Hi, I’m
Saiful Raizi Bin Mat Rani
Service
Petaling Jaya
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
years of professional experience
5
years of post-secondary education
1
Language
Work History
Securiforce Currency Management Sdn. Bhd.
ATM Technician
06.2023 - 11.2024
Job overview
- On-site traveling: attend to ATM or CDM machines to troubleshoot when having issues; make sure the machine is back online in good condition before leaving the site.
- Do replenish activity and collection with the following client schedule.
Telecontinent Sdn. Bhd.
Customer Management Executive
10.2021 - 05.2022
Job overview
- Troubleshoot and guide customers according to the solution process and knowledge base to solve incidents and service requests.
- Transform tickets created by email or fax into the ticket system.
- Follow up on processing status (e.g., engineer time of arrival).
- Identified and escalated priority issues per client specifications.
- Displayed courtesy and strong interpersonal skills in all customer interactions.
One World Hotel
Guest Relations Officer
05.2018 - 03.2020
Job overview
- Responsible for the satisfaction of Club Lounge guests throughout their stay at the hotel by ensuring that inquiries receive responses, and advice and information are delivered when requested.
- Deliver the highest quality and brand service standards to consistently meet and exceed guest and VIP expectations.
The Royale Chulan Damansara
Guest Service Assistant
02.2016 - 04.2018
Job overview
- Represents the hotel to the guest throughout all stages of the guest's stay.
- Determine a guest's reservation status and identify how long the guest will stay.
- Assist the guests in completing registration cards and then assign rooms, accommodating special requests whenever possible.
- Verifies the guest's method of payment and follows established credit-checking procedures.
- Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.
Astro Measat Broadcast Network System Sdn Bhd
Commercial Sales Specialist
12.2012 - 12.2015
Job overview
- Achieve sales targets by providing quality sales, assisting customer accounts switching from residential accounts to commercial accounts, and checking customer accounts whether under commercial accounts or residential accounts in commercial areas like offices, hotels, hospitals, lifestyle areas, and restaurants.
Education
Kolej Teknologi YPC iT-WebCheras, KL
Bachelor Degree from Bsc (Hons) E-Business Technology and Management
01.2009 - 01.2012
University Overview
GPA: Class II Division II
Kolej Teknologi YPC iT-WebCheras, KL
Foundation from Foundation in Business and Information Technology
01.2008 - 01.2009
University Overview
GPA: 2.64
Sekolah Menengah Kebangsaan Bandar Utama Damansara (4)Bandar Utama, Damansara
Sijil Pelajaran Malaysia from Business and Tassawur Islam
01.2006 - 01.2007
Skills
Nric Number
900625055129
Personal Information
- Age: 35
- Date of Birth: 06/25/90
- Gender: Male
- Nationality: Malaysian
- Driving License: B2, D, GDL
- Marital Status: Married
- Religion: Islam
Timeline
ATM Technician
Securiforce Currency Management Sdn. Bhd.
06.2023 - 11.2024
Customer Management Executive
Telecontinent Sdn. Bhd.
10.2021 - 05.2022
Guest Relations Officer
One World Hotel
05.2018 - 03.2020
Guest Service Assistant
The Royale Chulan Damansara
02.2016 - 04.2018
Commercial Sales Specialist
Astro Measat Broadcast Network System Sdn Bhd
12.2012 - 12.2015
Kolej Teknologi YPC iT-Web
Bachelor Degree from Bsc (Hons) E-Business Technology and Management
01.2009 - 01.2012
Kolej Teknologi YPC iT-Web
Foundation from Foundation in Business and Information Technology
01.2008 - 01.2009
Sekolah Menengah Kebangsaan Bandar Utama Damansara (4)
Sijil Pelajaran Malaysia from Business and Tassawur Islam
01.2006 - 01.2007
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