Summary
Overview
Work History
Education
Skills
Timeline
Generic

Safrizan Bin Ahmad @ Nayan

Senior Technician

Summary

  • Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
  • Diligent problem-solver with resourceful approach to challenges and organized style. Excellent communicator with focus on results.
  • Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 15 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
  • Senior Technician offering 10 years of progressive automotive and machinery experience. Strong team leader, trainer and organized worker dedicated to providing high-quality work in all settings.


Overview

28
28
years of professional experience
5
5
years of post-secondary education

Work History

Branch Manager

SYM Rezeki Resources
Subang Jaya
12.2021 - Current


  • Forecasted trends and recommended improvements based on financial risk analyses.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
  • Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities.
  • Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.

Technical Manager

SMH Handling Solution
Selangor
01.2009 - 12.2021
  • Developed suggestions for technical process improvements to optimize resources.
  • Liaised between business and technology units to manage delivery schedules for applications.
  • Assisted product owners with prioritization of backlogs.
  • Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities.

Technician

Kontena Handling
Terenganu
01.2000 - 11.2008
  • Performed complex mechanical alignments and equipment calibration to meet quality standards.
  • Determined maintenance requirements and assigned repairs to qualified employees.
  • Read manuals and manufacturer instructions to install and troubleshoot devices.
  • Set up and performed test activities.

Supervisor Asisstant

Al Marine Services Sdn Bhd
Penang
07.1999 - 10.2000
  • Increased customer satisfaction by resolving issues.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Worked with customers to understand needs and provide excellent service.
  • Onboarded new temps by entering employee information into systems.

Mechanic

Chung Thye Joo
Kangar
01.1997 - 08.1999
  • Replaced damaged, missing or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Analyzed and located malfunctions in brakes, motors, switches and control systems.
  • Inspected vehicles and evaluated condition of systems, equipment, lights and accessories.

Mechanic

RH Auto
Langkawi
01.1995 - 12.1996
  • Replaced damaged, missing or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Analyzed and located malfunctions in brakes, motors, switches and control systems.
  • Inspected vehicles and evaluated condition of systems, equipment, lights and accessories.

Education

Sekolah Menengah Kebangsaan Dato Jaafar Hassan
Perlis, Malaysia
01.1990 - 12.1994

Automotif

Giat Mara Kangar
Perlis, Malaysia
01.1995 - 07.1995

Skills

Troubleshooting and resolution

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Timeline

Branch Manager

SYM Rezeki Resources
12.2021 - Current

Technical Manager

SMH Handling Solution
01.2009 - 12.2021

Technician

Kontena Handling
01.2000 - 11.2008

Supervisor Asisstant

Al Marine Services Sdn Bhd
07.1999 - 10.2000

Mechanic

Chung Thye Joo
01.1997 - 08.1999

Mechanic

RH Auto
01.1995 - 12.1996

Automotif

Giat Mara Kangar
01.1995 - 07.1995

Sekolah Menengah Kebangsaan Dato Jaafar Hassan
01.1990 - 12.1994

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Safrizan Bin Ahmad @ NayanSenior Technician