Sakthi Manickam
HOTELIER
SUNGAI PELEK
Summary
Experienced in supervisor, guest service/hostess, barista captain, and kitchen assistant roles. I am excited to submit my application. Engaging personality and flexible approach to anticipate customer needs and create enjoyable dining experiences. Available for interview at 014-3251826 or +6590893491. Highly adaptable professional eager to apply skills and qualifications to any suitable position. Dependable and dedicated, committed to excelling in the job. Thank you for your time and consideration. I am eagerly awaiting your response.
Overview
17
17
years of professional experience
10
10
years of post-secondary education
Work History
Guest Service Officer
INTERCONTINENTAL HOTEL
SINGAPORE
03.2023 - Current
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
FLOOR SUPERVISOR
EST 1819
09.2021 - 01.2023
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
BARISTA, GUEST SERVICE OFFICER
STUDIO M HOTEL
SINGAPORE
06.2017 - 03.2019
- I listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
WAITRESS
VESPETTA GASTRO AND BAR
SINGAPORE
01.2017 - 06.2017
- Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
Recovery Officer
P&A Smart solution
Kuala Lumpur, Kuala Lumpur
01.2011 - 01.2016
- Implemented innovative recovery strategies that increased the success rate of collections while maintaining a positive customer experience.
- Negotiated settlements with debtors that resulted in mutually beneficial arrangements while protecting company interests.
Telemarketing
ASTRO
Petaling Jaya, Selangor
01.2008 - 01.2010
- Served as a mentor for new hires within the telemarketing department by sharing best practices that contributed to their quick integration into the team.
PART TIME WAITRESS
Hotel Royal Bintang Seremban
1 2007 - 1 2008
Education
DIPLOMA - Diploma In Management
University Teknologi Malaysia
Online 06.2024 - 09.2025
FORM 5 -
Sekolah Menengah Kebangsaan PERIMBUN
Kajang, 10 01.2005 - 04.2006
Penilaian Menengah Rendah (PMR) -
Sekolah Menengah Kebangsaan Seremban (2)
SEREMBAN 2 01.2002 - 04.2004
Ujian Pencapaian Sekolah Rendah (UPSR) -
Sekolah Kebangsaan Methodist (ACS)
SEREMBAN 01.1996 - 04.2001
Skills
Fluent in English, Malay (Spoken and written) Tamil (Spoken)
Best staff of month awards (STUDIO M HOTEL)
Nominee of best staff of month (STUDIO M HOTEL)
Assisted in training and coaching new staff for improving performance
Able to work independently and as part of team
Particularly strict in punctuality and accomplish task on time
Creative, innovative and able to handle conflict and problems
Fast learner, resourceful and high work ethics
Friendly, honest and trustworthy
Tolerance: Stress tolerance
Strong communication skills
Tolerant and flexible to different situations
Customer Service
Retail Management
Handphone
+6590893491/+60143251826
Nric
891231-05-5140
Personal Information
- Age: 34
- Ethnicity: Indian
- Date of Birth: 12/31/89
- Gender: Female
- Nationality: Malaysian
- Marital Status: Married
- Religion: Hindu
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeImportant To Me
Work-life balanceFlexible work hoursPaid sick leaveCompany CultureLanguages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Interests
Painting
Timeline
DIPLOMA - Diploma In Management
University Teknologi Malaysia
06.2024 - 09.2025
Guest Service Officer
INTERCONTINENTAL HOTEL
03.2023 - Current
FLOOR SUPERVISOR
EST 1819
09.2021 - 01.2023
BARISTA, GUEST SERVICE OFFICER
STUDIO M HOTEL
06.2017 - 03.2019
WAITRESS
VESPETTA GASTRO AND BAR
01.2017 - 06.2017
Recovery Officer
P&A Smart solution
01.2011 - 01.2016
Telemarketing
ASTRO
01.2008 - 01.2010
FORM 5 -
Sekolah Menengah Kebangsaan PERIMBUN
01.2005 - 04.2006
Penilaian Menengah Rendah (PMR) -
Sekolah Menengah Kebangsaan Seremban (2)
01.2002 - 04.2004
Ujian Pencapaian Sekolah Rendah (UPSR) -
Sekolah Kebangsaan Methodist (ACS)
01.1996 - 04.2001
PART TIME WAITRESS
Hotel Royal Bintang Seremban
1 2007 - 1 2008