SAIFUL ADILIN KHAIRUDDIN
Customer Service/Content Moderation
Seri Kembangan
Summary
Accomplished moderator with a proven track record of ensuring the safety and integrity of online platforms, fostering a secure environment for users of all ages. Vigilant oversight empowers the community to engage confidently, free from harmful content, with no incidents occurring under watch. A steadfast commitment to creating safe online spaces drives a relentless pursuit of upholding the highest standards in digital safety and user protection. Passionate about promoting a positive online experience, consistently prioritizing the well-being of every community member.
Overview
11
11
years of professional experience
Work History
Content Moderator for Short video and photo
Bytedance/TikTok
06.2022 - 09.2025
- Screened and filtered a high volume of short videos and photos daily, ensuring compliance with content safety standards for the Pakistan market.
- Managed content moderation tasks efficiently, handling between 1,000 to 2,000 videos and photos each day.
- Consistently met or exceeded key performance indicators (KPIs) related to content moderation speed and accuracy.
- Maintained a keen eye for detail to identify and remove inappropriate or harmful content, contributing to a safe online environment.
- Adapted quickly to evolving content guidelines and policies to maintain the integrity of the platform.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
RedONE Customer Service Professional / Quality Assurance / Customer Service Professional corporate, partner and Social media
RedContact
03.2016 - 04.2022
- Managed inbound customer service calls, ensuring high-quality support and customer satisfaction.
- Handled live chat interactions with professionalism, addressing customer inquiries, and resolving issues efficiently.
- Monitored social media platforms to respond to customer concerns, and maintain positive engagement.
- Processed email correspondence with customers, providing detailed information and assistance.
- Oversaw termination requests, ensuring a smooth and compliant customer offboarding process.
- Coordinated port-out requests, facilitating customer transitions with accuracy and care.
- Conducted regular quality assurance checks to uphold service standards, and improve customer experience.
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
Customer Service Professional
Kelly (Vads)
01.2015 - 06.2015
- Handle inbound call from customer and redone partner for any inquiry and request.
Education
Bachelor - Sport Science
Universiti Teknologi MARA
Shah Alam, Selangor01.2014
Diploma - Sport Science and Recreational
Universiti Teknologi MARA
Arau, Perlis01.2012
SPM -
Sekolah Menengah Kebangsaan Sri Indah
Selangor 04.2001 -
Skills
- Fluent in Bahasa Melayu
- Proficient in English
- Proficient in Word
- Proficient in Excel
- Proficient in PowerPoint
- Effective communicator
- Active listening skills
- Strong empathy skills
- Typing speed: proficient
- Internet research proficiency
- Patience and tolerance
- Cultural awareness
- Multitasking Abilities
- Customer service
References
Hadi, Rawian, Redone HQ, 01111715917
Marc Francis Ycaro
Bytedance, +60 178485763
marcfrancis.ycaro@gmail.com
EXPECTED SALARY
RM4500 and negotiable.
Timeline
Content Moderator for Short video and photo
Bytedance/TikTok
06.2022 - 09.2025
RedONE Customer Service Professional / Quality Assurance / Customer Service Professional corporate, partner and Social media
RedContact
03.2016 - 04.2022
Customer Service Professional
Kelly (Vads)
01.2015 - 06.2015
SPM -
Sekolah Menengah Kebangsaan Sri Indah
04.2001 -
Diploma - Sport Science and Recreational
Universiti Teknologi MARA
Bachelor - Sport Science
Universiti Teknologi MARA
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