Saidatul Najihah Binti Abdul Ghani
Technical Support Engineer In CyberArk
Shah Alam
Summary
Flexible Technical Support Engineer with 7 years of experience helping clients maintain smooth operations. Expertise in CyberArk systems and On-Prem or Cloud-Based environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Overview
2025
2025
years of professional experience
11
11
years of post-secondary education
Work History
Technical Support Engineer
Adaptive Netpoleon Malaysia SDN BHD
Damansara, Selangor
08.2022 - Current
- CyberArk Privileged Access Management (PAM) Certified Delivery Engineer
- CyberArk Certified Delivery Engineer Privilege Cloud (CDE-CPC)
- Provided remote assistance to clients, ensuring timely resolution of software concerns for CyberArk.
- Mentored junior members of the team on best practices in issue resolution techniques for CyberArk.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities for CyberArk.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences for CyberArk.
IT Officer
Syarikat Central Bolts and Nuts Sdn Bhd
5 2017 - 07.2022
- Responsible for the running of the full corporate computer system operations, including the full aspects of computer resources management and IT project management
- Responsible for the everyday running/maintenance of the computer system in the company including handling of users' request for jobs and report
- Carry out daily, weekly and monthly system backup and maintenance
- Handle users' PC problems such as set-up, software installation and troubleshooting either personally of through the telephone
- Liaise with external vendors for hardware, software and data communication support systems
- Provide user training
- Any other tasks as and when assigned by Management
Test Analysis Engineer
Divine Specturm Sdn Bhd
11.2016 - 03.2017
- Involved in making FTV reports for 2G,3G,4G
- Monitoring RSRP and SINR level of 4G sites
- Analyzing and troubleshooting poor RSRP,RSCP,RxLevel, poor SINR Ec/No low throughput points using Nemo Analyzer
Assistant Administrator (Contract)
Manulife Berhad
07.2016 - 10.2016
- Responsible for agency administrations particularly registration of agent licensing, filing, scanning and compiling of all transaction forms received
- Distribute all the transaction forms collected to the relevant departments for processing according to cut off time
- Follow up with advisers on outstanding documents or rejected submissions
- Create agency code in Agency Management system
- Scanning, filing and housekeeping of all agencies related documents
Internship Student
Touch Point, International Sdn Bhd
01.2016 - 05.2016
- Setup Banana Pi M3 with android version lollipop
- Test the configuration/hardware specs for device Banana Pi M3 (Wifi Board, Bluetooth 4.0,HDMI port, USB port, EMMC chip)
- Internal testing of Putrajaya mobile apps, Campusscomm mobile apps and Officecomm mobile apps
- Work on site for handling backend service at hot air balloon and floria events
Education
Bachelor of Engineering Technology(Hons) - Electronics, Electronics Engineering
UniKL British Malaysia Institute
Gombak, Kuala Lumpur 07.2012 - 05.2016
Science and Technology - Engineering Physics
Kolej Mara Kuala Nerang
Kuala Nerang, 02 02.2011 - 02.2012
Science Stream -
Maktab Mahmud Alor Star
Alor Star, 02 01.2005 - 12.2010
Skills
Understanding of PAM Concepts
Installation and Configuration in deploying CyberArk components like Vault, PVWA (Privileged Vault Web Access), CPM, and PSM (Privileged Session Manager)
Policy Management - Ability to create and manage policies for password rotation, access controls, and session recording
Technical Troubleshooting
System Troubleshooting
Microsoft Office
Pronto Database System (ERP Software)
Warehouse Management System (EwareNavi Software)
Timeline
Technical Support Engineer
Adaptive Netpoleon Malaysia SDN BHD
08.2022 - Current
Test Analysis Engineer
Divine Specturm Sdn Bhd
11.2016 - 03.2017
Assistant Administrator (Contract)
Manulife Berhad
07.2016 - 10.2016
Internship Student
Touch Point, International Sdn Bhd
01.2016 - 05.2016
Bachelor of Engineering Technology(Hons) - Electronics, Electronics Engineering
UniKL British Malaysia Institute
07.2012 - 05.2016
Science and Technology - Engineering Physics
Kolej Mara Kuala Nerang
02.2011 - 02.2012
Science Stream -
Maktab Mahmud Alor Star
01.2005 - 12.2010
IT Officer
Syarikat Central Bolts and Nuts Sdn Bhd
5 2017 - 07.2022
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