Summary
Overview
Work History
Education
Skills
Technical Profile
References
Timeline
Generic

SALANI BALASAMY

Team Leader-Purchasing And Quotation
Petaling Jaya

Summary

Natural Leader with outgoing interpersonal skills and objective-oriented. Passionate in technology evolution particularly around Software as a Service Platform, Data and Voice Services.

Overview

11
11
years of professional experience

Work History

Team Leader - Project Management

INFOSYS (MALAYSIA) SDN.BHD.
7 2016 - Current
  • Managed budgets and allocated resources effectively, reducing costs while maintaining high-quality deliverables.
  • Enhanced customer satisfaction by prioritizing open communication and providing regular updates on progress and milestones achieved.
  • Exceeded client expectations consistently by delivering exceptional results through strong leadership, efficient processes, and clear communication.
  • Implemented risk management strategies to mitigate potential issues and maintain project timelines.
  • Collaborated with other department leaders to ensure consistency in approach across all projects within the organization.
  • Established clear communication channels among team members, facilitating seamless collaboration throughout the project lifecycle.
  • Delivered successful projects by leading cross-functional teams and effectively managing resources.

ACTING TEAM LEADER - ROAMING SERVICE

MAXIS MOBILE SERVICES SDN BHD
04.2013 - 11.2015
  • Evaluates calls to ensure associates are demonstrating the established call fundamentals and that client's needs are met or exceeded
  • Observes and evaluates associate/client telephone interactions and corresponding system activity to ensure consistent quality service is delivered on all calls and that information communicated is accurate
  • Identifies individual development opportunities and strategizes with managers to ensure a consistent coaching message is delivered to associates
  • Provides specific verbal/written feedback to associates and their managers and makes recommendations for associate specific development plans
  • Collaborates with management & other coaches to calibrate and shape the definition of quality and the support, adherence and consistent evolution of the coaching model.

Education

Diploma in Paramedic Science -

Asean Metropolitan Univeristy, MUCH Hulu Langat Campus

Major in Medical Assistant - undefined

Sijil Pelajaran Malaysia (SPM), SMK Setia Wangsa, Pahang

Skills

  • Scope Management
  • Project Scheduling
  • Meeting facilitation
  • Task Delegation

Technical Profile

  • Service Now
  • Citrix VDI
  • Google Workspace
  • Microsoft Office 365 Cloud Services
  • Technical self development

References

Thivagar, Operation Manager, Service Desk, Infosys (Malaysia) Sdn. Bhd., Plaza 33, Level 16, Tower A, Jalan Kemajuan, Petaling Jaya, Selangor, +6012-2798734

Reshvin Kaur,Team Leader,SRG Asia Pacific,0162512934

Timeline

ACTING TEAM LEADER - ROAMING SERVICE

MAXIS MOBILE SERVICES SDN BHD
04.2013 - 11.2015

Team Leader - Project Management

INFOSYS (MALAYSIA) SDN.BHD.
7 2016 - Current

Diploma in Paramedic Science -

Asean Metropolitan Univeristy, MUCH Hulu Langat Campus

Major in Medical Assistant - undefined

Sijil Pelajaran Malaysia (SPM), SMK Setia Wangsa, Pahang

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