Shane Roy

Work History

Alpha Bash

06.2019 - Current

Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
Promoted a safe environment at events through strict adherence to safety protocols and regulations.
Assisted in organizing successful events by collaborating with vendors and suppliers.
Performed event coordination for larger parties and gatherings.
Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
Directed team to set up and keep banquet space clean and presentable for guests.
Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution.
Greeted guests and welcomed patrons in support of company service policy.
Directed guests to correct seating areas, providing seamless movie-going experience.

TGI Fridays

07.2017 - 10.2018

Kept bar presentable and well-stocked to meet customer needs.
Served high customer volumes during special events, nights, and weekends.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Starbucks

03.2014 - 12.2016

Cleaned counters, machines, utensils, and seating areas daily.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Operated espresso machines and commercial coffee brewers to create beverages.
Controlled line and crowd with quick, efficient service.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.