Salina Binti Sulaiman

• Supervised customs clearance and operations team, ensuring compliance with Malaysian regulations and corporate policies.
• Streamlined workflows, reducing clearance turnaround time by 20-30% through process optimisation, enhancing overall operational efficiency.
• Implemented best practices and continuous improvement initiatives, enhancing team productivity by twenty to thirty percent.
• Negotiate contracts with logistics vendors, securing annual cost savings of 10-15% while ensuring quality standards were met.
• Coordinated cross-functional teams to ensure smooth project execution and on-time delivery of shipments.
• Optimized staff scheduling and resource allocation, achieving operational coverage during peak periods.
• Resolved customer disputes within SLA timelines, enhancing client relationships and service reliability.
• Conducted performance evaluations and provided feedback, fostering customs broker and local service provider (LSP) retention and supporting skill development.
• Built and maintained relationships with the Royal Malaysian Customs Department through quarterly courtesy visits.

• Managed customs compliance with Malaysian Customs Act and international regulations.
• Prepared and reviewed customs documentation via AEO system for accurate clearance.
• Determined Harmonised System tariff classifications, calculating applicable duties and taxes.
• Conducted audits of import/export documentation to ensure regulatory adherence.
• Coordinated logistics with freight forwarders and customs brokers to enhance clearance efficiency.
• Monitored shipment status, securing timely approvals from customs and government agencies.
• Implemented quality control measures, reducing errors and avoiding penalties.
• Developed standard operating procedures for customs operations to ensure compliance activities.

• Ensured compliance with local and international customs regulations, including HS code classification and Incoterms.
• Coordinated with customers and exporters to ensure timely and accurate order shipments.
• Resolved order and customs issues through strategic communication and negotiation.
• Facilitated communication among suppliers, carriers, and customers to efficiently address and resolve issues.
• Prepared shipping documents, including customs invoices, packing lists, bills of lading, and certificates of origin.
• Oversaw delivery scheduling and routing, maximizing vehicle utilization for timely arrivals.
• Negotiated contracts with suppliers and carriers to secure favorable terms and enhance reliability.
• Implemented cost-saving logistics strategies, achieving 15% reduction in transportation expenses annually.

• Maintained a clean, safe warehouse environment in compliance with health and safety regulations.
• Scheduled and tracked all inbound and outbound shipments to ensure timely deliveries.
• Coordinated with local service providers for goods picking, ensuring truck readiness, and conducting quality checks.
• Conducted regular stock checks and updated inventory management system for accuracy.
• Monitored third-party logistics stock counts, preparing detailed reports for management review to support informed decision-making.
• Collaborated with team members to streamline warehouse operations, contributing to improved workflow and resource utilisation.
• Participated in meetings to address queries and resolve operational issues within warehouse teams.
• Managed local transport bookings for goods delivery across Malaysia based on project requirements.

Supported 3G Swapped Project for Celcom and Maxis across Southern, Northern, and Eastern Malaysia regions, ensuring regional project alignment.

• Collaborated with project manager and director to identify critical long-lead items, establishing procurement schedules that facilitated timely project milestones.
• Delivered detailed progress reports to senior management and stakeholders, ensuring transparency for decision-making.
• Analyzed project specifications to develop comprehensive risk assessments.
• Produced deliverables on time according to customer specifications, clarifying requirements and proposing solutions.
• Built strong client relationships through regular updates and responsive communication, resulting in increased client satisfaction.
• Liaised with operations manager to coordinate project execution, minimizing operational disruptions.
• Conducted toolbox meetings with subcontractors prior to site installations.