SMK TENOM