Summary
Overview
Work History
Education
Skills
Personal Information
Interests
Timeline
Generic
Sam Mei Chyi

Sam Mei Chyi

MANAGER
Kuala Lumpur,14

Summary

I am seeking for a new position that can provide me the opportunity to learn new knowledge and gain various experience so that I can be able to build a long-term career to enhance my skills and knowledge. I hope that I can able to contribute for my new company with my vast experience in Human Resource and Chain Operation in Food & Beverages field.

Professional food and beverage leader with comprehensive background in operational efficiency and service excellence. Known for fostering collaborative environments and consistently achieving high standards. Recognized ability to adapt to dynamic needs and drive team success through effective communication and problem-solving.

Overview

12
12
years of professional experience

Work History

DIRECTOR

TSL ASIA Sdn Bhd
KUALA LUMPUR
01.2022 - 04.2025
  • Company Overview: FOOD AND BEVERAGE COMPANY
  • SELF EMPLOYED
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Operation Manager

Tasty Porridge Sdn Bhd
04.2019 - 05.2022
  • Create hiring plans for front-of-the-house and back-of-the-house staff
  • Promote open roles using online and print job ads
  • Screening, interview, and evaluate candidates
  • Prepare job offers and employment contracts
  • Calculate payroll considering overtime, holidays and evening shifts
  • Plan attractive compensation and benefit packages to increase retention
  • Responsibility for staff orientation, training and development.
  • Schedule onboarding sessions and job-related trainings for all employees
  • Track key recruiting metrics like turnover rates and source of hire
  • Arrange recruitment day at outlets
  • Involved in outlets’ operations, organizing recruitment events, and marketing activities
  • Assist company in opening new outlets branch and involved in all the outlets renovation and hostel planning.
  • To engage and retain the new and current employees
  • Provide excel training for the employees to familiarize the systems
  • To handle the system of HR2000
  • Manage staff disciplinary issues
  • Handling year end appraisal within the company staff
  • To lead and train ground staff
  • Monitor outlet targets and preparing reports
  • Successfully managed crisis situations maintaining focus on priorities while providing guidance for rapid resolution.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Assistant HR Manager Cum Operation Assistant

STELLAR SIGNATURE SDN BHD (GO NOODLE HOUSE)
05.2017 - 03.2019
  • Create hiring plans for front-of-the-house and back-of-the-house staff
  • Promote open roles using online and print job ads
  • Screening, interview, and evaluate suitable candidates
  • Prepare job offers and employment contracts
  • Support and oversee all spectrum of Human Resources activities include manpower planning, recruitment, selection, payroll administration and foreign worker issue.
  • Plan attractive compensation and benefit packages to increase retention
  • Manage payroll and keep updated records of payments
  • Oversee employee attendance and working schedules including breaks, overtime and paid time off
  • Schedule onboarding sessions and job-related trainings for all employees
  • Track key recruiting metrics like turnover rates and source of hire
  • Arrange recruitment day at outlets
  • Involved in outlets’ operations, organizing recruitment events, and marketing activities
  • Handling and settle issues of foreign workers
  • Managing the typhoid and kursus
  • To engage and retain the new and current employees
  • Provide excel training for the employees to familiarize the systems
  • To handle the system of HR2000
  • Manage staff disciplinary issues
  • Handling year end appraisal within the company staff
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.

Assistant HR Manager

STSS CONCEPTS SDN BHD (SHIHLIN TAIWAN STREET SNACKS)
06.2015 - 04.2017
  • To handle 5 outlets report (claim & sales)
  • To handle warehouse stocks (Singapore and Johor Bahru)
  • To provide monthly salary and commission payslip
  • To deal with suppliers
  • Renewal of foreign worker permit & passport
  • Arrange daily routine for my boss
  • Purchase and prepare office and marketing, stationery and pantry supplies
  • Manage and responsible for the maintenance of office facilities and equipment
  • Coordinate company’s events management, team-building and marketing events on a regular basis
  • To carry out other ad-hoc duties or work as per required
  • Support overall administrative works in office to ensure smooth running of daily operation
  • Conduct employee on boarding and planning for training & development for outlets
  • In charge and update office / shop outlets insurance for fire, make sure business licenses are paid on time
  • Keeping the board informed on personnel and employee related policies, as needed, to preserve and facilitate company strategy
  • Ensuring compliance with employment law
  • Review the current recruitment process and documentation and making recommendations for improvement where applicable
  • Ensure complete of HR related documentation for all staff, including generating new records and forms
  • Identify further development and training needs for HQ and store staff
  • Co-ordinate monthly payroll including payroll processing and overtime calculation
  • To assist in managing employee database and preparing all HR letters, contract and memo
  • To handle employee and industrial related matters including staff grievances, disciplinary issues and domestic enquiries, and to provide counselling and coaching

HR Executive

TAION MECHANICAL & ELECTRICAL SOLUTIONS SDN BHD
07.2013 - 04.2015
  • To handle UBS Payroll SISTEM 9.5 administration, to ensure smooth and efficient operation
  • To provide monthly salary and commission payslip
  • Handle ISO 9001:2008
  • Renewal of foreign worker permit & passport
  • To update the HR policies, procedures and flow charts
  • Undertake tasks in performance management and KPI
  • Ensure that all PCB to Income tax, EPF and SOCSO are paid on time
  • Familiar in handling HRDF includes submit grant and claim grant
  • To handle mailbox related to work
  • In charge and update office insurance for fire, make sure business licenses are paid on time
  • To update and monitor leave records, medical claims, staff attendance and other expenses claims
  • Handle interview session
  • To organize welfare events within the budget provided
  • Prepare all HR letters such as appointment letter, confirmation letter and etc.
  • Provide full general administrative support to the group of companies
  • Manage the front desk administration jobs
  • Co-ordinate monthly payroll including payroll processing and overtime calculation.
  • Assist in general administration, clerical & reception duties or other activities assigned from time to time that are related to company business
  • To assist in managing employee database and preparing all HR letters, contract and memo
  • To handle employee and industrial related matters including staff grievances, disciplinary issues and domestic enquiries, and to provide counselling and coaching

Education

Sijl Pelajaran Malaysia (SPM) -

Skills

  • Management in HR

  • Management in operation

  • Management in sales

  • Management in marketing

  • Communication

  • Presentation

  • Microsoft Excel

  • Microsoft Word

  • Microsoft Office

  • Microsoft Power Point

  • Driving License D

  • Leadership Skills

  • Spoken skills: Malay

  • Spoken skills: English

  • Spoken skills: Mandarin

  • Spoken skills: Cantonese

Multitasking Abilities

Business leadership

Problem-solving aptitude

Business management

Operations management

Staff management

Personal Information

  • Age: 32
  • Notice Period: IMMEDIATELY

Interests

TRAVELLING

Timeline

DIRECTOR

TSL ASIA Sdn Bhd
01.2022 - 04.2025

Operation Manager

Tasty Porridge Sdn Bhd
04.2019 - 05.2022

Assistant HR Manager Cum Operation Assistant

STELLAR SIGNATURE SDN BHD (GO NOODLE HOUSE)
05.2017 - 03.2019

Assistant HR Manager

STSS CONCEPTS SDN BHD (SHIHLIN TAIWAN STREET SNACKS)
06.2015 - 04.2017

HR Executive

TAION MECHANICAL & ELECTRICAL SOLUTIONS SDN BHD
07.2013 - 04.2015

Sijl Pelajaran Malaysia (SPM) -

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Sam Mei ChyiMANAGER