MUHAMMAD AFIQ AIMAN BIN ISMAIL
Supervisor
Gombak, Selangor
Summary
Dynamic Restaurant Supervisor with proven expertise at The De.Wan 1958 by Chef Wan, skilled in staff management and conflict resolution. Enhanced customer satisfaction through effective training and supervision, leading to improved service quality. Adept at optimizing operations and maintaining inventory control, ensuring seamless dining experiences and fostering team motivation.
Overview
9
9
years of professional experience
Work History
Restaurant Supervisor
The De.Wan 1958 by Chef Wan
07.2023 - 03.2025
- Scheduling and Supervision: Create and manage staff schedules to ensure adequate coverage during operating hours. Supervise the performance of restaurant staff, providing guidance and support as needed.
- Training and Development: Conduct training sessions for new hires and ongoing training for existing staff to maintain high service standards and compliance with health and safety regulations.
- Ensuring Satisfaction: Monitor the dining experience to ensure customer satisfaction, addressing any issues or complaints promptly and professionally.
- Quality Control: Oversee food preparation and presentation to ensure consistency and adherence to the restaurant's quality standards.
- Daily Operations Oversight: Manage the day-to-day operations of the restaurant, ensuring that all tasks are completed efficiently and effectively.
- Inventory Control: Monitor inventory levels of food, beverages, and supplies, placing orders as necessary to prevent shortages and minimize waste.
- Cost Management: Assist in managing the restaurant's budget by controlling expenses, optimizing resource utilization, and identifying opportunities to reduce operational costs.
- Record Keeping: Maintain accurate records of daily operations, including sales reports, staff attendance, and inventory logs.
- Reporting: Prepare and submit reports to upper management regarding the restaurant's performance, staff issues, and other relevant matters.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
Restaurant Team Leader
Blackbixon Cafe & Restaurant
07.2022 - 06.2023
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Coordinated catering events, working closely with clients to meet their specific needs while delivering excellent service within budget constraints.
- Streamlined operations for increased efficiency by implementing new scheduling and inventory management systems.
- Mentored new hires during onboarding process, ensuring smooth integration into the team while maintaining high standards of service quality.
- Contributed to increased revenue generation through upselling techniques and suggestive selling of specials or add-ons during order-taking process.
- Maintained a clean and organized restaurant environment, leading to consistently high scores in health department inspections.
- Handled customer complaints professionally, taking swift corrective action to resolve issues while preserving brand reputation.
- Collaborated with management to develop strategies for improving overall restaurant performance and profitability.
- Performed routine equipment maintenance checks as per manufacturer guidelines, minimizing downtime due to malfunctions or breakdowns.
- Managed daily financial transactions, including cash handling, balancing registers, and preparing deposits to ensure accuracy and accountability.
- Worked collaboratively with kitchen staff to maintain consistent food quality standards across all menu items.
- Oversaw staff scheduling to ensure adequate coverage during peak hours without exceeding labor cost targets.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Cultivated warm relationships with regular customers.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
Restaurant Captain
The Pickers Lounge
11.2021 - 05.2022
- Supervising Service Staff: Manage and coordinate the activities of servers, ensuring efficient and high-quality service.
- Training and Development: Provide training to new and existing staff on service standards, menu knowledge, and customer interaction to maintain consistency and excellence.
- Guest Relations: Greet guests upon arrival, manage reservations, and assign tables to ensure a welcoming atmosphere.
- Order Coordination: Oversee the accurate recording and timely delivery of orders, communicating effectively with both the kitchen and service staff to meet guest expectations.
- Handling Complaints: Address and resolve customer complaints promptly and professionally, striving to enhance guest satisfaction.
- Monitoring Dining Areas: Observe seating availability, service flow, and the overall well-being of guests to ensure a seamless dining experience.
- Record Keeping: Maintain accurate records of sales, guest feedback, and any issues related to personnel or equipment, reporting to superiors as necessary.
- Inventory Management: Monitor and manage inventory levels of dining room supplies, coordinating with the relevant departments to ensure availability.
Service Crew Member
De Wan 1958 by Chef Wan
09.2020 - 11.2021
- Greeting and Seating: Welcome customers warmly, escort them to their tables, and present menus.
- Order Taking: Accurately record customer orders, provide menu recommendations, and answer any inquiries.
- Serving Food and Beverages: Deliver orders promptly and ensure that customers have all necessary utensils and condiments.
- Processing Payments: Manage transactions efficiently, handle various payment methods, and provide accurate change.
- Assisting in Food Prep: Help kitchen staff with basic food preparation tasks as needed.
- Table Clearing: Promptly clear and reset tables after customers depart.
- Stock Monitoring: Keep track of inventory levels for items like condiments, utensils, and napkins.
- Reporting Issues: Notify management of any equipment malfunctions or safety hazards.
Front Desk Agent
RozMoney Changer
03.2018 - 09.2020
- Greeting and Assisting Clients: Welcome customers warmly, address their inquiries, and guide them through the currency exchange process.
- Providing Information: Offer clear explanations about exchange rates, fees, and available services to help customers make informed decisions.
- Conducting Currency Exchanges: Accurately process transactions involving the exchange of various currencies, ensuring precision in calculations and adherence to current exchange rates.
- Handling Payments: Manage cash, credit card transactions, and other forms of payment securely and efficiently.
- Issuing Receipts: Provide customers with receipts for all transactions, maintaining transparency and trust.
- Adhering to Policies: Follow company policies and procedures, including health and safety guidelines, to maintain a secure working environment.
- Maintain accurate records of transactions, balances, and other relevant data for auditing and reporting purposes.
- Branch Upkeep: Assist in opening and closing the branch, performing tasks like organizing the workspace and securing the premises.
Service Assistant
PNB Perdana Hotel Suites on the Park
04.2016 - 03.2018
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Maintained accurate records of service requests, allowing for better tracking and resolution of issues.
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
- Improved customer satisfaction by providing timely and efficient service assistance.
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Delivered entrees and platters of food to patrons in support of wait staff.
- Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Education
Diploma - Hotel Management
Universiti Teknologi Mara
Dungun, Terengganu, Malaysia 04.2001 -
Skills
Staff management
Employee motivation
Staff supervision
Customer service
Conflict resolution
Guest relations
Staff scheduling
Task delegation
Computer skills
Timeline
Restaurant Supervisor
The De.Wan 1958 by Chef Wan
07.2023 - 03.2025
Restaurant Team Leader
Blackbixon Cafe & Restaurant
07.2022 - 06.2023
Restaurant Captain
The Pickers Lounge
11.2021 - 05.2022
Service Crew Member
De Wan 1958 by Chef Wan
09.2020 - 11.2021
Front Desk Agent
RozMoney Changer
03.2018 - 09.2020
Service Assistant
PNB Perdana Hotel Suites on the Park
04.2016 - 03.2018
Diploma - Hotel Management
Universiti Teknologi Mara
04.2001 -
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