Sagara Sampath Alwis
Housekeeping Supervisor
Piliyandala
Summary
An experienced Computer Technician with a huge background in operating and maintaining work stations, installation, maintenance and troubleshooting of servers. More than four years’ experience. Knowledge of the operation, repair and maintenance of desktops and servers related to Windows and Linux based operating systems and equipment. Diagnosing and troubleshooting hardware and network failures. Professionally trained for technical support Professional ability to detect operating defects or faults. Ability to work with different voltage equipment. Organized record keeping.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
Housekeeping Supervisor
NU HOTEL @ KL SENTRAL
05.2024 - Current
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Increased employee performance through effective supervision and training.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Communicated repair needs to maintenance staff.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Worked with front desk to respond promptly to all guest requests.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Completed schedules, shift reports, and other business documentation.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
Front Office Assistant
NU HOTEL @ KL SENTRAL
12.2023 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Maintenance Assistant
NU HOTEL @ KL SENTRAL
07.2023 - 12.2023
- Responded promptly to emergency maintenance requests, minimizing damage and restoring functionality quickly.
- Maintained accurate records of all maintenance activities, providing a clear history for future reference.
- Supported the maintenance team in completing projects efficiently, ensuring minimal disruption to operations.
- Communicated effectively with supervisors regarding work progress and any encountered challenges that required additional support or resources.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Installed new locks, door handles, and door closers.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
Housekeeping Room Attendant
NU Hotel @ KL SENTRAL
08.2022 - 07.2023
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
IT Executive
Highbrow International (Pvt) Ltd.
01.2019 - Current
- Developed procedures to provide technical support for whole group.
- Provided end user training for new software and hardware.
- Responsible for assigning and monitoring projects, trouble shooting and the coordination of projects with other departments.
- Facilitating technical training and support for all users in the company.
- Setting up and maintaining backup system for desktop & laptop computers inside and outside work premises.
- Maintain and upgrade existing CCTV systems as needed.
- Support users of CCTV system
Computer Hardware Technician
Richard Pieris & Company PLC
01.2015 - 01.2019
- Responsible for team put in place to support installation, maintenance and troubleshooting of servers.
- Developed procedures to provide technical support for whole group.
- Provided end user training for new software and hardware.
- Responsible for assigning and monitoring projects, trouble shooting and the coordination of projects with other departments.
- Determined requirements and proposed the purchase of new network equipment including switches, routers, servers, workstations and backup equipment.
- Coordinated the testing of Windows, Linux and all other application software.
- Facilitating technical training and support for all users in the company.
- Setting up and maintaining backup system for desktop & laptop computers inside and outside work premises.
- Repairing CRT Monitors, LCD Displays & UPS.
- Maintain and upgrade existing CCTV systems as needed.
- Support users of CCTV system.
- Richard Pieris & Company PLC is a group of companies where it has over 45 subsidiaries. All the IT operations in the company are handling internally with and IT team consists of 30 members & supports the whole group.
Hardware Assistant
Digital PC Computer
01.2009 - 01.2011
- Responsible for the repair and maintenance of desktops and laptop computers.
- Report defects and recommend improvements, alterations and repairs.
- Maintain inventory lists and requisitions supplies, materials and repair parts.
Education
Piliyandala Central College
PiliyandalaSkills
Housekeeping
Certification
Completed Computer Hardware Engineering Course at SK International. (Course duration: 6 months)
Interests
Reading IT related books
Surfing Internet
Timeline
Housekeeping Supervisor
NU HOTEL @ KL SENTRAL
05.2024 - Current
Front Office Assistant
NU HOTEL @ KL SENTRAL
12.2023 - 05.2024
Maintenance Assistant
NU HOTEL @ KL SENTRAL
07.2023 - 12.2023
Housekeeping Room Attendant
NU Hotel @ KL SENTRAL
08.2022 - 07.2023
IT Executive
Highbrow International (Pvt) Ltd.
01.2019 - Current
Computer Hardware Technician
Richard Pieris & Company PLC
01.2015 - 01.2019
Hardware Assistant
Digital PC Computer
01.2009 - 01.2011
Piliyandala Central College
References
- Muditha Welihinda, Director - Group ICT, Richard Pieris & Company PLC, No 310, High Level Road, Nawinna, Maharagama, +94 703600837, +94 382298254
- Mrs. Carolyn Vethamuththu- General manager NU HOTEL @ KL SENTRAL, KOLAM SAREES SDN.BHD, No 37, Jalan Thambipillay, brickfiled , kuala lumpur +60193503323
Name - Full
Hettiarachchige Sagara Sampath Alwis
Personal Information
- Date of Birth: 1989-06-25
- Gender: Male
- Nationality: Sri Lankan
- Marital Status: Married
- ID Type: N.I.C.
- ID Number: 198917700570