Scuba diving
Saidatul Syamim Binti Amir
Sales Development Specialist
Bandar Tun Razak,Bandar Tun Razak, Kuala Lumpur
Summary
Self-motivated professional with experience in customer service and hospitality. Broad expertise in lead generation, qualification and deal closing. Organized and detail-oriented in scheduling appointments and researching potential clients. Thrives in high-pressure environments and meets challenging sales targets. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
2
2
Languages
Work History
SALES DEVELOPMENT SPECIALIST
Grab
Petaling Jaya, Selangor
10.2022 - Current
- Assist the Key Account Manager in Malaysia to achieve monthly and quarterly sales targets.
- Perform regular call to leads and offer solutions and introduce Product to existing or potential customers.
- Generate new outbound business leads through cold calling, email, LinkedIn Sales Navigator, and other sales channels.
- Reach out to potential clients and produce real opportunities by asking qualifying questions.
- Enter information relating to accounts, leads, opportunities, and accounts on Salesforce.
- Identify and close opportunities within the assigned accounts or industries.
- Build rapport with customers within the tele business environment.
- Ensure assigned accounts are being serviced properly, as well as, upsell solutions to the assigned regional key accounts portfolio.
SALES ADMIN EXECUTIVES
Info-Tech Systems Integrators Sdn Bhd, Q
Kuala Lumpur
03.2021 - 08.2022
- Receiving and processing customers HR software payroll license renewal online via phone or email.
- Issuing sales transaction invoices and quotation by negotiating with customer on the maintenance agreement renewal package.
- Uses excellent judgment to analyze problems and resolve Customer’s complaints to ensure Customer loyalty.
- Tracking outstanding sales debts.
- Person in charge of Renewal department.
- Achieving sales target within the deadline.
- Compiling weekly sales report and discussing the sales Target to achieve or to be improves.
FLIGHT ATTENDANT
Malaysia Airlines Berhad
Sepang
12.2018 - 11.2020
- Completed cabin crew course.
- Operated domestic and international flights within Boeing B737-800 and Airbus A330-300,A330-200.
- Assisted passengers on board with inflight services.
- Ensure adherence to CAAM and company regulations.
- Operated all mechanical and safety equipment with industry regulations and standard.
- Ensuring an overall safe journey.
FLIGHT ATTENDANT
SilkAir
Changi, Singapore
03.2013 - 03.2018
- Operated regional flights services from Singapore to 28 cities in 13 countries in Southeast Asia, the Indian Subcontinent, East Asia, and Northern Australia.domestic and international.
- Trained with Boeing 737-300,737 max and Airbus A320-200.
- Attending inflight briefing and act on it.
- Assisted passengers and cabin crew during emergency situations.
- Conduct safety check before flight.
SALES ASSISTANT
Focus Point
Cheras, Selangor
06.2012 - 02.2013
- Providing customers with advice on the right products .
- Maintaining outstanding store condition and visual merchandising standards .
- Manage point-of-sale processes .
- Built customer loyalty and retention by delivering excellent shopping experiences .
- Recommended complementary purchases to customers, increasing revenue.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
FRONT DESK
Thai Odyssey
Cheras, Selangor
11.2011 - 04.2012
- Offering advice and information to customers on the right product.
- Answer all client questions and incoming calls.
- Scheduling appointments for customers.
- Updating databases and Maintain records and files.
- Closing sales and collecting payments.
BUSINESS DEVELOPMENT REPRESENTATIVES
Google
Kuala Lumpur
10.2023 - Current
- Execute daily outbound phone calls/ emails,contact decision maker, build quick rapport, and assess needs.
- Qualify opportunities and handle objections
Explain product/solution and value proposition to businesses of different verticals and sizes. - Execute outbound prospecting campaigns to source, contact and engage prospective customers interested in evaluating the product.
- Achieve or exceed monthly sales quota.
Research and build new and existing accounts (i.e. adding contacts, sending regular emails,coordinating strategics discovery meetings). - Collaborate closely with clients, including target companies,target prospects,and messaging/talk-tracks.
Lead and contribute team project to develop and refine our sales process.
Education
SIJIL PENILAIAN MENENGAH (SPM)
SMK Bandar Tun Hussein Onn 2, Cheras Selangor 01.2007 - 1 2011
Skills
Oral communication & Problem-solving skills
Work in a fast Paced environment
Data entry & ConsolidateTeam playerPositive and friendlyOpen and willingness to Learn
Trained in fire drills & Emergency procedures
Develop and meet sales Targets
First Aid/CPR
Software Proficiency [Office,Excel,Outlook,Google Suite-sheets, slides, Docs, CRM , Salesforce]
Good Telephone Etiquette
Product and service sales
Planning and Coordination
Flexible and Adaptable
Accomplishments
- Grab Malaysia-Achieved great numbers of meeting by researched through sales channel for Key Account Manager to close deals.
- Info-Tech Systems-Increase company business by achieving sales target every quarterly.
- SilkAir-mentoring over 30 new flight attendants and Experienced a 80 percent customer-success rate based on written surveys from passengers taken after a flight.
Interests
Baking
Timeline
BUSINESS DEVELOPMENT REPRESENTATIVES
Google
10.2023 - Current
SALES DEVELOPMENT SPECIALIST
Grab
10.2022 - Current
SALES ADMIN EXECUTIVES
Info-Tech Systems Integrators Sdn Bhd, Q
03.2021 - 08.2022
FLIGHT ATTENDANT
Malaysia Airlines Berhad
12.2018 - 11.2020
FLIGHT ATTENDANT
SilkAir
03.2013 - 03.2018
SALES ASSISTANT
Focus Point
06.2012 - 02.2013
FRONT DESK
Thai Odyssey
11.2011 - 04.2012
SIJIL PENILAIAN MENENGAH (SPM)
01.2007 - 1 2011