SAIFIRUZ SURI

• Single point of accountability for end-to-end management of Contractors engaged by ExxonMobil MY Upstream
• Govern and manage the end-to-end process of manpower requests, onboarding, pre & post-mobilization to ensure contract compliance via Beeline CTrax (Enterprise) and Beeline Professional
• Provide administrative support to the team to ensure strict governance and compliance are practiced by relevant stakeholders throughout ExxonMobil MY Upstream
• Work closely with the Procurement team to ensure hiring is made utilizing the contracts established while occupying its validities
• Work closely with Contract Owner, Engagement Managers from various Functions/Departments in ExxonMobil MY Upstream (previously) and now Petronas Carigali Sdn Bhd (PCSB) and the representatives from the awarded agencies to ensure successful hiring are achieved utilizing the job descriptions established, the taxonomies provided and the budgets agreed

Accomplishments / fulfillments

• Manage, maintain and address all incoming enquiries/concerns via email and/or Zoom chats/calls from the Engagement Managers and the agencies
• Monitor and manage new sourcing requests via Beeline CTrax including validation of the information through outreaching Engagement Managers
• Nominated as Rookie of The Year 2022 by KellyOCG MSP Program Manager (APAC)
• Successfully complete Transition exercise for more than 200 contractors from expiring agencies to the newly awarded ones by utilizing complex spreadsheets and Beeline CTrax
• Established good working relationships with all the awarded 4 agencies of ExxonMobil MY Upstream
• Strong stakeholder management ability - liaised with Procurement team on the active manpower contracts, liaised with Global Security team on the BGC/FFW validities of contractors hired and liaised with agencies on finance related concerns of their contractors (timesheets, claims and expenses), liaised with the Contract Owners to better understand the established contract and its jargons, terms & conditions
• Received good feedback/compliments from a few ExxonMobil’s stakeholders on the support and service rendered for 2023 and 2024
• Completed the Contractors’ extensions expiring in Oct, Nov and Dec 2023 until Sept 2024 by utilizing the approved budget for 2024 while communicating effectively with the Engagement Managers, Functional Managers, the agencies and the team on the processes to ensure smooth transition
• Successfully extended 444 Contractors by end June 2024 whom service expiry on 31st Dec 2024 to accommodate Operatorship Transfer from ExxonMobil Upstream to Petronas Carigali Sdn Bhd (PCSB) which will be eff. 1st April 2025 until 31st Dec 2025
• Operatorship Transfer : successfully collected and maintained data of 550+ Contractors while working closely with manpower agencies, Contract owner, Procurement team and PCSB to ensure successful cross-over of all selected Contractors. Involved in UAT for Beeline Professional which will be utilized by PCSB from 1st April 2025 onwards
• Completed the renewals of 412 Contractors for PCSB which expiring on 31st Dec 2025 through Beeline Professional. These renewals will be up until 31st March 2027
• Mentored junior specialist, providing guidance on best practices in sourcing and candidate evaluation techniques
• Championed the adoption of new software tools (Beeline Enterprise and Beeline Professional) that streamlined workflows across multiple departments

• Managing 11 recruiters specializing in IT roles
• Govern and manage the end-to-end process of recruitment until closure
• Conduct second validation of candidates prior to sending to clients for their reviews
• Provide support to the team to ensure strict governance and compliance are practiced by the recruiters
• Work closely with Account Managers to ensure successful hiring are achieved utilizing the job descriptions established by the clients

Accomplishments / fulfillments

• Hired 7 new recruiters on top of the existing 4
• Conducted the daily RR calls between Malaysia and India recruitment team and Account Managers to ensure daily requirements are segregated equally and to address any concerns
• Re-introduced ZOHO Policy
• Led end-to-end recruitment processes, enhancing candidate quality and improving hiring timelines.
• Developed and implemented strategic sourcing strategies, increasing talent pool diversity and engagement.
• Conducted market analysis to identify trends, aligning recruitment strategies with organizational goals.
• Collaborated with hiring managers to identify staffing needs, optimizing job descriptions for better outreach.
• Developed strong relationships with hiring managers, resulting in a better understanding of their needs and more accurate candidate selections.
• Mentored junior recruiters, fostering skills development and ensuring adherence to best practices.

• Single point of accountability for end-to-end management of external manpower/contractors engaged by Group Digital for project delivery, regardless of contracting type
• Developed and executed training programs, resulting in increased staff competency and engagement.
• Analyzed project resource requirements, ensuring alignment with organizational goals and maximizing resource utilization.
• Spearheaded initiatives to streamline communication between departments, fostering a collaborative work environment.
• Mentored junior staff in resource management practices, enhancing team performance and knowledge sharing.
• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Established long-term client relationships through consistent delivery of high-quality products and services.
• Govern and manage the end-to-end process of manpower requests, on-boarding, post-mobilization, performance evaluation and exit management to ensure contract compliance and reduce value leakage to Group Digital
• Provide administrative support to Resource Management to ensure strict governance and compliance are practiced by relevant stakeholders throughout Group Digital
• Work closely with Procurement team to ensure hiring is made utilizing the contracts established while occupying its validity

Accomplishments / fulfillments

• Conducted mass induction sessions
• Conducted the engagement with Hiring Managers to re-introduce RM processes (EMM 2.0)
• Market Intelligence exercise - conducted and analyze market trends for hiring needs for year 2020 and beyond via Gartner research reports to provide reliable insights on future IT resourcing to support the team
• Manage, maintain and address all incoming enquiries/concerns via email and/or MS Teams chats from the Hiring Managers and vendors
• Monitor and manage new sourcing requests via OR2E including validation of the information through outreaching Hiring Managers and assign the incoming requests to the respective sourcing executives
• Nominated as Change Agent by Head of Department to reach out to others within the department as ‘ambassador’ and to work with Employee Branding and Engagement (EBE) team in rolling out all Corporation related culture programs. This is to ensure all team members understand and committed to company Culture and Values, with strong ability to convey these directly and indirectly through own way of being
• Joined Solution Focused Leadership & Coaching Skills (Module 1 and 2) in October and December respectively, organized by EBE team
• Strong analytical and database structuring & management skills - volunteered to support the preparation and provide requested data from stakeholders via Tableau and SQL Management Studio. Volunteered for RV creations
• The POC for formal email writings for professional communication with vendors and stakeholders
• Received Focused Recognition – Results Matter on Apr 7, 2019 from Mohamad Fahmi Tajadin
• Successfully completed 233 hiring requests for Year 2019, with cost savings of MYR548,900
• Established a good working relationship with at least half of the 38 vendors of Petronas Group Digital
• Strong stakeholder management ability - liaised with Procurement team on contracts and active manpower contract, liaised with Legal team on the Terms and Conditions for external contractors hiring and liaised with Finance team on payment related concerns of external contractors hired

• Supervise a team of 10 Quality Analysts who are assigned to conduct quality reviews on policies released by Ops Specialists to detect non-compliance and to reduce errors
• Lead and drive quality review and ensure sampling target are met for multiple lines of business/process/queue/across the region
• Collaborated with cross-functional teams to address quality issues, significantly enhancing product reliability.
• Mentored junior team members, fostering a culture of continuous improvement and operational excellence.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Established effective communication channels, enhancing collaboration and ensuring alignment across departments.
• Ensure non-voice transaction consistency and accuracy of information and results are tracked by the team
• Provide trending analysis and input on monthly basis with setting appropriate action plan for improvement as and when required
• Initiate and involve with process improvement initiative focusing on system, knowledge and process (Business Process Improvement Initiative, root cause analysis on quality results and error/complaints)
• Monitor & manage the standardization of quality monitoring processes related to the projects

Accomplishments / fulfillments

• Stretched to support Multinational accounts quality reviews for 3 months in the absence of the respective Quality Analyst who resigned in March 2018
• 1-year service cycle as Quality Team Lead - managed to settle the 8 months’ backlogs gradually by end December 2017 for US Underwriting Liability & Financial Lines (LFL), subsequently able to drive the team to be consistent in meeting their deliverables by end Feb 2018
• Managed to increase and maintain the Quality scores for US UW LFL and Multinational accounts for the last 1 year - Multinational hitting 98.7% yearly average quality score with 1% Rework in the last 6 months and US UW LFL at the average of 92.6% with 0.5% Rework in the last 6 months
• Re-instated and rolled out Banding program to US Underwriting operations in March 2018 - purpose to rank Specialists from top to bottom performers based on 4 Bands population; and supported in presenting to business partners. As a result of the Banding approach, managed to see significant changes and steady improvement from March until Aug 2018 with quality score above the SLA of 90% and with average of 41 Specialists fell in highest Band and 8 Specialists fell in lowest Band
• Part of KUDOS project team – a project of re-branding Kudos program within the organization which falls under Customer Centricity program roll-out, AIGSS Employee Engagement Initiatives. Role was to manage the evaluation of KL Shared Services compliments received from overall business areas/partners, preparation of program slides and inventory management. Also, the emcee for KUDOS awarding (KL site) as part of quarterly Prestige Awards ceremony. Due to the involvement, received feedback in Workday from AIGSS KL KUDOS Project Team on 8th Aug 2018

• Performs 50% of quality reviews on image documents / correspondences based on the sampling requirement
• Analyses defects or improvement opportunities within the process and individual performance, and develop recommendations for corrective action
• Prepares and presents performance analysis, QA reports, and/or other information on quality performance
• Maintains close coordination with the Operation leaders (Process Expert/TL/Manager), Process Trainer/s, and Process Owners to ensure the accurate and timely sharing of QA results and analysis
• Required to drive the success in handling BAUs by certain QAs from multiple LOBs
• Mentored junior QAs on testing methodologies and best practices, fostering skill development and teamwork

Accomplishments / fulfillments

• Promoted within 10 months period from Quality Analyst (Job Grade 16 in May 2014) to Senior Quality Analyst (Job Grade 17 in March 2015)
• The first Quality Analyst to utilize 13 Elements of Quality Framework. This document dictates the methodology that provide guidelines to Project Managers, Line Managers and Quality personnel on quality requirements in line with existing or new migration processes
• Recognized under the development plan for JG17 to officially involve in 2 new migrations under Multinational (HK MAS and Accelerated Renewal) effective 1st Oct 2015, with primary objective to ensure all Quality requirements were being adhered during pre-migration stage
• Received KUDOS Award during AGSS – Service Delivery Town Hall 2015
• Acquired Acting Team Lead during the absence of the Manager

• Performs quality reviews on image documents/correspondences based on the sampling requirement for various Lines of Businesses (LOBs), supporting APAC region (11 countries), UK and Bermuda
• Analyses defects or improvement opportunities within the process and individual performance, and develop recommendations for corrective action
• Prepares and presents performance analysis, QA reports, and/or other information on quality performance

Accomplishments / fulfillments

• Received compliment from Tharveen Kumar, Project Manager upon migration completion of AIG SS - UK Producing Office
• Received KUDOS Award during AIG SS – Service Delivery Town Hall 2014