Building Climbing
Shane Roy
Event Assistant
Kuala Lumpur,KUALA LUMPUR WP
Summary
Dynamic event professional with a proven track record at Alpha Bash, excelling in event setup and guest relations. Skilled in crowd control and time management, I consistently ensured seamless transitions and high customer satisfaction. My strong organizational abilities and effective communication fostered successful events, enhancing overall attendee experiences.
Overview
11
11
years of professional experience
Work History
Event Assistant
Alpha Bash
Bangsar South Kuala Lumpur
06.2019 - Current
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Promoted a safe environment at events through strict adherence to safety protocols and regulations.
- Assisted in organizing successful events by collaborating with vendors and suppliers.
- Performed event coordination for larger parties and gatherings.
- Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
- Directed team to set up and keep banquet space clean and presentable for guests.
- Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution.
- Greeted guests and welcomed patrons in support of company service policy.
- Directed guests to correct seating areas, providing seamless movie-going experience.
Bartender
TGI Fridays
Sunway Pyramid
07.2017 - 10.2018
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Barista
Starbucks
Mid Valley Kuala Lumpur
03.2014 - 12.2016
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Degree - Hospitality And Tourism Management
Skills
Registration management
Strong organization
Venue selection
Guest relations
Venue management
Event setup
Attendee registration
Loading and unloading
Crowd control
Excellent communication
Decision-making
Time management abilities
Interests
Photography
Explorer
Timeline
Event Assistant - Alpha Bash
06.2019 - Current
Bartender - TGI Fridays
07.2017 - 10.2018
Barista - Starbucks
03.2014 - 12.2016
Taylor's University - Degree , Hospitality And Tourism Management