Sam Mein Hoou

- Oversee credit operations for Malaysia & Singapore, ensuring compliance with regional credit policies and applying "critical thinking" in managing customer credit issues while balancing credit risk & business growth.

- Leading a team of 3 subordinates, providing guidance & solutions as well as staff development in terms of interpersonal skills and encouraging a strong KYC - "Know Your Customer" mindset.

- Strive to achieve KPIs as set, monthly reporting to regional finance as well as local country, maintain business relationships with stakeholders while ensuring proper credit procedures are not compromised to protect the company's interests.

- Participate in the integration of E-Invoices and the transformation of internal systems to the new ERP system - SAP Hana.

• Managing a team of credit control staff (7 headcounts) and overseeing full set of credit control for Malaysia Operation including reviewing credit application & work closely with commercial team to manage on overdue account/dispute within the healthy level as well as visiting customer with long overdue for settlement plans
• Ensure compliance of company credit policy to mitigate unnecessary risk

• To handle all credit control related matters such as analyzing and evaluating financial status of the Company to determine the credit limit, dealing with customer about payment on outstanding and negotiating re-payment plan as well as liaise with solicitor on the legal case and propose write off unrecoverable
• To lead and supervise a team of junior executives

• Responsible to manage and oversee the credit control functions of Alcon Malaysia and provide credit related support to customer through pro-active account management

• Responsible for overall credit control implementation and coordination, develop credit policy perform credit analysis as well as to support sales team in bad debt recovery

• Perform credit assessment on new/existing customer, propose & recommend credit limit & term for management approval/rejection, to release blocked order by reviewing the account's ageing status and engage in monthly AR meeting with Sales team to discuss on the customer's payment issue

• To perform financial and non-financial analysis on Shell's customer set and decides credit limit recommendations to higher level for approval, to negotiates down payments or collaterals with customers that considered high risk profile to mitigate credit risk

• Produce daily collection performance report for local office management review
• Proactively review and analyst the collection data, spotted the frequently late payment customer and highlighted to section head for precaution purpose during the monthly meeting with all credit supervisors on the customer's overdue issue

• Perform credit evaluation for customer applying credit facilities based on their financial, business volumes history & payment history
• Prepare credit watch list report periodically to highlight delinquent account to respective stakeholders whether the account has long overdue or exceeded credit limit
• To perform annual credit review to ensure customer maintain credit worthiness