Summary
Overview
Work History
Education
Skills
Training Courses Attended
References
Additional Information
Timeline
Generic
Sakthi Balan Subramaniam

Sakthi Balan Subramaniam

Operation Manager
Kuala Lumpur

Summary

I am bringing with me over 26 years of hotel experience, particularly in the areas of Hotel Operations and Food & Beverage. Like to work independently in challenging environments with highly motivated and results orientated attitude. Showcasing strong leadership and handles most of the task hands-on. Firm believer of team work and working collaboratively to bring the best of the team members to achieve organization’s goal to provide a fair return on Owners investment. Building a profitable business is keeping the operations simple, satisfy customer needs and keep staffs motivated and happy at all times. I am 45 years of age, married with three children. During free time, I love to go travelling and hiking. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

20
20
years of professional experience

Work History

Operation Manager

Glenmarie Hotel and Golf Resort ( Formally known as Holiday Inn Glenmarie )
09.2021 - Current

KEY RESPONSIBILITIES

  • Supervising the operation of the hotel maximum efficient to achieve to the highest volume of sales and profit goals as outlined in the budget planning.
  • Ensures operational efficiency of hotel operating departments - Room Division, Food & Beverage, Kitchen, Engineering and Security.
  • Manage of operating and labour cost effectively.
  • Ensures guests satisfaction.
  • Develops staff competency.
  • Prepare annual budget.

· Develop long term and short term strategies for achieving departmental revenues.

· Developed and implemented cost-saving initiatives, reducing operational expenses..

· Implemented strategies to improve guest satisfaction scores.


MAJOR ACHIEVEMENTS

· Rebranding in charge from Holiday Inn Glenmarie to Glenmarie Hotel and Golf Resort

· HALAL Certification compliance

· Star Rating for Hotel 5* compliance

· Handing Fully renovation Project for whole hotel.

Director of Food & Beverage

Holiday Inn Glenmarie
09.2020 - 09.2021
  • Monitors day-to-day operation of all Food & Beverage outlets – Coffee House, Lobby Lounge, Golf Club Cafe, Japanese Restaurant and Banqueting
  • Work closely with Sales & Marketing Department to fill up banqueting spaces to enhance the revenues
  • Ensures operating standards and guest experiences
  • Prepares yearly budget report of Food and Beverage Department
  • Prepares monthly Profit & Loss reports
  • Develops and implements marketing plan of Food and Beverage
  • Conducts competitive analysis to determine competitive position
  • Conducts market survey to determine pricing
  • Plans adequate staffing to meet operation needs
  • Develops training plan to train staff to attain competency level
  • Conducts weekly revenue meeting of Food and Beverage Department.

Hotel Manager

Medilux Oils & Fats Sdn Bhd / Hotel Maarof, Boutique Hotel
07.2019 - 01.2020
  • Act as Project Director; oversee the construction of the Hotel and Cafe
  • Provide pre-opening technical support in all areas of the hotel operations
  • Provide pre-opening guidance; strategies on hotel operations in areas of concept, positioning, target market, pricing strategy, organisational development of human capital
  • Provide post-opening support to trouble shoot the various challenges encountered by the Hotel.

Director of Operations

Grand Seasons Hotel, Kuala Lumpur – 4 Star
09.2009 - 02.2019
  • Supervising the operation of the hotel maximum efficient to achieve to the highest volume of sales and profit goals as outlined in the budget planning
  • Ensures operational efficiency of hotel operating departments - Room Division, Food & Beverage, Kitchen, Engineering and Security
  • Manage of operating and labour cost effectively
  • Ensures guests satisfaction
  • Develops staff competency
  • Prepare annual budget
  • Developed and implemented cost-saving initiatives, reducing operational expenses
  • Implemented strategies to improve guest satisfaction scores.

Food and Beverage Manager

The Legend Hotel, Kuala Lumpur – 5 Star
03.2004 - 09.2009
  • Monitors day-to-day operation of all Food & Beverage outlets
  • Work closely with Sales & Marketing Department to fill up banqueting spaces to enhance the revenues
  • Ensures operating standards and guest experiences
  • Prepares yearly budget report of Food and Beverage Department
  • Prepares monthly Profit & Loss reports
  • Develops and implements marketing plan of Food and Beverage
  • Conducts competitive analysis to determine competitive position
  • Conducts market survey to determine pricing
  • Plans adequate staffing to meet operation needs
  • Develops training plan to train staff to attain competency level
  • Conducts weekly revenue meeting of Food and Beverage Department.

Education

Executive Master In Business Management -

AEU University

Certificate in Hotel & Catering Mgmt - undefined

NRA, USA

SPM - undefined

Darul Ridzuan Secondary School, Taiping, Perak

Skills

undefined

Training Courses Attended

  • Restaurant Management
  • Barista
  • Up Selling
  • Grooming
  • Train The Trainer
  • OSHA Training
  • KPI, Balance Score Card
  • Beyond The Customer
  • Effective Business Writing
  • Service Recovery Using Six Sigma
  • Communication Skills
  • Management Refresher Course

References

  • Mr. Prabakaran, CEO, Partners Hotel Group
  • Mr. Jasbir Singh, Owner, Sunjoy9 Hotel Mid Valley
  • Mr. Woon Onn, Company Director, Prominview Sdn Bhd

Additional Information

REFERENCES

Mr. Prabakaran CEO, Partners Hotel Group

Mr. Jasbir Singh Owner, Sunjoy9 Hotel Mid Valley

Mr. Woon Onn Company Director, Prominview Sdn Bhd

Timeline

Operation Manager

Glenmarie Hotel and Golf Resort ( Formally known as Holiday Inn Glenmarie )
09.2021 - Current

Director of Food & Beverage

Holiday Inn Glenmarie
09.2020 - 09.2021

Hotel Manager

Medilux Oils & Fats Sdn Bhd / Hotel Maarof, Boutique Hotel
07.2019 - 01.2020

Director of Operations

Grand Seasons Hotel, Kuala Lumpur – 4 Star
09.2009 - 02.2019

Food and Beverage Manager

The Legend Hotel, Kuala Lumpur – 5 Star
03.2004 - 09.2009

Executive Master In Business Management -

AEU University

Certificate in Hotel & Catering Mgmt - undefined

NRA, USA

SPM - undefined

Darul Ridzuan Secondary School, Taiping, Perak
Sakthi Balan SubramaniamOperation Manager