Sabre
Safarah Ismail
Senior Executive Sales & Marketing
AMPANG,SELANGOR
Summary
Dedicated Travel Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Multi-tasking Manager was well-known for creating a positive workplace culture and high-performing teams. Demonstrated air ticket and tour B2B expertise, including competitive offerings, pricing, and market positioning.
Overview
14
14
years of professional experience
Work History
Senior Sales & Marketing
SKS Airways Sdn Bhd
08.2023 - Current
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Organized promotional events and interacted with community to increase sales volume.
- Identified weaknesses in existing marketing campaigns to develop pragmatic solutions within budgetary constraints.
- Managed sales promotions and marketing strategies on major social media sites.
Senior Executive
Mayflower Holidays Sdn Bhd
10.2010 - 08.2023
- Aligned organizational objectives with a company mission to increase business growth and integrate work strategies. For example, managing travel fairs and preparing air ticket sales
- Controlled resources and assets for department activities to comply with industry standards and government regulations. For example, recruit B2B agents for Malaysia and internationally.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established and directed successful programs focused on B2B agents, especially on air ticket sales.
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Maximized revenue potential through diligent market analysis and identification of growth opportunities in emerging markets.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules, and monitored performance.
Education
High School Diploma -
University Technology Malaysia
Kuala Lumpur, Malaysia 04.2001 -
High School Diploma -
Sekolah Menengah Taman Kosas
Ampang, Selangor, Malaysia 04.2001 -
Skills
Performance Tracking
Vendor Management
Competitive Analysis
Digital Sales
Market Intelligence
Time Management
Customer Service
B to B sales
Operations Management
Competitor Analysis
Attention to Detail
Accomplishments
- Documented and resolved Travel Fair project which led to highest air ticket sales.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved sales from online booking by completing set tup markup with accuracy and efficiency.
- Achieved total ticket issuing by introducing B2B agent for online booking tasks.
- Resolved product issue through consumer testing.
- Collaborated with team of IT and Marketing in the development of website content.
Software
Galiloe
Amadeus
Interests
Critica thinking and problem solving
Timeline
Senior Sales & Marketing
SKS Airways Sdn Bhd
08.2023 - Current
Senior Executive
Mayflower Holidays Sdn Bhd
10.2010 - 08.2023
High School Diploma -
University Technology Malaysia
04.2001 -
High School Diploma -
Sekolah Menengah Taman Kosas
04.2001 -