Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Interests
Timeline
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Safarah Ismail

Safarah Ismail

Senior Executive Sales & Marketing
AMPANG,SELANGOR

Summary

Dedicated Travel Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Multi-tasking Manager was well-known for creating a positive workplace culture and high-performing teams. Demonstrated air ticket and tour B2B expertise, including competitive offerings, pricing, and market positioning.

Overview

14
14
years of professional experience

Work History

Senior Sales & Marketing

SKS Airways Sdn Bhd
08.2023 - Current
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Organized promotional events and interacted with community to increase sales volume.
  • Identified weaknesses in existing marketing campaigns to develop pragmatic solutions within budgetary constraints.
  • Managed sales promotions and marketing strategies on major social media sites.

Senior Executive

Mayflower Holidays Sdn Bhd
10.2010 - 08.2023
  • Aligned organizational objectives with a company mission to increase business growth and integrate work strategies. For example, managing travel fairs and preparing air ticket sales
  • Controlled resources and assets for department activities to comply with industry standards and government regulations. For example, recruit B2B agents for Malaysia and internationally.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established and directed successful programs focused on B2B agents, especially on air ticket sales.
  • Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
  • Maximized revenue potential through diligent market analysis and identification of growth opportunities in emerging markets.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules, and monitored performance.

Education

High School Diploma -

University Technology Malaysia
Kuala Lumpur, Malaysia
04.2001 -

High School Diploma -

Sekolah Menengah Taman Kosas
Ampang, Selangor, Malaysia
04.2001 -

Skills

Performance Tracking

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Accomplishments

  • Documented and resolved Travel Fair project which led to highest air ticket sales.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved sales from online booking by completing set tup markup with accuracy and efficiency.
  • Achieved total ticket issuing by introducing B2B agent for online booking tasks.
  • Resolved product issue through consumer testing.
  • Collaborated with team of IT and Marketing in the development of website content.

Software

Sabre

Galiloe

Amadeus

Interests

Critica thinking and problem solving

Timeline

Senior Sales & Marketing

SKS Airways Sdn Bhd
08.2023 - Current

Senior Executive

Mayflower Holidays Sdn Bhd
10.2010 - 08.2023

High School Diploma -

University Technology Malaysia
04.2001 -

High School Diploma -

Sekolah Menengah Taman Kosas
04.2001 -
Safarah IsmailSenior Executive Sales & Marketing