Salharinn Samad

• Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Addressed and resolved strategy issues to support sales management and guide business direction.

• Reconciled cash and credit card transactions to maintain accurate records.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

• Attained $ in sales targets on monthly basis.
• Made average outbound and inbound calls per day.
• Implemented upselling techniques to increase revenue and move product.
• Cold and warm called clients in support of

numerous customer accounts to sell service &

product.

• Trained new staff members on company policies and procedures.
• Maintained stock levels of cups, lids, straws, and condiments throughout shift.
• Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
• Greeted and seated guests to provide friendly and welcoming experience.

• Set positive example for team members by providing high-quality, efficient service.
• Trained other employees in customer service, food safety, and performance requirements.
• Mentored junior employees to improve performance, food safety, and customer service.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.