Summary
Overview
Work History
Education
Skills
Projectsandachievements
Personal Information
Timeline
Generic
SAIDATUL HAFIZA RAMLI

SAIDATUL HAFIZA RAMLI

Manager, Plant Quality Assurance
Shah Alam, Selangor,10

Summary

I have over 20 years of professional experience with extensive knowledge in quality assurance program, food safety management system, auditing and documentation establishment; excellent oral and verbal communication skill with all levels of personnel. Throughout my career, I have held various positions which include Corporate Trainer, QA Executive, QA Manager, Senior Supply Quality Auditor and Freelance trainer & 2nd party auditor. My experience was from various manufacturing/operations background such as frozen dough, food & beverage, potato chips and I had the opportunity to have better understanding of flour, spices, cocoa products, oils & fats, flavors, food additives as well as packaging materials throughout my audit experiences. I am also FSPCA PCQI certified and recently have successfully obtained FSSC 22000 V6 certification for the current company. I have demonstrated the expertise and dedication to developing innovative process improvement that positively contributes towards company’s performance in producing and maintaining good quality products and services.

Overview

2025
2025
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Manager, Plant QA

Yeo Hiap Seng (M) Sdn Bhd
9 2023 - Current
  • Manages and oversees QA/QC activities for all 4 plants located in Shah Alam (Canned Food, Canned Drink, Tetra Brik, PET)
  • Maintains FSSC 22000 V6 in accordance with the standard and regulatory requirements
  • Maintains Quality Management System in accordance with Yeo’s standards and regulatory requirements
  • Leads external audits from certification bodies and leads FSMS internal audits
  • Trouble shoots product quality issues and investigates trade complaints by contributing to information and analysis to strategically plan and review action plans, identifying and solving problems, determining system improvements and implementing changes
  • Evaluates quality management system on periodic basis for continuous improvement
  • Make informed decisions regarding the qualification and acceptance of raw material, packaging material & finished goods, conduct regular performance reviews and assessments of suppliers
  • Budgeting and resource allocation for quality-related activities
  • Define department/team members’ annual performance target, lead team to perform, track and deliver annual KPI
  • Appointed BPL for the development of SAP S4Hana – Quality Management Module

Technical Manager

BJC FOODS (MALAYSIA) SDN BHD
11.2022 - 08.2023
  • Manages and oversees QA/QC and R&D activities
  • Manages and maintains company’s Food Safety Management System and Quality Assurance Program
  • Determines guideline and product groups to develop product in accordance with the medium and long-term organization’s plan - Develop product, plant trial run, shelf life study and other activities until product launched
  • Ensures delivery against department’s goals & objectives
  • Company’s food safety team leader and chairman for Halal committee
  • Sets guideline for quality inspection of raw material, manufacturing process and product, product quality assurance and product quality system certificate and coordinate with government agency for OEM customer
  • Sets guideline of product and technology development / innovation to support and prepare for organization plan in the medium and long term
  • Plans and coordinate internal audit for compliance with established food safety and quality system
  • Ensures all NCs raised are well closed
  • Leads external audits from certification bodies & OEM customers
  • Ensures all NCs raised are well closed
  • Leads supplier audits, follow up on NCs raised and ensures all NCs raised are well closed
  • Ensures CAPA submitted are in- line with food safety management system requirement
  • Set guideline for receiving complaints and improve the production process to minimize complaint (initiate investigation, root cause analysis & implements CAPA
  • Establishes department’s KPI to align with company’s KPI (Balance Score Card)
  • Evaluates subordinates’ performance including promotion plan and career growth development
  • Implement Improvement Project in department (guide / supervise and follow up)

Free Lance Food Safety Management System Trainer and Auditor

09.2016 - 12.2020
  • Conducted training in the area of GMP, Food Safety Management System, Food Handler Training to various manufacturing/operations background
  • Also involved in onsite and online adequacy audits

Manager, Quality Assurance

Terengganu Inc. Global Food Management Limited/Chicken Cottage UK
08.2015 - 08.2016
  • Manages and oversees overall company’s Quality Assurance Program
  • Manages department and overall expectations pertaining to setting accurate schedule, cost and resources
  • Ensures delivery against department goals and objectives
  • Directly supervises quality assurance team, staff performance evaluation and career development activities
  • Set up and manage Quality Assurance Program pertaining to restaurant operations
  • Set up and manage Supplier Quality Assurance Program which includes supplier audits
  • Halal Coordinator
  • Manages and oversees Research & Development activities for any new promotion throughout the year
  • Generate new product costing

Supply Quality Senior Auditor

Kerry Group, Asia Pacific
01.2013 - 07.2015
  • Manage and execute 2nd party audits in accordance to Supplier Quality Audit Program & Kerry Food Safety Standard within the Asia Pacific region (Malaysia, Thailand, Singapore, Vietnam, Indonesia, India, China, Australia)
  • Establish and maintain robust material qualification processes and criteria
  • Coordinate with suppliers to ensure materials meet specified quality standards
  • Follow up corrective action (CAPA) issued to auditee – to ensure appropriate closure within the specified time and collaborate with Procurement department for low performance supplier
  • Assist strategic suppliers in supplier development program
  • Manage projects in relation to department’s improvement opportunity
  • Assist Regulatory department in Halal certification audit for suppliers located overseas

Manager, Quality Assurance

A&W (M) Sdn Bhd
02.2008 - 12.2012
  • Manages and oversees overall company’s Quality Assurance Program
  • Manages department and overall expectations pertaining to setting accurate schedule, cost and resources
  • Ensures delivery against department goals and objectives
  • Directly supervises quality assurance team, staff performance evaluation and career development activities
  • Act as a coordinator with YUM! Restaurant International when it comes to Quality Assurance and Research and Development activities
  • Ensures YUM! Operational Quality Assurance Program is well executed at Operations level by conducting periodic restaurant audit
  • Manages and oversees JAKIM HALAL Certification activities – Renewal of application, validity of suppliers’ HALAL certificate and compliance to HALAL requirement as stipulated in MS 1500:2009
  • Act as a coordinator between JAKIM and A&W (M) Sdn Bhd
  • Ensures compliance of ingredients to Food Act 1983
  • Manages and oversees Research & Development activities for any new promotion throughout the year
  • Generate new product costing
  • Develop and establish new standards and procedures as and when required
  • Responsible for Supplier Quality Assurance Program by conducting YUM! Food Safety Audit to suppliers
  • Elements covered are Pest Control Program, Sanitation, Operations & Facility, Good Manufacturing Practices (GMP), Food Safety Management System, Product Recovery & Food Security and Tracking & Control of Product, Material & Ingredient
  • Coordinate with Supply Chain Department on product improvement by evaluating samples of ingredients from potential suppliers and provide technical expertise with regard to approval status
  • Execute internal audits as scheduled

QA/QC Manager

Mentari Food Products Sdn Bhd
07.2003 - 01.2008
  • Developed and established Food Safety Management System (HACCP System) and its Pre-Requisite Programs in accordance to MS:1480 and Codex Alimentarius
  • Developed and established HACCP Procedures, SOPs, SSOPs, WIs and inspection forms/checklist
  • Appointed as company’s HACCP Coordinator
  • Appointed as company’s Internal Lead Auditor in food safety management system
  • Ensured daily production operations are in accordance to established HACCP Plan
  • Provides technical training with regard to HACCP Program, GMP requirement, Hygiene & Sanitation to all levels of personnel (from newly recruited operator to management staff)
  • Responsible for the disposition of non-conformance item (raw material, in process product and finished product)
  • Submit weekly report to the Management on the overall hygiene & sanitation related matters (personnel, premises and product), disposition and quantity of non-conformance item, customer complaint, etc.)
  • Responsible for company’s Supplier Quality Assurance Program – Supplier Audit and Supplier Performance Evaluation
  • Ensured that all the quality standards established are met by all departments
  • Worked closely with human resources department to develop performance improvement program and appraisal
  • Prepare and present department’s yearly budget to the Management
  • Acted as a focal point and leader to all quality related programs – directed the effectiveness of QA/QC activities to ensure maximum quality
  • Managed product HALAL Certification (certified by JAKIM) in compliance to MS 1500
  • Ensures compliance of ingredients to Food Act 1983
  • Ensures compliance of ingredients and finished goods produced to the Regulatory Authority requirement at exporting countries i.e
  • Japan, and the UAE
  • Example: Japan Food Sanitation Law (Act 233), Japan Specifications and Standards for Foods, Food Additives, UAE Food Import & Re-Export Regulation

QC Executive

Mentari Food Products Sdn Bhd
06.2000 - 06.2003
  • Responsible for the development of the QA/QC Department
  • Responsible for in-coming raw material and packaging inspection, process control (in process & final product inspection), hygiene & sanitation (personnel, premises, product, chemical control), pest control program, distribution inspection, customer complaint, product traceability, calibration, etc
  • Responsible for staff training on total food safety requirements
  • Act as Coordinator for company’s Product Recall Team
  • Developed SOPs, SSOPs, WIs and inspection forms/checklist
  • Managed product HALAL Certification (certified by JAIS)

Corporate Trainer

Quantum Food Academy Sdn Bhd
04.1999 - 06.2000
  • Responsible for the development of food industry training program i.e
  • Food Handler Training, Good Manufacturing Practices (GMP) and Hazard Analysis Critical Control Point (HACCP)
  • Conducted Numerous Training on Food Handler Training, GMP and HACCP throughout Klang Valley and Sabah
  • Act as a consultant and developed HACCP System (Under MOH Certification) for a seafood company in Tawau, Sabah
  • Organized few public seminars on Food Safety Program in collaboration with Department of Veterinary Services (Ministry of Agriculture)

Admin Assistant to Company Secretary

Nestle (M) Berhad
01.1998 - 03.1999
  • Mainly performed administrative work for company secretary such as managing formal correspondences and filing
  • Gained experience in the flow of food infringement cases
  • Assisted company secretary in checking proposed new packaging/label in compliance to regulatory requirement i.e
  • Food Act 1983 (Act 281)

Practical Trainee

F&N Dairies (M) Sdn Bhd
04.1997 - 06.1997
  • Attached to the Physical Lab and Microbiology Lab
  • Involved in other areas of manufacturing i.e
  • Sweetened condensed milk, pasteurized milk, UHT milk, pasteurized juice and packaging (canning and tetra pack)
  • Assisted company’s Food Technologist in sweetened condensed milk shelf life study, monitoring of product viscosity and microbiology properties

Education

Diploma - Food Technology

Universiti Teknologi MARA
01.1994 - 01.1997

Skills

Lead food safety and quality system audit

Vendor management

Excellent communication skill

Knowledge of industrial food safety and quality standards

Lead a training class

adapt to new environment and challenges

Team leadership

Strategic planning

Decision-making

Staff development

Documentation and reporting

Projectsandachievements

  • Lead and successfully obtained FSSC 22000 v6 for Yeo’s – 2024
  • Currently appointed as BPL in SAP S4Hana development for Yeo’s - 2024
  • Established first draft of Supplier Expectation Manual for Kerry Global use - 2013
  • Established first draft of Global Audit Checklist for Kerry Global – 2013
  • Working team for Kerry Global risk assessment project - 2013
  • Succeeded in leading Mentari Food Products Sdn Bhd (as HACCP Coordinator) in achieving HACCP Certification under Independent European Certification (IEC). Certification awarded in June 2004.
  • Succeeded in leading A&W Suria KLCC Outlet (as HACCP Coordinator) in achieving HACCP Certification under Llyods Certification.
  • KUB Appreciation Award – May 2010
  • Chairman’s Award (KUB Values Inculcation) – Best Department Award 2010

Personal Information

  • Ethnicity: Malay
  • Health Status: Excellent
  • Date of Birth: 04/11/76
  • Gender: Female
  • Nationality: Malaysian
  • Religion: Muslim

Timeline

Technical Manager

BJC FOODS (MALAYSIA) SDN BHD
11.2022 - 08.2023

Free Lance Food Safety Management System Trainer and Auditor

09.2016 - 12.2020

Manager, Quality Assurance

Terengganu Inc. Global Food Management Limited/Chicken Cottage UK
08.2015 - 08.2016

Supply Quality Senior Auditor

Kerry Group, Asia Pacific
01.2013 - 07.2015

Manager, Quality Assurance

A&W (M) Sdn Bhd
02.2008 - 12.2012

QA/QC Manager

Mentari Food Products Sdn Bhd
07.2003 - 01.2008

QC Executive

Mentari Food Products Sdn Bhd
06.2000 - 06.2003

Corporate Trainer

Quantum Food Academy Sdn Bhd
04.1999 - 06.2000

Admin Assistant to Company Secretary

Nestle (M) Berhad
01.1998 - 03.1999

Practical Trainee

F&N Dairies (M) Sdn Bhd
04.1997 - 06.1997

Diploma - Food Technology

Universiti Teknologi MARA
01.1994 - 01.1997

Manager, Plant QA

Yeo Hiap Seng (M) Sdn Bhd
9 2023 - Current

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SAIDATUL HAFIZA RAMLIManager, Plant Quality Assurance