Salbiah Seili Saini

My Current Job Scope :

Reporting to the General Manager, Duty Managers are responsible for ensuring that the hotel operates efficiently and effectively in the absence of the General Manager.

The scope of accountability includes security, customer service, minor maintenance, and upholding norms and standards of behavior throughout the hotel.

Primary Responsibilities:

Act on behalf of the hotel management in their absence.

Safeguard the financial interests of the company, and maintain a professional attitude while upholding the service standards of the hotel.

Responsible for the continued monitoring of all departments in the absence of their department head.

• Enhanced guest services through integration of advanced technology and systems.
• Maximized revenue growth by optimizing room rates for increased occupancy.
• Conducted thorough opening, closing, and shift changes to maintain daily operational standards.
• Managed guest complaints effectively, offering complimentary services when necessary.
• Established payment methods by verifying customer credit for accommodations.
• Trained new employees on effective client service techniques and company programs.
• Oversaw performance evaluations of front desk, housekeeping, and maintenance teams.
• Implemented hotel policies to streamline operations and improve service quality.

The current salary drawn is Ringgit Malaysia Eight Thousand only.

• Oversaw daily operations of front office, ensuring seamless guest experiences and efficient team performance.
• Analyzed daily occupancy and revenue reports to inform strategic decisions.
• Collaborated with various departments to facilitate smooth hotel operations and service delivery.
• Provided leadership and training to staff, promoting high standards of performance and customer service.
• Monitored inventory levels for front office supplies, placing orders as necessary.
• Resolved customer complaints swiftly while maintaining professionalism.
• Implemented quality control measures across front office activities to uphold standards.
• Updated industry knowledge through research and professional development courses.

Last drawn salary is Ringgit Malaysia three hundred thousand only.

• Managed check-ins and check-outs efficiently, ensuring smooth daily operations.
• Registered and assigned rooms to guests upon arrival, verifying identification.
• Answered multi-line phone system inquiries regarding room availability and amenities.
• Maintained accurate records of room status, reservations, and cancellations.
• Processed payments for guest accounts while ensuring accuracy in transactions.
• Conducted daily cash drawer audits to reconcile discrepancies promptly.
• Monitored security cameras in lobby areas to ensure guest safety.
• Provided exceptional customer service to enhance guest experiences.

Last drawn salary is Ringgit Malaysia Thousand Two Hundred only.

• Delivered exceptional customer service to enhance overall satisfaction.
• Maintained detailed records of customer interactions and inquiries.
• Communicated delivery schedules and changes effectively to customers.
• Coordinated with dispatch and team members via radio and phone for updates.
• Assisted with loading and unloading cargo from trucks and containers.
• Collaborated with warehouse staff to ensure timely dispatch of packages.
• Participated in training sessions to refine delivery methods and safety practices.
• Uploaded delivery information into company database using mobile devices.
• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
• Engaged actively with callers, confirming or clarifying information and diffusing anger.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

The last drawn salary is Ringgit Malaysia nine hundred only.

• Executed cashier duties, including scanning items and processing payments.
• Accepted cash, check, and credit card payments with accuracy.
• Created product displays to enhance customer engagement.
• Recommended merchandise based on customer preferences and needs.
• Maintained cleanliness of shelves, counters, and tables for organized store environment.
• Complied with company policies regarding safety, security, and attendance.
• Educated customers on product features and proper usage, leading to increased sales.
• Processed special orders for out-of-stock items as required.

The last drawn salary is Ringgit Malaysia seven hundred and fifty only.