Saharyna Jasmiran
Kota Kinabalu
Summary
Detail-oriented Business Student with expertise in data management and financial reporting. Experience in office administration and customer service optimises operational efficiency and enhances client satisfaction. Strong analytical and organisational skills support effective task management and issue resolution within diverse team settings.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Accounts Assistant
Meyer Trading Sdn Bhd
Putatan, Malaysia
11.2021 - Current
- Receive, process, and verify accounts payable invoices tied to vendors.
- Monitored accounts receivable and payable to ensure timely invoice settlement.
- Pursued outstanding sales invoices to ensure timely payments from clients. to enhance collections process.
- Investigated and resolved collections and billing disputes to maintain stakeholder relationships.
- Reconcile monthly bank statements, flag discrepancies, and correct accounting records daily.
- Prepare month-end closing entries to keep detailed reporting accurate.
- Prepare invoices using contract terms and distribute them to customers.
- Record outgoing and incoming payments accurately across company ledgers.
- Collate invoice transaction records and accounting certificates for audits.
- Classify and input financial data into AutoCount accounting system.
- Collect employee receipts for missing details to minimise reconciliation issues.
- Maintain confidential financial information to meet data protection best practices.
General Clerk
Perabot Matahari Putatan
11.2015 - 09.2016
- Managed reception by welcoming visitors and addressing telephone enquiries promptly.
- Managed incoming calls promptly to ensure professional correspondence. and emails promptly for professional correspondence.
- Responded to telephone calls to assist with inquiries and relay messages. to provide information and take messages.
- Directed incoming calls to appropriate departments to streamline communication flow. to the right departments to improve flow.
- Assisted staff with clerical tasks to ensure smooth office administration.
- Assisted office operations by performing various clerical duties.
- Performed photocopying tasks efficiently to support staff needs, updated files, and faxed documents for staff.
- Handled confidential information with discretion to maintain office trust.
- Maintained electronic and paper filing systems for easy document access.
- Created a filing system for contract records and reports.
- Monitored office supplies and reordered stock to prevent shortages.
- Processed incoming and outgoing mail to support external communications.
- Responded to information requests and forwarded them to relevant staff.
- Scanned new documentation, then classified data using standard codes.
- Drafted correspondence and documents to reflect a professional company image.
- Processed expense claims and invoices to support efficient office finances.
- Distributed memos and announcements to keep staff informed internally.
- Managed office purchasing records within budgets and deadlines.
Hotel Receptionist
Stay Inn Hotel, Asia City
KOTA KINABALU, Malaysia
10.2013 - 05.2015
- Greeted guests on arrival, supported check-in, and directed to rooms.
- Welcomed guests at entrance, recorded arrivals on booking systems promptly.
- Supported smooth check-ins by assigning rooms, issuing keys, and briefing guests.
- Managed telephone enquiries for reservations, cancellations, and booking modifications, ensuring timely and accurate responses.
- Answered reception phone calls, resolved complaints, and redirected calls.
- Addressed guest complaints with professionalism and composure, enhancing guest satisfaction and retention.
- Completed check-out duties, issued invoices, and collected feedback for improvement.
- Processed guest payments for accommodation and services with accurate records.
- Maintained a tidy, welcoming reception area supporting hotel standards.
- Ensured front desk area remained organised to create a welcoming environment for guests.
- Coordinated with housekeeping to confirm room status and availability.
- Prepared for arrivals by directing housekeeping, readying rooms, and adding touches.
- Handled emergencies calmly, followed protocols, and protected guest and staff safety.
- Shared local attraction, dining, and transport information with guests.
- Trained new reception staff on knowledge and best-practice service standards.
- Gathered guest feedback and applied insights to improve service quality and guest experience.
- Booked housekeeping and maintenance services for guests promptly.
- Safeguarded guest confidentiality by adhering to data protection regulations in all interactions.
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Crew Member
Living Bread Sdn Bhd
Kota Kinabalu, Malaysia
10.2012 - 09.2013
- Delivered fast, accurate service for positive customer experience.
- Resolved customer complaints with empathy and professionalism, contributing to positive customer experiences.
- Handled customer complaints, using excellent problem-solving skills to resolve issues efficiently.
- Took customer orders accurately, offering menu recommendations and answering queries about ingredients.
- Processed payments efficiently, handling cash, credit card transactions, and providing accurate change.
- Collaborated with team members to ensure smooth service during peak times, demonstrating strong teamwork skills.
- Implemented time-management skills to handle multiple tasks efficiently during busy periods.
- Employed multitasking skills to switch fluidly between various activities and cope with high demand.
- Maintained cleanliness and organisation in dining and kitchen areas, adhering to health regulations.
- Maintained cleanliness throughout restaurant, ensuring a welcoming environment for guests. by conducting regular deep cleans.
- Served meals and beverages to guests promptly, ensuring a satisfying dining experience.
- Completed cleaning and serving tasks to high-quality standards.
- Prepared food to match quality standards and customer expectations.
- Ensured food quality and presentation met company standards before serving, enhancing customer satisfaction.
- Checked completed orders for quality, accuracy and correct portioning and presentation.
- Maintained excellent team relationships by going the extra mile to assist colleagues' needs and requests.
- Coordinated with kitchen staff to manage order times and communicate special requests or dietary needs.
- Managed inventory levels, restocking supplies and ingredients to support kitchen operations.
- Offered flexibility to work changing breakfast, lunch and dinner shifts
- Worked within a variety of kitchen stations, including food prep, cooking and dishwashing.
- Prepared food items following strict hygiene and safety standards, maintaining quality control.
- Kept food preparation areas sanitised for excellent hygiene standards.
- Cleaned cooking equipment between uses to minimise build-up and prevent cross-contamination.
- Safely operated ovens to prepare a variety of menu items for customer service., fryers and stoves safely.
- Assisted in opening and closing procedures, preparing the establishment for business and securing it at day's end.
- Maintained smart and tidy appearance by complying with corporate dress code.
- Placed items into fryer baskets following good safety practices to minimise risk of accidents.
- Completed daily checklists of tasks to meet health codes and maintain clean space.
- Cleaned and stored hand-held tools appropriately, prolonging working life and preventing damage.
- Operated grill to prepare beef and chicken for use in sandwiches and on salads.
- Followed exact recipes for preparing consistent signature dishes meeting customer expectations.
- Weighed ingredients accurately to avoid recipe errors and reduce waste.
- Measured and pre-mixed ingredients to prepare foods following exact recipes.
- Measured and pre-mixed ingredients to prepare foods following exact recipes.
Education
Diploma in Business Study
Goon International College
Kuala Lumpur 2026 - Current
SPM
Sekolah Menengah Stella Maris
Tanjung Aru, SabahSkills
- Bank reconciliation
- Month-end reporting
- Financial dispute resolution
- Expense tracking and reporting
- Financial documentation management
- Data entry
- Accounting software knowledge
- Microsoft Excel proficiency
- Credit note processing
- Accounts management
- Time tracking systems
- Confidentiality practices
- Professional client communication
Languages
English
Elementary
A2
Malay
Proficient
C2
Hobbies and interests
- Learning new languages.
- Reading.
- Self-directed study.
Timeline
Accounts Assistant
Meyer Trading Sdn Bhd
11.2021 - Current
General Clerk
Perabot Matahari Putatan
11.2015 - 09.2016
Hotel Receptionist
Stay Inn Hotel, Asia City
10.2013 - 05.2015
Crew Member
Living Bread Sdn Bhd
10.2012 - 09.2013
Diploma in Business Study
Goon International College
2026 - Current
SPM
Sekolah Menengah Stella Maris