Microsoft word,Microsoft X-cel,Internet Browsing,Email
SAJJAT HOSSAIN NOMAN
Cheras,10
Summary
Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Dedicated Transportation Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Trained in security scanning and identification measures.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Housekeeper
Oakwood Hotel & Residence Kuala Lumpur
03.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Operated electronic backpack vacuums and floor sweepers.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Customer Service Officer
QATAR AIRWAYS
01.2022 - 02.2023
- Provided primary customer support to internal and external customers.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Promoted company brand and unique offerings through personalized customer service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
Aviation Security Officer
US BANGLA AIRLINES LTD
10.2020 - 12.2021
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Monitored security checkpoints for compliance with applicable security protocols.
- Conducted regular patrols of key areas to spot and control security concerns.
Education
No Degree - Buisness Studies
HAREZ ALI HIGH SCHOOL
Talotia,Pubail,Gazipur,Dhaka,Bangladesh 02.2015 - 03.2018
No Degree -
HAREZ ALI HIGH SCHOOL
Talotia,Pubail,Gazipur,Dhaka,Bangladesh 04.2001 -
Skills
Laundry Management
undefinedSoftware
Timeline
Housekeeper
Oakwood Hotel & Residence Kuala Lumpur
03.2023 - Current
Customer Service Officer
QATAR AIRWAYS
01.2022 - 02.2023
Aviation Security Officer
US BANGLA AIRLINES LTD
10.2020 - 12.2021
No Degree - Buisness Studies
HAREZ ALI HIGH SCHOOL
02.2015 - 03.2018
No Degree -
HAREZ ALI HIGH SCHOOL
04.2001 -
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