SAIFUL ARIEFF BIN AHMAD RIDAUDDIN
IT Support, Networking And Server Management
Simpang Renggam
Summary
Offering solid foundation in technical support and genuine eagerness to learn and grow within IT field. Brings basic understanding of networking concepts and system maintenance, coupled with hands-on skills in troubleshooting and customer service. Ready to use and develop these skills in IT Support Engineer role. Experienced with diagnosing and resolving hardware and software issues promptly and effectively. Utilizes advanced technical knowledge to ensure seamless operations and minimize downtime. Strong understanding of network configurations and cybersecurity protocols. Professional IT Support Engineer with robust background in providing technical assistance and resolving hardware and software issues. Skilled in network troubleshooting, system maintenance, and customer service, ensuring seamless IT operations. Strong focus on teamwork and adaptability, consistently meeting and exceeding performance targets. Reliable and flexible, aligning with evolving organizational needs and priorities.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
IT Support Engineer
Silverlake Axis Sdn Bhd
Kuala Lumpur, Kuala Lumpur
08.2024 - 01.2025
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
- Managed high levels of call flow and responded to technical support needs.
- Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
- Used ticketing systems to manage and process support actions and requests.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Tested new software and hardware prior to deployment.
- Monitored system performance to identify potential issues.
- Generated reports to track performance and analyze trends.
- Developed and implemented preventive maintenance procedures.
IT Internship
Electronics World Sdn Bhd
Iskandar Puteri, Johor
08.2021 - 01.2022
- Maintained laptop and pc for sales to the customer, checking the parts before deliver to customers
- Involved in making improvement to the efficiency of the product, which is make a server link to install windows when laptops and pc ready to sales
- Take responsibility for the customer laptops to check if there are any problems and repair
- Making repair laptop over 20 laptop a day for reach the KPI
- Analyzed problems and worked with teams to develop solutions.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor of Information Technology - Honours
Universiti Tun Hussein Onn Malaysia (UTHM)
Parit Raja, Johor 03.2022 - Current
Diploma in Information Technology - undefined
Universiti Tun Hussein Onn Malaysia (UTHM)
Pagoh, Johor 06.2019 - 01.2022
Skills
HTML
undefinedTimeline
IT Support Engineer
Silverlake Axis Sdn Bhd
08.2024 - 01.2025
Bachelor of Information Technology - Honours
Universiti Tun Hussein Onn Malaysia (UTHM)
03.2022 - Current
IT Internship
Electronics World Sdn Bhd
08.2021 - 01.2022
Diploma in Information Technology - undefined
Universiti Tun Hussein Onn Malaysia (UTHM)
06.2019 - 01.2022
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