Safwa Rosli
Puncak Alam
Summary
Results-driven Executive Assistant & Operations Specialist with over 6 years in office administration and executive support. Strong analytical, organisational, and document-control skills enhance operational efficiency. Experience in calendar management, workflow optimisation, and high-volume case management. Competent in handling confidential records and resolving complex client enquiries with precision.
Overview
2
2
Languages
19
19
years of professional experience
Work History
Personal Assistant to District Manager
GTU Group Sdn Bhd (AIA Agency)
11.2023 - Current
- Assisted District Manager with executive administrative duties, managed calendar, and maintained confidential records with accuracy.
- Manage end-to-end client servicing and policy administration for 20–30 client cases weekly, covering new business applications, policy servicing, and claims processing.
- Utilize the AIA Life Planner Portal to track case statuses, monitor outstanding documentation, and expedite underwriting requirements.
- Coordinate documentation and submission requirements for new applications, policy changes, and claims with strong attention to detail.
- Handled client enquiries and coordinated follow-ups to ensure prompt resolution of requests and maintain high client satisfaction.
Executive Administrative Assistant
Ihtisyam Advisory Solutions
08.2020 - 11.2023
- Coordinated executive schedules, managed office functions, and facilitated meeting arrangements to optimise daily operations.
- Handled incoming calls and emails regarding complex insurance enquiries and client resolution.
- Developed filing and organisational practices that streamlined administrative workflow.
- Compiled and prepared agency performance reports for weekly, monthly, and annual management review.
- Coordinated agency recruitment activities, candidate sourcing, and interview scheduling.
- Created comprehensive training materials and slide presentations for onboarding new agents and conducting client briefings.
Freelance Wedding Decorator & Event Coordinator
Self-Employed
04.2010 - 07.2020
- Led end-to-end event decoration projects, facilitating client consultations, negotiating with vendors, and allocating budgets for private weddings.
- Coordinated event logistics and setup schedules, executing on-site operations to ensure high levels of client satisfaction.
Safety & Health Officer (Trainee)
Teramaju Sdn. Bhd.
12.2009 - 03.2010
- Conducted investigations into workplace accident cases to identify root causes, delivered safety briefings to enhance employee awareness, and facilitated OSHA/FMA compliance reporting for regulatory adherence.
- Collaborated with local authorities to improve sanitation and reduce environmental health risks in underserved areas.
Environmental Health Officer (Trainee)
Pejabat Kesihatan Daerah Jerantut
06.2007 - 07.2007
- Conducted food hygiene inspections, performed drinking water sampling, and participated in disease outbreak investigations to ensure public health safety.
- Assessed complaints concerning workplace health and safety, conducting site visits to evaluate conditions.
- Prepared detailed reports on inspection findings, outlining recommendations for corrective actions.
- Implemented corrective actions to reduce pollution of water, air, or soil.
Education
Bachelor of Environmental Health and Safety (Hons) -
Universiti Teknologi MARA (UiTM)
Puncak Alam01-2010
Diploma of Higher Education - Science Biology
Pahang Matriculation College
Gambang01-2006
Skills
- Documentation
- Calendar/Meeting Coordination
- Client Enquiries
- Case Follow-up
- Policy Servicing
- Claims Support
- Recruitment Coordination
- Reporting
- Presentation Materials
- Microsoft Office Suite
- Organisation
- Multitasking
- Attention to Detail
- Communication
- Attention to Detail
Languages
Malay
First Language
English
Advanced
C1
Hobbies and interests
- Painting: Nature and landscapes.
- Outdoor Activities: Beach camping and coastal trips.
CORE COMPETENCIES
Executive Support
Calendar & Meeting Coordination, Documentation, Filing, Reporting, Presentation Materials
Operations & Servicing
Client Enquiries, Case Follow-up, Client Relationship Support
Insurance Admin
New Business Processing, Policy Servicing, Claims Support
Tools & Systems
AIA Life Planner Portal, Microsoft Office Suite
Key Strengths
Communication, Organization, Multitasking, Attention to Detail, Time Management, Teamwork, Independent Work
Timeline
Personal Assistant to District Manager
GTU Group Sdn Bhd (AIA Agency)
11.2023 - Current
Executive Administrative Assistant
Ihtisyam Advisory Solutions
08.2020 - 11.2023
Freelance Wedding Decorator & Event Coordinator
Self-Employed
04.2010 - 07.2020
Safety & Health Officer (Trainee)
Teramaju Sdn. Bhd.
12.2009 - 03.2010
Environmental Health Officer (Trainee)
Pejabat Kesihatan Daerah Jerantut
06.2007 - 07.2007
Bachelor of Environmental Health and Safety (Hons) -
Universiti Teknologi MARA (UiTM)
Diploma of Higher Education - Science Biology
Pahang Matriculation College