Sai Shangker Nair
Klang
Summary
A Logistician with 18 years experience handling Planning & Operations including Logistics, Customer Service, Warehouse & Port operations related to the field of Commercial & Humanitarian Supply Chain with invaluable experience in managing critical time sensitive dispatches, projects, resources and as the Head of Unit (HoU). Highly focused with comprehensive understanding of operational efficiencies including experience in handling procurement, process management, cost reduction, business compliance and customer service. In addition i have also embarked on various trainings as a trainer in Humanitarian Logistics Field supporting various Humanitarian Partners & NGO's in various supply chain related modules.
Overview
20
20
years of professional experience
Work History
Logistics Officer
United Nations World Food Programme (WFP-UNHRD)
Shah Alam, Selangor
2010.07 - Current
- As a Head of Unit (HoU)-supervised, coordinated and oversaw execution of overall Hub logistics, Customer Service & Warehouse operations.
- Supervised a team of Logistics Assistant (2) and Storekeepers (2)
- Planned Inbound & Outbound dispatches according to partner's needs, requirements & datelines.
- Handled contracting procedures for Transport related (Air, Sea, Land) including contracting to establish yearly C&F Agent and manpower contracts for Hub operations.
- Lead the Logistics team for emergency Air freight & Air Charter dispatches including coordinated with HQ Air Charter units, Airline Brokers and Airline companies for timely movement of relief cargo.
- Oversight the team for maintenance of Logistics records/ database and creation of other documentation related to Logistics activities.
- Established relationships with Logistics Service Providers, Humanitarian Partners including internal stakeholders to achieve common objective.
- Identified areas for improvement in the logistics process, such as cost reduction and enhanced customer service.
- Facilitated and co-facilitated various Humanitarian Logistics Training programmes by engaging with internal WFP units & partner agencies including with regional partners.
- Identified and implemented supply chain improvement opportunities.
- Monitored progress on humanitarian aid projects and reported back to stakeholders.
- Worked closely with aid partners to ensure a coordinated response to emergencies.
- Evaluated and addressed individual partner needs and concerns.
- Supervised warehouse operations for day-to-day operations related to receiving, storing, packing, shipping relief cargo.
- Coordinated with Logistics service providers to ensure timely deliveries of relief supplies.
- Resolved partner's concerns related to shipping issues or delays in transit times.
- Oversaw warehouse staff to ensure proper handling and storage of relief cargo.
- Implemented cost-saving measures such as route optimization for shipments (i..e. time sensitive relief cargo)
- Oversight customer service unit to ensure high standards are maintained throughout.
- Identified and resolved shipping and packaging errors.
- Ensured compliance with WFP's internal regulations related to contracting of Logistics services.
- Monitored staff performance to ensure adherence to individual TOR's set forth.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Determined training needs and co-developed subject topics / modules as per target audience & subject matter.
Planning & Operations Executive
Westports Malaysia Berhad
Port Klang, Selangor
2004.08 - 2009.04
- Supported planning & operations in various units within the company i.e. Yard Planning, Vessel Planning, Yard Operations, Container Gate, Container Human Resources.
- Developed and implemented strategies to optimize efficiency of port operations.
- Identified opportunities for cost savings through improved supply chain management processes.
- Organized periodic training sessions for staff on safe working practices and procedures.
- Collaborated with other departments such as finance, logistics, engineering to coordinate activities related to port operations.
- Analyzed operational data to identify areas for improvement in order to maximize operational performance.
- Maintained accurate records of all vessel movements into and out of the port along with associated documents such as manifests.
- Monitored daily port operations, ensuring compliance with safety regulations and industry standards.
- Prepared reports on various aspects of port operations such as throughput capacity utilization, inventory levels.
- Supervised the loading and unloading process from start to finish while monitoring progress against targets set by management.
- Drafted weekly and monthly performance reviews highlighting key achievements and areas needing improvement.
- Coordinated activities between vessel crew, stevedores, port authorities and other stakeholders involved in the operation.
- Assisted in planning and scheduling of cargo loading and unloading operations to ensure timely delivery of goods.
- Reported maintenance and repair needs for transportation vehicles and equipment.
Education
BBA - Business Administration
University of Northumbria, Newcastle (UNN- UK)
Newcastle, United Kingdom 2005-01
High School Diploma -
Binary University College
Kuala Lumpur, Malaysia2000-09
Skills
• Supply Chain & Logistics management, Strategic management,
• Port Planning & Operations management
• Procurement & Warehousing management
• Business compliance & Internal audits
• International logistics
• Tenders, Bid evaluation & management for Logistics related services.
- Capacity Building
- Emergency response training
- Decision-Making
- Continuous Improvement
Languages
English
First Language
Bahasa Melayu
Advanced (C1)
C1
Tamil
Beginner (A1)
A1
Accomplishments
- Successfully lead and managed the Logistics and Warehouse team in completing dispatch of critical relief items (time sensitive cargo- COVID-19 PPE's) to around 170 countries worldwide in 2020. Received appreciation from WFP's Director of Supply Chain.
- Supported to Co-Facilitated ASEAN- ERAT Level 2 Training Programme in Singapore (April 2023) whereby received recognition & appreciation from the AHA Centre's Executive Director.
- Supported and Co-Facilitated ASEAN ACE Programme in Thailand (April 2022) in the subject matter of Humanitarian Logistics as part of NDMO capacity strengthening.
- Supported and coordinated emergency dispatch operations in Brisbane, Australia for Vanuatu cyclone relief operations (March 2015)
- Supported and coordinated emergency relief operations in Calcutta,India for Nepal Earthquake operations (August 2015)
- Supported UNHRD Dubai hub Logistics Unit for 5 weeks (in Sept 2018) to oversight Logistics and contracting operations.
- As part of the UNHRD Internal Audit Team, supported with the mission to UNHRD Accra, Ghana in June 2019.
- UNHRD KL Hub Security Focal Point since 2015
References
References available upon request.
Timeline
Logistics Officer
United Nations World Food Programme (WFP-UNHRD)
2010.07 - Current
Planning & Operations Executive
Westports Malaysia Berhad
2004.08 - 2009.04
BBA - Business Administration
University of Northumbria, Newcastle (UNN- UK)
High School Diploma -
Binary University College
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