Sajays Manoharan

Executive Management (Contract Role, Jul 2024 – Oct 2024)

Coordinated academic operations and student support services for local and international learners.

Ensured compliance with institutional and governmental education standards and policies.

Acted as a liaison between departments to streamline course scheduling and training logistics.

Managed onboarding processes and resolved student-related issues professionally.

• Managed end-to-end logistics for high-value clinical trial shipments across APAC, the US, and EU markets.

Delivered specialized support for top-tier healthcare clients including Pfizer, LabCorp, Thermo Fisher, and Danaher.

Coordinated with FedEx operations, customs, brokers, and Importers of Record to ensure regulatory compliance and timely deliveries.

Handled both controllable and uncontrollable shipment scenarios (e.g., delays, weather, customs issues) with proactive resolution strategies.

Prepared detailed performance reports using Excel (VLOOKUP, PivotTables) to track KPIs and provide insights to leadership.

Promoted to Senior role in recognition of exceptional service delivery, problem-solving skills, and customer loyalty management.

Customer Service Officer – Don Don Donki Project (Jan 2022 – Apr 2022)

Oversaw daily order coordination for 12 Don Don Donki retail outlets, covering dry, chilled, and frozen goods.

Communicated with warehouse teams, third-party vendors, and store managers to ensure timely and accurate deliveries.

Generated daily delivery summaries and managed inventory tracking.

Resolved order discrepancies quickly to maintain supply chain consistency.

Assisted in loading/unloading, packing, and preparing outbound shipments.

Performed inventory checks and updated stock movement records.

Collaborated with warehouse supervisors to meet operational timelines and delivery targets.

Supported inbound processes and ensured all shipments were accurately processed.

Operated specialized machinery in Singapore’s only enamel paint manufacturing plant.

Ensured consistent quality control throughout production processes.

Followed strict safety and environmental protocols.

Assisted maintenance team with equipment inspections and reporting.